This app is the absolute best!!!
This app does everything I need for swimming: scheduling, viewing history, viewing progress. IT IS EVERYTHING!!!
Buggy
Very annoyingly buggy - Has issues with login buttons just circling into nothingness repeatedly, same notifications that pop up 5 times in a row.
Great
Works great, just wish there was a feature to push the swim lesson times to my Apple or Google calendar
Works I guess
Devs - I’ve been getting notifications in fives for the same notification for a year. Can you please fix this? It’s important that I get notifications, I just don’t need five every time I get one.
Login Broken
Latest app update has broken login when using Apple login with shared group password. Please fix this.
Calendar Export
One feature I would like to see is the ability to export a class schedule to calendar so that I won’t have to add it manually.
Overall the app is functional. Sometimes it’s difficult to figure out the latest summary for the class. Wish it provides dates in the previews.
Overall the app is functional. Sometimes it’s difficult to figure out the latest summary for the class. Wish it provides dates in the previews.
Scheduling Issues
The app looks nice but the scheduling is unnecessarily difficult and confusing….which is kind of the whole purpose of the app.
Fails to update progress
The app keeps failing to update my child’s progress. This has happened several times now. The first time, I told the front desk and it was updated that night, but how do I know the correct selections were made based on my kid’s skills; did they just guess, was the progress saved but not submitted? I told them it happened again but it has still not been resolved. Now I have no idea how far along he is or if he missed his chance to ring the bell.
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Very bad school
If I could give zero stars, I would do so without hesitation. This company provides an utterly terrible service, seemingly caring only about extracting as much money as possible from customers.
They store your bank card information , and enroll and extend your courses and activate automatic payments without any notification. When I tried to resolve this issue, their customer service was incredibly unhelpful, constantly dragging their feet and failing to provide a solution.
Adding to the frustration, I purchased a half year course when they first opened last year, right now I unable to utilize my remaining 40+ makeup classes, as they couldn't be scheduled or accommodated. This entire experience has been a complete waste of money and incredibly frustrating.
What's more, I enrolled my children in a four-kids-per-class program, and it's been a complete waste of money.
For the same cost, we could have gone to another swim school, where my friends' kids learned to swim in just a few lessons over a single summer. At Aqua Tots, it takes months, which feels like a deliberate attempt to prolong the process or indicates a severe lack of teaching skill.
Their only selling point is the attractive facility decor, which seems to be their sole tactic for drawing in customers. When it comes to actual service or teaching ability, they are truly the worst.
They store your bank card information , and enroll and extend your courses and activate automatic payments without any notification. When I tried to resolve this issue, their customer service was incredibly unhelpful, constantly dragging their feet and failing to provide a solution.
Adding to the frustration, I purchased a half year course when they first opened last year, right now I unable to utilize my remaining 40+ makeup classes, as they couldn't be scheduled or accommodated. This entire experience has been a complete waste of money and incredibly frustrating.
What's more, I enrolled my children in a four-kids-per-class program, and it's been a complete waste of money.
For the same cost, we could have gone to another swim school, where my friends' kids learned to swim in just a few lessons over a single summer. At Aqua Tots, it takes months, which feels like a deliberate attempt to prolong the process or indicates a severe lack of teaching skill.
Their only selling point is the attractive facility decor, which seems to be their sole tactic for drawing in customers. When it comes to actual service or teaching ability, they are truly the worst.
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Not great
It would be nice if we can reschedule or send a message through the app. It’s not very specific for our needs. It doesn’t even pull up a calendar. You can find more on their website than the app.
Needs a serious upgrade!!
The app is extremely limits a parent’s ability to schedule classes. Currently, when you sign up your child it pre-selects all future classes for the same dates and times. After speaking with an employee I was told that the only way to change the date and times of a classes (or classes) is to cancel it and schedule as a make-up class. However, the make-up schedule is limited to 1 week!! At a minimum, 1-2 months out should be made available. For the same reason, this can be especially frustrating for parents with joint custody of their children, who rely on a flexible schedule.
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Terrible and unusable
Unless you have hours to refresh and restart don’t use this. Complete crud
Great for staying on top of swim schedules!
We have three boys taking classes and this app allows us to easily keep track of scheduling!
Very helpful
So glad they have this tool now!
Horrible
Horrible no words needed.
Unable to Schedule Makeup Lessons
App only allows you to schedule makeup lessons if a child is enrolled in regular lessons (at least once weekly). Very inconvenient if you decide to actually use your makeup lessons in lieu of weekly enrollment since you have to call to check availability every day to find lessons. Otherwise the app is well designed and convenient. We use it all the time for our other child who is enrolled in weekly lessons. It’s a shame because it would save us and the local Aqua Tots team a lot of time on the phone if the app supported scheduling makeups properly. Cannot recommend the app for that reason.
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Impressed by quality
High quality app. Looks great. Works great.
Poor performance
App have been pushed with fixes recently and it terrible. Every time while login it is saying loading and stuck. I need to delete the app and reinstall. It was better before the latest updates
App scheduling is too limited
Rescheduling is a great option, except it is limited to only a month ahead and rescheduling is limited to a one week period ahead of the day. Not flexible enough!
One particular improvement would be great!
The app is great and very convenient! The only issue I have is that Level 3 classes are divided into Older and Younger groupings. This means that even though my son can attend either Older or Younger groups for makeup classes, I can only see the Older schedule on the app (because that’s the group he’s officially scheduled with). I would love to be able to see both sets at the same time. It’s so much easier to see in front of me what’s actually available than to call and have someone read out available times.
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