Water care
The older app was much better for taking care of the water - now you have no idea how much “care” it needs - just says the chlorine and ph are high/ low
Bring back the bars
Bring back the bars
Bad update
App no longer works on iPhone after new software upgrade. Can’t see or set temperature. Can turn on/off pumps. Can’t adjust settings. Can’t turn on/off lights. However it does work on the updated Apple Watch app.
New version doesn’t work
The latest version sees my hot tub but it says the water was -18 degrees C. I’m guessing this is incorrect as it hasn’t dipped below 0 yet lol.
First spa
We bought our first hot tub from arctic spas in St. George. Darin was our salesman and did a great job explaining how everything works and then following up with us several times to make sure things were good. I will highly recommend them to anyone that asks.
Updated app Botched
This app has historically worked well but the new updated software has botched the power management settings. One of my favourite features in the app was the ability to set my tubs operational and maintenance schedule to run in “off peak” (cheapest priced power) hydro windows. Since the new updated software was installed, the settings have errors which actually have the tub operating during “Peak” (most expensive priced) hydro.
It’s been more than a month since the upgrade and it’s time to get your engineers to fix this issue.
It’s been more than a month since the upgrade and it’s time to get your engineers to fix this issue.
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Electrode Sensor Issue
It’s been reported by the service tech for about a year that the app does not correctly read the water chemical levels which makes it very difficult to ensure it’s balanced. When will this be addressed?
Very upset with local sales person
We bought an arctic spa Kodiak as well as the motorized lid and we spoke with the sales person and asked if the unit could be shut down during the night because we wanted to put it on our deck outside our bedroom he insisted that. Yes you can shut it down for the night and it would hold heat so we went ahead. Had everything deck only to find out that he was lying to us and we cannot get the spa to completely shut off for the seven hours. We were looking for this was by no way a mistake as I was insisting we need to know for sure or we would tub on the ground level we purchased our hot tub from Barrie Ontario
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Wash the Worries Away
Fantastic hot tub
and the app takes the worry out of monitoring my hot tub health and truly relax!
and the app takes the worry out of monitoring my hot tub health and truly relax!
Fall time favorite time of year
Super product super service - enjoying it very much
Top notch experience
Michael in Great Falls was incredibly helpful and accommodating, we had a great experience. When they installed our tub they were highly professional and fast, and answered every question. Wonderful people and product, we are thrilled with our new tub!!!
Good-ish
I really like the quick check on pH status, and ability to run jets remotely when mixing chemicals, but given the quality of the Spa Boy sensor I would expect the app could offer more specific details than just a red, yellow, or green dot.
The data is available on the tub’s control screen, so why isn’t it passed on to the connected app?
Regardless, the hot tub itself is great.
The data is available on the tub’s control screen, so why isn’t it passed on to the connected app?
Regardless, the hot tub itself is great.
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Love the new tub
Customer service setting up the tub has been amazing. Thank you Josh, Jody and Duane.
What is going on
At least twice a week the app disconnects. Constantly have to erase and re install the app, turn off my hot tub breaker to reset it or completely re-sync the app with my wifi.
Frustrating App
When the app works, it’s great! I love being able to check on & adjust things from my phone. BUT whenever we lose power, (or sometimes just randomly, it will disconnect too) the app takes forever to reconnect to the spa! We flip the breaker, we reset the WiFi and still it can take days. Currently on day 8 of the app not working after a power outage.
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12 years of using this app
After years of non reliable connections with this app, I'm able to connect more reliably this past year 2025. It's adequate. I would prefer number for ph.
Constantly have to re-login
Wish it would have the option for no login or keep me logged in at least.
A vacation in your backyard
Convenient, easy to maintain, relaxing, rejuvenating, great customer service
Best ever
For a cold weather climate there is no better choice. You don’t want a bull frog. The spa boy app is awesome too!
Breaker keeps popping off
Going on for over a year tried everything
Titleyspa
We are absolutely delighted with our Mustang Spa. Luke & Tom are brilliant and we wish them well in their new premises Suzy & Paul x
