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My TELUS

My TELUS

Manage your services in a snap

298 ratings
827 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • July 30, 2012
  • September 11, 2026

Features

Developer

TELUS Communications Inc.
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My TELUS screenshot #1 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

✓View and pay bills
✓Enable data limit notifications
✓Manage services
✓Facial/fingerprint login
✓24/7 chatbot support
✓Monitor data usage
✓Manage TV channels
Show original description

What users say

Summarized from real user reviews of My TELUS. Based on 298 reviews and a 4.1/5 average, it highlights the 3 positives and 19 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Good mgmt app
  • 👍Nice technician
  • 👍Telus service

Negative things

  • 🐛Never loads properly
  • 🐛Advertising in notifications
  • 🐛Glitchy app
  • 🐛Strange app behavior
  • 🐛Can't log in
  • 🐛Not able to access app
  • 🐛Can't pay bill
  • 🐛Useless for multiple lines
  • 🐛Terrible service
  • 🐛Billing issues
  • 🐛2FA problems
  • 🐛Slow app
  • 🐛Clumsy app
  • 🐛Awful app
  • 🐛Crashes frequently
  • 🐛Unusable app
  • 🐛Problematic app updates
  • 🐛Billing system issues
  • 🐛Terrible customer service
See all reviews

What's New in My TELUS

5.17.1

September 11, 2026

We've made a number of small improvements to ensure the app runs faster and more smoothly.

User reviews

Most RecentHighest RatedLowest Rated

14day Europe pass easy!

It was simple and easy.
Travel4dunTravel4dun

I love their service

I really love their app. You can do practically everything.
chad.winnipegchad.winnipeg

The 6-digit can’t be found

Really bad, mobile phone, very bad authentication, I could log in to any app any website on the Internet with two factor authentication easily, their technical team can’t get the most simple feature right there is no way to login to the website because there is no way to find the six digit code found anywhere in the app. They’re not sending SMS OTP. Or an email. And their app is not showing the OTP anywhere.
Show more
UnicornXUnicornX

Scum

Scum!!
ICoopeRIICoopeRI

Easy

Relatively easy to navigate
suttonmedicsuttonmedic
See 822 more reviews

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See developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues

Bug

Billing information not loading

Bug

Optik TV features not working

Bug

Inconsistent language and location settings

Bug
✨

Requested Features

3 requests

Dark Mode

Feature

Improve TV management

Feature

Better data usage tracking

Feature

FAQ

What can I do with the My TELUS app?

The My TELUS app allows you to manage your TELUS services, including viewing and paying bills, monitoring data usage, managing TV packages, and updating your profile. You can also access 24/7 support through the TELUS Assist chatbot and enjoy secure login options like facial or fingerprint recognition.

How do I pay my bills through the app?

You can pay your bills securely using the My TELUS app by credit card (Visa, Mastercard), through your bank, or by setting up pre-authorized payments. The app provides easy access to your account balances and payment options.

What are the system requirements for My TELUS?

My TELUS requires iOS 13.0 or later and is optimized for iPhone. While select small business accounts are supported, Corporate and Enterprise accounts are not yet eligible.

Can I manage my TV services with this app?

Yes, for Home Services customers, the app allows you to easily manage Pik TV and Optik TV channels, theme packs, and premium selections. You can also monitor data usage and manage your Wi-Fi settings.

Is there a cost to use the My TELUS app?

The My TELUS app is free to download and use. There are no additional costs associated with managing your TELUS services through the application.