Very useful app but pricing is unreasonable
I mean, the pricing is just ridiculous.
Fantastic Customer Support
Response from developer
Hello. Thank you for your review and kind words about our support team! It motivates us to be even better. In case of any questions, email me 24/7 at vlad@appintheair.com. Vlad
Full of ads, despite having paid for a subscription
The auto check-in feature is not very useful as it doesn't let me add the boarding pass to apple wallet, so I don't find myself using it. I would recommend looking for an alternative.
Response from developer
Hi! This is Katrina from the App in the Air support team. Thank you for taking the time to review our app! We've expanded our offerings in-app to include features like eSIMs, booking capabilities, travel insurance, and more because of user requests we've received. We're sorry to hear these aren't some of the features you'd like to see. Our app also generates boarding passes for flights that have been booked through our app, too! We'd like to learn more about the features you'd like to see to make our app worthwhile, so please reach out to me at katrina@appintheair.com! Best regards, Katrina
Happy Long-Time User with Suggestion
Response from developer
Hello Mark, This is Katrina from the App in the Air support team. Thank you for keeping updated with your reviews! We'd like to learn more about the booking problems you've encountered. Please feel free to send any additional details and screenshots to me at katrina@appintheair.com. Katrina
Paid version is full of ads.
In addition, the app often invents flight data, which makes it unreliable. For example, if I book a small, internal flight while visiting Malaysia, and then that flight is delayed, the app will show the flight as being airborne while I am sitting on the ground waiting to board. The app behaves as if it has access to real-time data when it doesn't. The end result is that you never know if the app is accurate. If the developers simply admitted to not having real-time data, we would at least know when to seek other sources of information, but instead they fake it when they don't have it—a huge mistake that makes you constantly fear you're missing critical information.
Response from developer
Hello, that's Alex from the App in the Air team. Thank you for sharing your feedback with us. We deeply appreciate your support as a lifetime member, and we're truly sorry to hear about your experience with ads persisting even after upgrading to premium. Rest assured, our premium users should not encounter any advertisements while using our app. If you're still seeing ads, please reach out to us at alex@appintheair.com so we can investigate this issue further and ensure your premium experience is ad-free. Regarding flight data accuracy, we understand the importance of reliable information, especially when it comes to travel plans. While we strive to provide real-time data for most airlines and routes, there are instances where this may not be feasible due to limitations beyond our control. We'll do our best to improve the accuracy and transparency of our data sources to minimize any discrepancies. Your concerns are valuable to us, and we're committed to addressing them to enhance your overall experience with our app. Thank you for bringing these matters to our attention, and please don't hesitate to reach out if you have any further questions or feedback. Alex
