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Fido My Account

Fido My Account

Track data usage & pay bills

1.1K ratings
402 reviews
🔧 Utilities
Free

Details

Released
November 24, 2009
Updated
October 28, 2026

Features

Developer

Fido Solutions Inc.
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Fido My Account screenshot #1 for iPhone
Fido My Account screenshot #2 for iPhone
Fido My Account screenshot #3 for iPhone
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About

Manage your mobile account, track data usage, and pay bills with ease. This app allows you to customize your plan, manage SIM cards, and access support 24/7. It also offers exclusive banking offers and travel features.

✓Track data usage with Data Bytes™
✓Set wireless alerts
✓Make secure payments
✓Manage SIM and eSIM
✓24/7 virtual assistant support
✓Customize add-ons and services
✓Track orders
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What users say about Fido My Account

Reviews of Fido My Account are mostly negative: the Utilities app is rated 4.2/5 from 1.1K App Store ratings. What users like most: lightning-fast app, convenient account management. Top complaints: frequent crashes and bugs, poor security and login issues. Summarized from real user reviews.

Positive things

  • 🚀Lightning-fast app
  • 💡Convenient account management
  • 👍Nice UI and navigation

Negative things

  • 🐛Frequent crashes and bugs
  • 🔒Poor security and login issues
  • 👎Unresponsive customer service
  • 🔋High data usage and battery drain
  • 💸Overpriced plans and hidden fees
See all reviews

What's New in Fido My Account

4.60.0

October 28, 2026

We’ve been hard at work making improvements to the Fido My Account app. This update brings you improvements and bug fixes. Bringing your own device? You can now add a new line directly in the My Account app from start to finish. Shop plans, complete your order, and manage your services without being redirected to the web. Thanks for using our app. We appreciate you using our app. Leave us a comment and let us know how we are doing. Check out the latest features, download our app.

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User reviews

Most RecentHighest RatedLowest Rated

SCAM SCAM SCAM ALWAYS STEALING MONEY WITHOUT REASON

SCAM SCAM SCAM
FFfpv flier

Worst Service

Can’t speak to live agents unless booking an appointment and appointments are fully booked!! You have to wait a week to speak to someone.. This is a Scam company. DON’T SIGN UP TO FIDO SAVE MONEY
DDill-ViLL

Worst service

App is garbage and doesn’t work, keeps crashing and breaking while using the app for longer than a minute. Couldn’t add a line for hours using the app, then wasn’t able to cancel the line when realized service doesn’t work for Apple Watch.
Support doesn’t exist, can’t get to a human through useless ai assistant that can’t fix anything and won’t connect to live agent.
Don’t recommend to anyone, go for different providers
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SSamK_77

Best Internet and Data Provider

Great offers, very reliable services, fastest and best mobile and data provider. We’ve been using their services and products for over 7 years now. Great perks and deals for being a loyal customer, together with my family and friends.
AAAireisha Aue

Worst app

I am unable to sign in from fido app. Raised a complaint with customer service and no response from them yet
//():?/
See 397 more reviews

User experience

🐞

Reported Bugs

4 issues

Login page not loading

Bug

Blank screens and white pages

Bug

Frequent sign-outs and session timeouts

Bug

Incompatibility with newer iOS versions

Bug
✨

Requested Features

4 requests

Add Face ID/Touch ID support

Feature

Improve data usage tracking

Feature

Provide more customization options

Feature

Integrate with digital wallets

Feature

FAQ

What can I do with the Fido My Account app?

The Fido My Account app allows you to manage your Fido mobile account. You can track your data usage in real-time, set up alerts to avoid overages, pay your bills securely, and view your plan details. It also facilitates managing your SIM or eSIM, customizing add-ons, and accessing 24/7 support.

How do I track my data usage?

You can track your data usage with the 'Data Bytes™' feature, which provides real-time monitoring. The app also allows you to set wireless alerts to notify you when you are approaching your data limit, helping you stay within your plan and budget.

Is the Fido My Account app free to use?

Yes, the Fido My Account app is free to download and use. There are no charges associated with managing your account or accessing its features through the app. Any costs related to your Fido plan or add-ons will be as per your existing service agreement.

Can I manage multiple lines or family members' accounts?

Yes, the app supports managing multiple mobile lines in one place, making it convenient to keep your family connected. Secondary users can also access certain features like viewing usage and managing their line through a 'guest login' option.

What are the exclusive offers mentioned?

The app provides access to exclusive offers from Rogers Bank for Fido customers. This includes information about the Rogers Red Mastercard, which offers unlimited cash-back rewards on all purchases, redeemable anywhere Mastercard is accepted, with no annual fee.