App in the Air User Reviews

Name: App in the Air: Top Travel App
Rating: 4.63321 (10554 reviews)

App in the Air: Top Travel App

AITA LIMITED

📊 Productivity

✈️ Travel

Customer Experience

Positive experience64.7% of reviews

Neutral11.8% of reviews

Negative experience23.5% of reviews

~ Based on 136 written reviews from the US App Store.

What users say

Summarized from real user reviews of App in the Air. Based on 11K reviews and a 4.6/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Travel app.

Positive things

🚀Useful app for frequent travelers
👍Intuitive and user-friendly interface
🌍Tracks flight history and statistics
⏰Provides real-time flight updates
🔔Helpful notifications and alerts
🗺️Includes airport maps and information
🤝Good customer support

Negative things

💰Expensive subscription model
🐛Inconsistent data and bugs
🔍Lacking some key features for free users
🕰️Delayed notifications and updates
🧭Inaccurate flight and airport information
🔒Privacy concerns with data access

Is App in the Air Safe?

App in the Air: Top Travel App appears safe based on user ratings. AppsHunter Safety Score for App in the Air is 93/100.

This assessment is based on 10,554 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.9% of ratings point to a safe experience

3.2% of ratings suggest some concerns

4.9% of ratings point to a risky experience

~ Based on 10,554 App Store ratings for App in the Air.

Is App in the Air Legit?

App in the Air: Top Travel App is no longer available in the App Store. AppsHunter Legitimacy Score for App in the Air is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Very useful app but pricing is unreasonable

I really like this app and honestly don’t mind paying for it as a gesture of support, if the price is more reasonable, which it is not. With little added value that comes with a paid version, I see little reason why anyone would want to spend almost $200 on this, let alone a universally-hated subscription model. Let’s be realistic, for the same amount of cash you can get an entire package of Affinity Photo, Designer and Publisher on all available platforms, or get a non-subscription Microsoft Office license for 5 users.
I mean, the pricing is just ridiculous.

Tommasinino

2 years ago

Fantastic Customer Support

As an infrequent flyer, there are updates and changes that I have either forgotten from last time or not set up right. Not a problem, fast developer response and patience dealing with my requests. Helping sync with tripIt pro, adding details which might not have its own tab plus upgrading my better half to my account and checking all is working before closing the ticket. I was already a lifetime member. Wouldn't travel without this essential App. Other developers need to take a leaf out of their customer service. First Class.

AKNS3

2 years ago

Response from developer

Hello. Thank you for your review and kind words about our support team! It motivates us to be even better. In case of any questions, email me 24/7 at vlad@appintheair.com. Vlad

Full of ads, despite having paid for a subscription

I bought a lifetime subscription for this app several years ago. Unfortunately it has really gone downhill since, the developer is trying to generate incremental revenue by selling esims, flight bookings, travel insurance, passenger compensation for delayed flights, etc. I haven't noticed any new features in a long while but the ads just keep increasing, including particularly aggressive ones via push message.

The auto check-in feature is not very useful as it doesn't let me add the boarding pass to apple wallet, so I don't find myself using it. I would recommend looking for an alternative.

Yannick_

2 years ago

Response from developer

Hi! This is Katrina from the App in the Air support team. Thank you for taking the time to review our app! We've expanded our offerings in-app to include features like eSIMs, booking capabilities, travel insurance, and more because of user requests we've received. We're sorry to hear these aren't some of the features you'd like to see. Our app also generates boarding passes for flights that have been booked through our app, too! We'd like to learn more about the features you'd like to see to make our app worthwhile, so please reach out to me at katrina@appintheair.com! Best regards, Katrina

Happy Long-Time User with Suggestion

When it comes to trip management apps, App in the Air is my go to app. For booking hotels and flights, it’s among the best I’ve seen on a mobile app in terms of user interface. However, with the latest update, the app has randomly locked up on the main booking page. Also, I’ve seen an occasional ‘failed to load results’ error when selecting a hotel from the search results list. As either issue happens rarely, it’s a minor matter that I’m sure they can correct in future updates. As a suggestion, I’d like to see the app detail what the ‘supports loyalty program’ when booking hotels. Does that really mean that one would get the same rates and rewards points as though the booking was made direct with the hotel brand? As it doesn’t ask for my hotel brand member number, I’m curious how that would work.

markbyrn

2 years ago

Response from developer

Hello Mark, This is Katrina from the App in the Air support team. Thank you for keeping updated with your reviews! We'd like to learn more about the booking problems you've encountered. Please feel free to send any additional details and screenshots to me at katrina@appintheair.com. Katrina

Paid version is full of ads.

