App works, the hardware not so much.
It monitors and provides reports; that works fine. What does not work fine are the smart plugs/hubs that read directly from your meter. Many months and dozens of resets later, the plug I ordered to use with this app cannot connect to my meter. Their support has tried to make it work but I could only try so many times before I gave up, even with the smart plugs being less than a metre from the meter. I’m talking six months of troubleshooting with them before I gave up.
Hopefully you’ll have a better experience with the hardware than I did.
Hopefully you’ll have a better experience with the hardware than I did.
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SShigum
Work in progress. I hope.
I have a somewhat automated home, but none of my several dozen devices are on the list for selection. I have little confidence that the app is correctly discriminating between uses for EV, heating and cooling, kitchen and laundry, et cetera. better would be the ability to train it.
CMCoogie is me
Great app
Works great
FFatum100
Response from developer
Thank you for your review! We’re glad to hear you find the app easy to use and that the information has been helpful. If you ever have questions or suggestions, our Support team is here via in‑app chat, email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. We appreciate you being a valued user!
Works great but was locked out this past weekend
I have used this app for quite a while and really do quite like it. But this past weekend, it kept telling me to accept a new license agreement. Every time I accepted, it would fail and kick me into the online login instead. I would login and then it would ask me to accept the license agreement. It failed and then I would kick me back to the starting point and it would be an endless loop. It is back to working now
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MMpseeley
Can’t login
Can’t login after update. Gets error message. When I could login, the charts were not accurate for the billing plan I am on.
I like the idea of realtime monitoring, but the bchydro app is accurate and actually works.
This one is inaccurate and broken. Bchydro is generally pretty good, but this app looks amateurish.
I like the idea of realtime monitoring, but the bchydro app is accurate and actually works.
This one is inaccurate and broken. Bchydro is generally pretty good, but this app looks amateurish.
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3302anon
Response from developer
Thank you for your feedback. We apologize that your experience has not been worthy of at least 4 stars. Our team is working on updates consistently to improve our app. We appreciate your patience and are committed to enhancing your experience. Please stay tuned for upcoming improvements. Best regards, HydroHome Team
