1. Home
  2. 🔧 Utilities
  3. My TELUS
My TELUS

My TELUS

Manage your services in a snap

211 ratings
725 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 11, 2022
  • August 5, 2026

Features

Developer

TELUS Communications Inc.
✨Promote your app ✨
My TELUS screenshot #1 for iPhone
My TELUS screenshot #2 for iPhone
My TELUS screenshot #3 for iPhone
My TELUS screenshot #4 for iPhone
📌Ready
Reviews summary↘︎
⭐725
Reviews↘︎
📝10+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 week
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

✓View and pay bills
✓Enable data limit notifications
✓Manage services
✓Facial/fingerprint login
✓24/7 chatbot support
✓Monitor data usage
✓Manage TV channels
Show original description

What users say

Summarized from real user reviews of My TELUS. Based on 211 reviews and a 3.9/5 average, it highlights the 3 positives and 19 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Good mgmt app
  • 👍Nice technician
  • 👍Telus service

Negative things

  • 🐛Never loads properly
  • 🐛Advertising in notifications
  • 🐛Glitchy app
  • 🐛Strange app behavior
  • 🐛Can't log in
  • 🐛Not able to access app
  • 🐛Can't pay bill
  • 🐛Useless for multiple lines
  • 🐛Terrible service
  • 🐛Billing issues
  • 🐛2FA problems
  • 🐛Slow app
  • 🐛Clumsy app
  • 🐛Awful app
  • 🐛Crashes frequently
  • 🐛Unusable app
  • 🐛Problematic app updates
  • 🐛Billing system issues
  • 🐛Terrible customer service
See all reviews

What's New in My TELUS

5.15.0

August 5, 2026

• Explore your TELUS Rewards from Quick Actions in the app. • Eligible members can view and activate new hotel credit perks through the TELUS Rewards portal • Includes bug fixes and performance improvements.

More

User reviews

Most RecentHighest RatedLowest Rated

Efficient way

This app is easy to use! I've been using it all the time to pay and access my bills. I haven't come across a problem.
39quack39quack

Awesome

Telus been good nothing wrong with them like others
AsareiasAsareias

Opposite of intuitive

Can’t log in. Just an endless loop of entering verification codes, entering passwords, an “verifying I’m human”. Telus must go out of their way to make dealing with them as frustrating as possible. Long telephone wait times. Unstable app. “Sorry, we can’t do that right now” or something to that effect. Don’t even get me started on the chat bot. I didn’t use to have to look for Telus rewards. It was just there. Now I can’t find it anywhere. Garbage.
Show more
Brass MintBrass Mint

Very nice

Very good
Youssef Egypt 83Youssef Egypt 83

Top notch

Love working with telus they are easy to deal with, great customer service great products
Jessie2620Jessie2620
See 720 more reviews

Developer apps

TELUS TV+
TELUS TV+

by TELUS Communications Inc.

🎬 Entertainment

(13K)

TELUS Business Connect™
TELUS Business Connect™

by TELUS Communications Inc.

💼 Business

(3)

Free
Channel Events
Channel Events

by TELUS Communications Inc.

💼 Business
Free
Security
Security

by TELUS Communications Inc.

🌟 Lifestyle

(132)

Free
FOCUS S Circle Check
FOCUS S Circle Check

Easy-to-use, digital DVIR

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues

Bug

Billing information not loading

Bug

Optik TV features not working

Bug

Inconsistent language and location settings

Bug
✨

Requested Features

3 requests

Dark Mode

Feature

Improve TV management

Feature

Better data usage tracking

Feature

FAQ

What can I do with the My TELUS app?

The My TELUS app allows you to manage your TELUS services, including viewing and paying bills, monitoring data usage, managing TV packages, and updating your profile. You can also access 24/7 support through the TELUS Assist chatbot and enjoy secure login options like facial or fingerprint recognition.

How do I pay my bills through the app?

You can pay your bills securely using the My TELUS app by credit card (Visa, Mastercard), through your bank, or by setting up pre-authorized payments. The app provides easy access to your account balances and payment options.

What are the system requirements for My TELUS?

My TELUS requires iOS 13.0 or later and is optimized for iPhone. While select small business accounts are supported, Corporate and Enterprise accounts are not yet eligible.

Can I manage my TV services with this app?

Yes, for Home Services customers, the app allows you to easily manage Pik TV and Optik TV channels, theme packs, and premium selections. You can also monitor data usage and manage your Wi-Fi settings.

Is there a cost to use the My TELUS app?

The My TELUS app is free to download and use. There are no additional costs associated with managing your TELUS services through the application.