TELUS Promised Me $35/Month — Charged Me $104.16 Instead
★★★★★
I am extremely disappointed with TELUS and honestly feel misled by the sales representative.
I met the TELUS team at Tim Hortons while I was with Bell. They convinced me to switch to TELUS and clearly told me:
“We will make your monthly plan $35 every month. Your first bill will be $60, and after that you will only pay $35 every month.”
Based on that promise, I agreed to leave Bell and switch to TELUS.
But after switching, my first bill was $104.16, not $60. And now I am being told that my monthly plan will be $60 every month, not the $35 I was promised.
So what happened to the $35 monthly plan I was promised when I signed up?
This is not what I agreed to, and it feels extremely misleading. If the representative had told me the real price was $60/month, I would have never switched from Bell.
TELUS needs to take responsibility for what its sales representatives promise customers. A customer should not switch providers based on a specific price offer, only to receive a completely different bill afterward.
Very disappointing experience. I hope TELUS investigates this properly and honors the price I was promised.
I am extremely disappointed with TELUS and honestly feel misled by the sales representative.
I met the TELUS team at Tim Hortons while I was with Bell. They convinced me to switch to TELUS and clearly told me:
“We will make your monthly plan $35 every month. Your first bill will be $60, and after that you will only pay $35 every month.”
Based on that promise, I agreed to leave Bell and switch to TELUS.
But after switching, my first bill was $104.16, not $60. And now I am being told that my monthly plan will be $60 every month, not the $35 I was promised.
So what happened to the $35 monthly plan I was promised when I signed up?
This is not what I agreed to, and it feels extremely misleading. If the representative had told me the real price was $60/month, I would have never switched from Bell.
TELUS needs to take responsibility for what its sales representatives promise customers. A customer should not switch providers based on a specific price offer, only to receive a completely different bill afterward.
Very disappointing experience. I hope TELUS investigates this properly and honors the price I was promised.
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QAD
Telus always a trusted source I know since…
Merci
Merci pour l’excellent service
Garry
Great app to use
Costs vs Service
The costs are going up and the service is going down.