This app has some useful features, but after buying a lifetime membership, the app is still bursting at the seams with advertising and promoted content.

In addition, the app often invents flight data, which makes it unreliable. For example, if I book a small, internal flight while visiting Malaysia, and then that flight is delayed, the app will show the flight as being airborne while I am sitting on the ground waiting to board. The app behaves as if it has access to real-time data when it doesn't. The end result is that you never know if the app is accurate. If the developers simply admitted to not having real-time data, we would at least know when to seek other sources of information, but instead they fake it when they don't have it—a huge mistake that makes you constantly fear you're missing critical information.

d9point0

2 years ago

Response from developer

Hello, that's Alex from the App in the Air team. Thank you for sharing your feedback with us. We deeply appreciate your support as a lifetime member, and we're truly sorry to hear about your experience with ads persisting even after upgrading to premium. Rest assured, our premium users should not encounter any advertisements while using our app. If you're still seeing ads, please reach out to us at alex@appintheair.com so we can investigate this issue further and ensure your premium experience is ad-free. Regarding flight data accuracy, we understand the importance of reliable information, especially when it comes to travel plans. While we strive to provide real-time data for most airlines and routes, there are instances where this may not be feasible due to limitations beyond our control. We'll do our best to improve the accuracy and transparency of our data sources to minimize any discrepancies. Your concerns are valuable to us, and we're committed to addressing them to enhance your overall experience with our app. Thank you for bringing these matters to our attention, and please don't hesitate to reach out if you have any further questions or feedback. Alex

Lots of features, clunky design and sometimes incorrect

It’s great that you have so many features but there is so much missing for the steep prince you charge. There is no monthly or weekly subscription option which is very useful for non frequent flyers (evident why this is, money > customer experience).

Worst part, you get intrusive notifications even if you pay for premium and you can’t turn them off at all!

Dont get this app, get Flighty or any other flight tracker and organizer instead. I wasted my money thinking there was a free trial (which is tells you there is), but it ended up just charging me. So I’m stuck with this for a year….

hotcupofnish

2 years ago

Response from developer

Hi! Thank you for your report. We have some options for non-frequent flyers, like the referral system, where you can invite friends in the App in the Air, so both of you will get free premium activation for your next flight. You can also use a 14-day free trial if you are not quite sure if you need all the features that our App provides, however, I must highlight that this option is available only for one time, and if you try to take an annual subscription once again only for a 14-day trial, you will be charged immediately, which, most likely, happened to you. You can write to me directly at vladimir@appintheair.com to describe all your points in more detail, so I can forward them to our development team. Vladimir

3 Stars

I’ve loved and used this app for many years as you can see from my review below. However, I am unable to recommend this app until an ongoing bug gets resolved. You can not add people (subscribe) them to receive updates regarding your travel plans. This is a huge feature of the program and I’ve been told it will be fixed soon. It’s been at least 18 months. As a Lifetime user, I’m about ready to cut my losses and try another program if AITA can’t get this fixed soon. Very disappointing.
________________________

I’ve been using AITA for years and was so impressed that I became a Lifetime paid user. I had a UI suggestion and within 12 hours, I was contacted and problem fixed. I have never had such great customer service from any company. I’m not a big power user, but I sure appreciate the service I was provided as an occasional flyer. Totally recommend “App In The Air” for any of your travel needs!

Maui Kid

3 years ago

Response from developer

Hello. That's Alex from the App in the Air. We hope this message finds you well. First and foremost, we want to extend our sincere apologies for the inconvenience you've been experiencing with our app. We truly value your loyalty over the years and deeply regret any frustration caused by the ongoing bug. We understand that the inability to add people and subscribe to them to receive updates regarding your travel plans is a significant issue, and we share your concern regarding its prolonged existence. It is indeed a key feature of our program, and we are committed to resolving this matter as soon as possible to ensure you have a seamless experience with App in the Air. To assist us in addressing this problem promptly and effectively, we kindly request more details about the issue you are encountering. Please let us know more details with the screenshots or videos. Your input will greatly aid our development team in identifying and rectifying the bug efficiently. We understand that as a Lifetime user, your expectations are high, and we want to ensure that you continue to enjoy using our app without any reservations. Please send this information to us at alex@appintheair.com, and rest assured that we will prioritize resolving this issue promptly. We genuinely value your feedback and will use it to improve our app and provide you with the best travel planning experience possible. Once again, we apologize for any inconvenience this issue has caused, and we thank you for your continued support and patience. Your satisfaction remains our top priority. Alex

Great app. All features are behind paywall.

