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My TELUS

My TELUS

Manage your services in a snap

171 ratings
695 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 11, 2022
  • July 14, 2026

Features

Developer

TELUS Communications Inc.
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My TELUS screenshot #1 for iPhone
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❓5 answered
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About

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

✓View and pay bills
✓Enable data limit notifications
✓Manage services
✓Facial/fingerprint login
✓24/7 chatbot support
✓Monitor data usage
✓Manage TV channels
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What users say

Summarized from real user reviews of My TELUS. Based on 171 reviews and a 3.7/5 average, it highlights the 3 positives and 19 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Good mgmt app
  • 👍Nice technician
  • 👍Telus service

Negative things

  • 🐛Never loads properly
  • 🐛Advertising in notifications
  • 🐛Glitchy app
  • 🐛Strange app behavior
  • 🐛Can't log in
  • 🐛Not able to access app
  • 🐛Can't pay bill
  • 🐛Useless for multiple lines
  • 🐛Terrible service
  • 🐛Billing issues
  • 🐛2FA problems
  • 🐛Slow app
  • 🐛Clumsy app
  • 🐛Awful app
  • 🐛Crashes frequently
  • 🐛Unusable app
  • 🐛Problematic app updates
  • 🐛Billing system issues
  • 🐛Terrible customer service
See all reviews

What's New in My TELUS

5.13.0

July 14, 2026

We've made a number of small improvements to ensure the app runs faster and more smoothly.

User reviews

Most RecentHighest RatedLowest Rated

Awful awful app

Cannot login, keeps asking for login info and can’t get past this page. Have deleted and reloaded this app multiple times and it just doesn’t work.
How to build an appHow to build an app

Excellent

Always good
geesinghggeesinghg

Changed login without notifying anyone

I swear. Telus hire idiots. I’ve had my account for 10+ years using name+telus@gmail. The old method to improve account security. Recently Telus decided to not support this. I can’t login to my account, can’t change my email because they can’t sent verification code. Essentially locking me out. Customer service suggested I create a new account and relink using my account number. Uh yah. Good time to just cancel my service since cell dead spots are everywhere anyway. What a waste of money sending me to customer loyalty department after jacking up the price after 2yrs and forcing your loyal customers to jump through hoops to get a deal.
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UnknownUser89UnknownUser89

Don’t like the ai assistant

Needs easier location of the customer help line
dowdamdowdam

Useless waste of time.

App redirects to Telus web which recommends the app = an endless loop.
Northern BillNorthern Bill
See 690 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues

Bug

Billing information not loading

Bug

Optik TV features not working

Bug

Inconsistent language and location settings

Bug
✨

Requested Features

3 requests

Dark Mode

Feature

Improve TV management

Feature

Better data usage tracking

Feature

FAQ

What can I do with the My TELUS app?

The My TELUS app allows you to manage your TELUS services, including viewing and paying bills, monitoring data usage, managing TV packages, and updating your profile. You can also access 24/7 support through the TELUS Assist chatbot and enjoy secure login options like facial or fingerprint recognition.

How do I pay my bills through the app?

You can pay your bills securely using the My TELUS app by credit card (Visa, Mastercard), through your bank, or by setting up pre-authorized payments. The app provides easy access to your account balances and payment options.

What are the system requirements for My TELUS?

My TELUS requires iOS 13.0 or later and is optimized for iPhone. While select small business accounts are supported, Corporate and Enterprise accounts are not yet eligible.

Can I manage my TV services with this app?

Yes, for Home Services customers, the app allows you to easily manage Pik TV and Optik TV channels, theme packs, and premium selections. You can also monitor data usage and manage your Wi-Fi settings.

Is there a cost to use the My TELUS app?

The My TELUS app is free to download and use. There are no additional costs associated with managing your TELUS services through the application.