Electrode Sensor Issue
It’s been reported by the service tech for about a year that the app does not correctly read the water chemical levels which makes it very difficult to ensure it’s balanced. When will this be addressed?
Very upset with local sales person
We bought an arctic spa Kodiak as well as the motorized lid and we spoke with the sales person and asked if the unit could be shut down during the night because we wanted to put it on our deck outside our bedroom he insisted that. Yes you can shut it down for the night and it would hold heat so we went ahead. Had everything deck only to find out that he was lying to us and we cannot get the spa to completely shut off for the seven hours. We were looking for this was by no way a mistake as I was insisting we need to know for sure or we would tub on the ground level we purchased our hot tub from Barrie Ontario
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Wash the Worries Away
Fantastic hot tub
and the app takes the worry out of monitoring my hot tub health and truly relax!
and the app takes the worry out of monitoring my hot tub health and truly relax!
Fall time favorite time of year
Super product super service - enjoying it very much
Top notch experience
Michael in Great Falls was incredibly helpful and accommodating, we had a great experience. When they installed our tub they were highly professional and fast, and answered every question. Wonderful people and product, we are thrilled with our new tub!!!
Good-ish
I really like the quick check on pH status, and ability to run jets remotely when mixing chemicals, but given the quality of the Spa Boy sensor I would expect the app could offer more specific details than just a red, yellow, or green dot.
The data is available on the tub’s control screen, so why isn’t it passed on to the connected app?
Regardless, the hot tub itself is great.
The data is available on the tub’s control screen, so why isn’t it passed on to the connected app?
Regardless, the hot tub itself is great.
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Love the new tub
Customer service setting up the tub has been amazing. Thank you Josh, Jody and Duane.
What is going on
At least twice a week the app disconnects. Constantly have to erase and re install the app, turn off my hot tub breaker to reset it or completely re-sync the app with my wifi.
Frustrating App
When the app works, it’s great! I love being able to check on & adjust things from my phone. BUT whenever we lose power, (or sometimes just randomly, it will disconnect too) the app takes forever to reconnect to the spa! We flip the breaker, we reset the WiFi and still it can take days. Currently on day 8 of the app not working after a power outage.
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12 years of using this app
After years of non reliable connections with this app, I'm able to connect more reliably this past year 2025. It's adequate. I would prefer number for ph.
Constantly have to re-login
Wish it would have the option for no login or keep me logged in at least.
A vacation in your backyard
Convenient, easy to maintain, relaxing, rejuvenating, great customer service
Best ever
For a cold weather climate there is no better choice. You don’t want a bull frog. The spa boy app is awesome too!
Breaker keeps popping off
Going on for over a year tried everything
Titleyspa
We are absolutely delighted with our Mustang Spa. Luke & Tom are brilliant and we wish them well in their new premises Suzy & Paul x
App is useless
Doesn’t work most of the time. Doesn’t stay connected, Good luck getting your tub to stay connected for more than a day. Absolute garbage. I’d give it zero stars if I could
Spa is great App needs work
Just updated the app. Was hoping the simple icons would use simple colour to confirm settings (like boost). Still has connection issues and still doesn’t work with a WiFi signal booster/repeater. Hopeful for the next version to be better.
TCS
Great tub. Lots of jets hitting perfect
Awesome App
Love the app! Makes it so simple to monitor the tub. Would be nice to see when the tub is running Pump 1 for Smart PH dosing. New version has a setup New Spa as the first screen, please either delete that or make it the third screen.
Spa
There are a number of things I would suggest You do differently on the spa s to make them more enjoyable but we love ours. Other than a pump fitting that keeps coming loose it s great now.
After three attempts to tighten it I will now call a tech.
After three attempts to tighten it I will now call a tech.