I don’t mind paying for an app.

But if your only choice is annual ($79.99) and Lifetime ($399.99) then this app is not made for me or anyone else I know that go on 1 or 2 trips a year at most.

Hope a monthly / weekly pass gets added.

gsh0ck

3 years ago

Response from developer

Hello, that's Alex from the App in the Air team. Thank you for sharing your feedback with us! We truly appreciate it. We understand your concern about the current subscription options, and we're continuously working on improving our offerings to better suit the needs of all our users. Expanding our subscription plans to include more flexible options like monthly or weekly passes is definitely something we'll consider. We want to ensure that everyone can enjoy our premium features without feeling restricted by annual or lifetime commitments. In the meantime, we encourage you to invite your friends to join the app. The more friends you invite, the more flights with premium features you can unlock for free. And if you have any further questions or suggestions, please feel free to reach out to us at alex@appintheair.com. We're here to help! Alex

Interface UI/UX à revoir

Il serait temps de revoir l’interface de l’application, c’est trop « fourre tout ». Quand on compare à flighty il y a 5 ans d’écart entre ces deux interfaces. Et les données sont manquantes pour beaucoup de vols et d’aéroport, c’est nous qui devons entrer le temps au douane/baggages… c’est vraiment pas user friendly.

Xav-stargate

3 years ago

Response from developer

Bonjour, merci pour votre commentaire. Notre application supporte déjà les widgets sur l'écran de verrouillage, il suffit de sélectionner notre application dans la liste des widgets et d'ajouter celui qui vous convient. Nous allons également ajouter le support des activités en direct dans un futur proche, restez à l'écoute ! Si vous avez des questions, vous pouvez m'envoyer un courriel 24 heures sur 24 et 7 jours sur 7 à l'adresse vlad@appintheair.com. Vlad /// Hello, thank you for your review. Our app already supports widgets on Lock Screen, just select our app in the list of widgets and add the right one for you. We'll also be adding support for Live Activities in the near future, stay tuned! If you have any questions, you can email me 24/7 at vlad@appintheair.com. Vlad

Bonne app.

Tres agréable de pouvoir voir l’historique de mes voyages, et faire le suivi de mes prochains vols.

Norron858

3 years ago

Response from developer

Bonjour, c'est Alex de l'App in the Air. Je vous remercie pour vos aimables paroles! Nous sommes ravis d'apprendre que vous trouvez notre application utile pour suivre votre historique de voyage et vos vols à venir. Si vous avez des questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter à alex@appintheair.com. Alex /// Hello, that's Alex from the App in the Air. Thank you for your kind words! We're delighted to hear that you find our app helpful for tracking your travel history and upcoming flights. If you have any questions or need further assistance, please don't hesitate to reach out to us at alex@appintheair.com. Alex

Super

Parfait👍

Marthe C

3 years ago

Response from developer

Bonjour Marthe! Merci pour votre avis! Nous sommes vraiment heureux que notre application vous aide dans votre vie de voyage. Si vous avez des suggestions sur la façon d'améliorer notre application, vous pouvez m'écrire directement à vladimir@appintheair.mobi Vladimir /// Hello, Marthe! Thank you for your review! We are really glad that our App helps you in your travel life. If you have any suggestions about how to make our app better, you can write it to me directly at vladimir@appintheair.mobi Vladimir

Great App

I’ve not been traveling enough lately to justify the paid version yet, but it’s been great to keep documents in one place. I like the maps and stickers and trip data aspect of it. I’d like to see it take the profile stuff a little further and add a trip log for writing about the trip, and have the option to keep it private or post it to share with other travelers. Over all, it’s pretty much unrivaled in what all it can do.

