HydroHome - by BC Hydro appears to be a legitimate app. The AppsHunter Legitimacy Score for HydroHome is 85 out of 100 points across 7 verification signals from App Store and developer data.

HydroHome Reviews: Is It Legit?

Name: HydroHome - by BC Hydro
Rating: 4.42856 (21 reviews)

HydroHome - by BC Hydro

Insight Energy Ventures, LLC

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience10.1% of reviews

Neutral6.4% of reviews

Negative experience83.5% of reviews

~ Based on 188 written reviews from the US App Store.

What users say about HydroHome

Reviews of HydroHome are mostly negative: the Utilities app is rated 4.4/5 from 21 App Store ratings. What users like most: live energy data, usage breakdown. Top complaints: frequent login issues, unintuitive navigation. Summarized from real user reviews.

Positive things

🚀Live energy data
📊Usage breakdown
👍Great improvement from old app

Negative things

🐛Frequent login issues
🤔Unintuitive navigation
💰Locked features behind paywall
🤯Buggy and broken

Is HydroHome Safe?

Not enough ratings yet to assess HydroHome.

Is HydroHome Legit?

HydroHome - by BC Hydro appears to be a legitimate app. AppsHunter Legitimacy Score for HydroHome is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App works, the hardware not so much.

It monitors and provides reports; that works fine. What does not work fine are the smart plugs/hubs that read directly from your meter. Many months and dozens of resets later, the plug I ordered to use with this app cannot connect to my meter. Their support has tried to make it work but I could only try so many times before I gave up, even with the smart plugs being less than a metre from the meter. I’m talking six months of troubleshooting with them before I gave up.
Hopefully you’ll have a better experience with the hardware than I did.

SShigum

12 days ago

Work in progress. I hope.

I have a somewhat automated home, but none of my several dozen devices are on the list for selection. I have little confidence that the app is correctly discriminating between uses for EV, heating and cooling, kitchen and laundry, et cetera. better would be the ability to train it.

CMCoogie is me

14 days ago

Great app

Works great

FFatum100

a month ago

Response from developer

Thank you for your review! We’re glad to hear you find the app easy to use and that the information has been helpful. If you ever have questions or suggestions, our Support team is here via in‑app chat, email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. We appreciate you being a valued user!

Works great but was locked out this past weekend

I have used this app for quite a while and really do quite like it. But this past weekend, it kept telling me to accept a new license agreement. Every time I accepted, it would fail and kick me into the online login instead. I would login and then it would ask me to accept the license agreement. It failed and then I would kick me back to the starting point and it would be an endless loop. It is back to working now

MMpseeley

a month ago

Can’t login

Can’t login after update. Gets error message. When I could login, the charts were not accurate for the billing plan I am on.

I like the idea of realtime monitoring, but the bchydro app is accurate and actually works.

This one is inaccurate and broken. Bchydro is generally pretty good, but this app looks amateurish.

3302anon

a month ago

Response from developer

Thank you for your feedback. We apologize that your experience has not been worthy of at least 4 stars. Our team is working on updates consistently to improve our app. We appreciate your patience and are committed to enhancing your experience. Please stay tuned for upcoming improvements. Best regards, HydroHome Team

Unable to accept new terms

Work fine till last week and now can’t login and accept the new terms on app,
No issues logging in my account on laptop

RRobbleeiame

a month ago

Unable to log in

After accepting the updated terms and pressing accept, it returns me to the login screen. I log in and it takes me back to the terms screen. This is a never ending loop which will not allow me to log in. Very disappointing.

VDVP D

a month ago

Response from developer

We appreciate your feedback about the app's performance, especially regarding solar panel tracking and net metering. As we improve and update the app, solar panels compatibility is definitely on our radar. Your insights are important to us, and we’re committed to enhancing the user experience. Thank you for sharing your thoughts!

Broken with endless login loop

They obviously didn’t test the additional of the new HydroHome Customer Service Agreement pop up. It forces you into an endless login loop. It’s now impossible to actually use the app.

GPg perskreepers

a month ago

The App Is on Vacation

The app doesn’t work on public holidays, which is very inconvenient.

OOkumush

a month ago

Login issues

Relies on an external page to login every time app is launched. Very annoying, and now does not work- always get an error message

MMrMah

a month ago

Response from developer

Thank you for sharing your feedback, and we sincerely apologize for the frustration with the login process. We understand how inconvenient repeated sign‑ins and error messages can be. Our team has identified the issue and implemented a fix, so you should now be able to log in normally without being redirected each time. If your experience has improved, we’d truly appreciate an updated rating. If you still run into any trouble, our Support team is here to help via in‑app chat, email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. Thank you for your patience as we work to improve your experience.

Excellent

Helps you recognize which is taking more energy helps you keep your usage down

Nnick22daniels

a month ago

Response from developer

Thank you so much for your feedback! We’re glad to hear the app is helping you understand your energy usage and identify what’s using the most power. Your experience is exactly what we aim for, and we appreciate you taking the time to share it. If you ever have questions or need support, our team is here to help via in‑app chat, email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. Thanks again for being a valued user!

Hydro home

All your personel information is stored at Royal Oak in Michigan,USA
Too bad bc hydro wasn’t smart enough to get a Canadian company instead.
That’s a big nope for me.

JJiminybillybobs

a month ago

Response from developer

Thank you for sharing your concerns. We want to reassure you that your personal information is handled securely and in accordance with all applicable privacy and data‑protection standards. Our partners are selected based on their security practices, reliability, and ability to support the app experience, regardless of geographic location. We understand how important data privacy is, and we appreciate you bringing this to our attention. If you have any questions or would like to discuss this further, our Support team is available via in‑app chat, email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. Thank you for taking the time to share your feedback.

Could benefit from substantial improvements

In its present form this app is of marginal value. Would love to talk to someone from Bc Hydro about what I see as deficient and how it could be improved. In its present form I cannot recommend.

JJST@54

a month ago

Response from developer

Thank you for taking the time to share your feedback. We’re sorry to hear the app isn’t meeting your expectations, and we truly appreciate your willingness to discuss what you feel is missing. Input like yours is incredibly valuable as we continue improving the experience. Our Support team would be happy to connect and gather more detail — you can reach us through in‑app chat, by email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782. Thank you again for your candid feedback and for helping us make the app better.

Stopped providing useful data

Was enjoying the app, but then it stopped providing/producing useful data on our solar production and our power consumption. Went from highly motivating and useful- to completely useless. Hopefully it can be fixed?

LLightningZag

2 months ago

Response from developer

Thank you for sharing your experience, and we’re sorry to hear that your solar production and consumption data stopped updating. We know how motivating those insights can be, and we understand how frustrating it is when they suddenly become unavailable. If you’re willing, our Support team can take a closer look at your account — you can reach us through in‑app chat, by email at support@hydrohome.zendesk.com, or by calling 877‑763‑7782

Unhelpful

Difficult to navigate. All I wanna know is how much I have prepaid on my account and I can’t even look it up on the app

LLLorna Lips

2 months ago

Response from developer

Thank you for your feedback, and we’re sorry to hear the app has been difficult to navigate. We understand how important it is to quickly see your prepaid balance, and we apologize that this information isn’t easily accessible right now. The app is not setup for billing. If you have questions about billing, Please call the BC Hydro customer support team by calling (800) 224-9376 , or online at Contact us ( Contact us.) We appreciate you taking the time to share your concerns.