Login Broken
Latest app update has broken login when using Apple login with shared group password. Please fix this.
Calendar Export
One feature I would like to see is the ability to export a class schedule to calendar so that I won’t have to add it manually.
Overall the app is functional. Sometimes it’s difficult to figure out the latest summary for the class. Wish it provides dates in the previews.
Overall the app is functional. Sometimes it’s difficult to figure out the latest summary for the class. Wish it provides dates in the previews.
Scheduling Issues
The app looks nice but the scheduling is unnecessarily difficult and confusing….which is kind of the whole purpose of the app.
Fails to update progress
The app keeps failing to update my child’s progress. This has happened several times now. The first time, I told the front desk and it was updated that night, but how do I know the correct selections were made based on my kid’s skills; did they just guess, was the progress saved but not submitted? I told them it happened again but it has still not been resolved. Now I have no idea how far along he is or if he missed his chance to ring the bell.
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Very bad school
If I could give zero stars, I would do so without hesitation. This company provides an utterly terrible service, seemingly caring only about extracting as much money as possible from customers.
They store your bank card information , and enroll and extend your courses and activate automatic payments without any notification. When I tried to resolve this issue, their customer service was incredibly unhelpful, constantly dragging their feet and failing to provide a solution.
Adding to the frustration, I purchased a half year course when they first opened last year, right now I unable to utilize my remaining 40+ makeup classes, as they couldn't be scheduled or accommodated. This entire experience has been a complete waste of money and incredibly frustrating.
What's more, I enrolled my children in a four-kids-per-class program, and it's been a complete waste of money.
For the same cost, we could have gone to another swim school, where my friends' kids learned to swim in just a few lessons over a single summer. At Aqua Tots, it takes months, which feels like a deliberate attempt to prolong the process or indicates a severe lack of teaching skill.
Their only selling point is the attractive facility decor, which seems to be their sole tactic for drawing in customers. When it comes to actual service or teaching ability, they are truly the worst.
They store your bank card information , and enroll and extend your courses and activate automatic payments without any notification. When I tried to resolve this issue, their customer service was incredibly unhelpful, constantly dragging their feet and failing to provide a solution.
Adding to the frustration, I purchased a half year course when they first opened last year, right now I unable to utilize my remaining 40+ makeup classes, as they couldn't be scheduled or accommodated. This entire experience has been a complete waste of money and incredibly frustrating.
What's more, I enrolled my children in a four-kids-per-class program, and it's been a complete waste of money.
For the same cost, we could have gone to another swim school, where my friends' kids learned to swim in just a few lessons over a single summer. At Aqua Tots, it takes months, which feels like a deliberate attempt to prolong the process or indicates a severe lack of teaching skill.
Their only selling point is the attractive facility decor, which seems to be their sole tactic for drawing in customers. When it comes to actual service or teaching ability, they are truly the worst.
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