Update: I have the pro version now and it’s pretty comprehensive. Being able to add documents to all the trips and append hotel and car rental information in addition to notes on each trip pretty much hits everything I need. Looking forward to playing around more with it.

The rickshawme

3 years ago

Response from developer

Hello, thank you for your 5 stars review! We make every effort to be a useful travel assistant for you. I'm glad to hear that the premium version of our app has covered all your needs. But in any case I will pass your suggestion to our developers and they will take it into account. If you have any questions related to the application, I will definitely answer at vlad@appintheair.com. Vlad

Over promise and under delivery

The concept of the app is great and it promises many feature. The mail parsing fails miserably whereby the app only reads the first segment of the itinerary and ignores the rest. One must manually add the remaining segments.

I registered my email address for mail parsing and sent my previous flights from FlightRadar24 in csv format but the 150+ flights won’t get added. The customer support is efficient and responsive but the issue still remains after more than a week of back and forth.

JeeMehta

3 years ago

Response from developer

Hello, thank you for your feedback. I'm sorry to hear that you are facing this situation. Our developers are already working on fixing the feature of importing flights from email accounts and csv files, but it is a very big task that takes time. I want to assure you that the work is underway and as soon as this issue is fixed, my colleagues and I will contact you. Could you please clarify if I understand correctly that you entered your flight data into our custom csv file and sent it to just@add.flights, but the flights were not imported? You can send your response to vlad@appintheair.com. Vlad

Best App for Flying

Has a lot of good features of knowing gate changes before they are announced and love that the map work in the air in airplane mode. I would recommend this app for anyone that flies!!!

justinflight859

3 years ago

Response from developer

Hello, Justin. That's Alex from the App in the Air team. Thank you so much for your valuable feedback! We truly appreciate your kind words and are thrilled to hear that you've found our app helpful during your travels. Knowing gate changes before they are officially announced and having the map work seamlessly in airplane mode are some of the key features we aimed to provide to enhance your flying experience. Your recommendation means a lot to us, and we're delighted that you're satisfied with the app's performance. We'll continue to work hard to maintain the app's reliability and add even more useful features to make your future travels even smoother. If you ever have any suggestions or further feedback, please don't hesitate to share them with us at alex@appintheair.com. Your input is essential in helping us improve and cater to our users' needs better. Thank you once again for your support, and happy travels! Alex

But… why?

I honestly don’t get the point of travel apps like this. What are they actually for? I’m not interested in booking hotels or flights through a travel app (who would?!) which basically leaves the flight tracking and notification service… I can see how that would have been useful a long time ago but now pretty much every airline has an app that will do the same thing. But for free and, usually, better. So I tested this app on a recent flight and, sure, it told me when and where to board and when a gate changed but guess what? The app for the airline did all that, too, and it did it faster. When my gate changed, the airline told me long before this app did. Everything I needed to know was right there on the airline app. And airlines aren’t charging a subscription fee to use their app. There are other features the app has but they are so minor that I can’t imagine even using them, let alone paying for them (no one really needs to check covid statuses any more).

Deleted it before I even got home from my trip.

Adamc2012

3 years ago

Response from developer

Hello. Thank you for your feedback. I'm sorry to hear that you were left with such an impression from using our app. In general, if we talk about the concept of our app, it is a kind of app to go, which helps users who fly frequently to make all the necessary preparations for traveling in one place, as well as to get the opportunity to be aware of the status of their flights. That is, our app is a platform that allows you to prepare and go through the entire cycle of traveling by airplane from buying a ticket to landing at your destination in one service. Moreover, it doesn't even require a paid subscription, the basic features work for free for all users. Yes, indeed, it is often the case that the app of the airline you are flying can prompt you about flight changes faster. But what if your flight consists of multiple flights and different airlines? Moreover, based on my personal flying experience, I've encountered a situation dozens of times when our app displayed a change of Departure Gate or canceled flight even before this data was displayed on the table at the airport. But of course, given the amount of data in aviation, there can be glitches and delays in updating data in the app as we receive data from providers, airlines and airports. In any case, we always welcome feedback and your opinion will be taken into account by our team. We are constantly working on improving our app. If you have any questions feel free to contact me 24/7 at vlad@appintheair.com. Vlad -- **** **email:** vlad@appintheair.com **www:** https://appintheair.com/ Key features of App in the Air: * **Flight and Hotel Booking:** Use our advanced artificial intelligence to find the best prices based on your travel history. * **Import flights:** Easily import flights from different platforms like Google, Outlook, Live, or any other email service via IMAP (Profile → Settings). * **Send CSV files:** Seamlessly send CSV files from FlightDiary or Open Flights to just@add.flights or any custom email address (feel free to ask for a sample Excel file). * **Enjoy a free 14-day trial:** Experience offline flight status updates and automated check-in with our free trial. Click here for more information. App in the Air

Wonderful App

This App is amazing. It does what it says it will do. Very glad I downloaded it. It is very handy for a traveler. Gives you so much info needed for your air travel. I highly recommend it.

