App Security
Needs option of using passkeys.
V1.1 update breaks live view zoom
After this major update, I miss the ability to zoom out on the live view - before you could pinch to zoom - now you are only being able to see 6 minutes of data on the timeline without scrolling. Otherwise the app is not bad.
Another horrible update
With every update the app gets worse and worse for those who have solar panels and are on the net metering program. The app no longer shows accurate solar production information. It was a few updates ago that it did not show a negative cost when more energy outflows to the system. Make it better for all users.
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Constant login required
Login is required often when I haven’t used the app for a while. It’s very annoying.
Terrible App, Unusable
What is this AI slop? None of the features work. The home profile refuses to save. The data is unreliable at best. The usage shows null earlier than 6 months. I don’t know who approved this
Tired of web wrapper
This replaced an excellent app until Hydro’d team cheaper out with this one. Must of been a promotion for some manager.
Incorporate Payment in the App and Liquid Glass
Please incorporate the payment directly in the app so it be all in one. Also, please adopt the Liquid Glass layout and menu bar at the bottom which is compatible with iOS 26. Otherwise, great app! Thank you!
HydroHome w/PowerSync.
Does not recognize Powerlync. The QR Code on the Powerlync is indistinct. No option to enter QR Code manually. Not intuitive. Date selections clunky.
No billing link
Need a visible billing link, to see amount owed, you have it buried somewhere, but always need to look, very frustrating
Still a little buggy
Great app but needs tweaking. Looking forward to the updates
No free tracking data
A free full view should be provided for tracking and comparing energy usage.
Customer pays for the service, they should not have to pay extra for tracking usage.
Customer pays for the service, they should not have to pay extra for tracking usage.
HydroHome w/PowerSync.
Does not recognize Powerlync. The QR Code on the Powerlync is indistinct. No option to enter QR Code manually. Not intuitive. Date selections clunky.
Ok but lack functionalities
One of the main functions of such an app is to be able to limit the temperature or lock the thermostats, which is lacking from this app.
The scheduling on the app also doesn’t work and the thermostats get kicked out randomly.
In summary, it’s only good to get an overview of the usage. Not expect detailed report or ability to control things.
The scheduling on the app also doesn’t work and the thermostats get kicked out randomly.
In summary, it’s only good to get an overview of the usage. Not expect detailed report or ability to control things.
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Initial use
Setup is confusing. Home Profile refuses to accept 0 dishwashers as an answer.!!!!!!!
Slow to update profile. !!!
Slow to update profile. !!!
A substandard app
When used by following the instructions provided in emails from BC Hydro, you won’t get far. The only thing of lower quality than this app, is the emails written by BC Hydro and the HomeHydro team. I’m not impressed.
Disappointed with update
The last update forces users through an energy savings wizard. I just want my usage metrics. I don’t need an app telling me how to save energy. Useless now.
Junk
After almost 5 months of telling me “we are going to fix it” manager tells me over and over again. If I was BC Hydro I would be embarrassed to contract with this outfit. If they are not then shame on you BC Hydro! Even with the hub still useless. Can you please get your act together
Nothing works properly
Since last update cannot get my thermostats (supplied by BC Hydro) to log usage and cannot get thermostats to adjust through the app basically useless! Tried support and been months no help support is useless keep telling me they’ve sent it to there development team been like 5 months do not recommend this app till they fix it and get some useful support people ! They wont even give me the number for a Manager to talk to !
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Add payment option
Why can’t I make payments on the app itself
Don’t see account number
Don’t see account number