Mohajir

3 years ago

Response from developer

Hello. Thank you for your feedback. It’s a pleasure to know that you love our app and that it's wonderful and useful. But can you please tell us, what can we do to make our app a 5-star rating? Feel free to contact me with your "Mohajir" nickname at alex@appintheair.com, and I would be happy to answer your questions. Alex

A little bug, Lynx Airline code Y9

Lynx Airline code Y9 doesn’t work or available, or it’s schedules are shown with the EQ Airline Code. Thanks

satadal7

3 years ago

Response from developer

Hello! First of all, thanks for your review. Could you please send me the full details of your flight? I'll be waiting for your reply at jasmine@appintheair.com. Best regards, Jasmine

Some past trips are missing or have dates messed up

Some past trips have been mysteriously disappeared, but I don’t have any memories of deleting them. Many other trips had wrong dates. e.g. Some dates are moved several years prior to the actual trip dates. So if the app cannot keep the records right, why bother using it anyway? I have noticed this bug for a while, and there’s no sign it has been fixed.

Update: App in the Air team contacted me concerning the issue. They didn’t find anything.

dontuseg2a

3 years ago

Response from developer

Dear Ming, I'm Alex from the App in the Air support team. I would like to thank you for choosing and using our app. Thank you for being part of our community! As I noticed, you already have a conversation about the issue with my colleague, Olga. So, your original request is under investigation and should be solved nearest time in the future. If not, please feel free to contact me directly at alex@appintheair.com. Please let me apologize for any inconvenience. Alex

Automatic check in is rubbish!

I paid for a lifetime membership and some of the app is excellent but they keep checking me in for flights automatically when this is NOT what I want, no obvious way to opt out, and devs send me messages about how great this feature is. So one star for “knowing what I want!” These idiots don’t understand airline status and why i might not want a boarding pass until the last minute in case a better seat opens up! Come on , it’s supposed to be a pro travel app, how about understanding users outside of North America, plus your app in the air boarding passes look like a 4 year old made them and shows the wrong time on my lock screen, dreadful dreadful dreadful! Ask my fecking permission before you check me in! 🤬

salyavin

3 years ago

Response from developer

Hello, thank you for your feedback. I'm sorry to hear that you are facing this situation. You can easily disable automatic check-in for each flight by doing the following: as you complete the automatic check-in steps (on the "Boarding Pass" widget for the upcoming flight), enable/disable the "Auto check-in for each flight" option before you click "Save". If you have already checked in, click on Status - then go through all the screens, and on the page with the "Cancel" button turn off "Auto check-in for every flight" and click the "back" button in the upper left corner. Regarding the design of the boarding pass: I will pass your opinion to our developers and they will take it into account. If you have any questions, you can email me 24/7 at vlad@appintheair.com. Vlad

Bring back Apple Watch

Been using this app for over 10 years, love how it integrates with my Google calendar so I’m sure never to miss a flight. I love the automatic updates to let you know about delays and gate changes. Sometimes I get it on app in the air before the app with the airline this is always a good thing. I used to have the app on my Apple Watch but for some reason just lately it stopped working and totally disappeared. I’m not sure what happened if there was an update or not, I looked for it in Apple Watch apps, but I can no longer find it and I can no longer sync it with my Apple Watch. If I’m doing something wrong, please let me know but if not, PLEASE bring back this option of having it on the Apple Watch.

Bodiemeister

3 years ago

Response from developer

Hello! Thank you for a great review! Can you please write to me directly at vladimir@apintheair.com about this difficulty with Apple Watch, so I can help you to solve it? It would be better if you add a couple of screenshots or a screen recording to your description. Thank you in advance and looking forward to your reply. Vladimir