Sales door-to-door hunters
Told them I quit Shaw before the merger, but they put me back with Rogers (Shaw) anyway. Why? Told them I had a subscription with Apple One but the added the Apple Netflix Disney+ package anyway. Now I’m blocked from using Apple through streaming (but won’t register for Netflix w/adds nor Disney+ w/adds). Help!
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Impossible
I’m a patient person, who is fairly decent at navigating any type of technology. In the past, it’s taken me max an hour to acquire a new channel (sportsnet for my husband to watch the oilers, home and garden for myself) with the assistance of someone on the phone, and now that Shaw has been acquired by Rogers, I cannot contact any person via phone outside of “business hours”. Navigating the app to set up Soortsnet is IMPOSSIBLE . Telus may now have significant competition for the worst customer service in internet and television providers.
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Service
I’m am so disheartened with the quality of my service. The speed is so slow, 80% buffers throughout, spins for several minutes before opening and shuts off without opening 25%of the time.
Outage
The app is not helpful at all
Ok but key things missing.
It’s basic, you can do and see basic things. But no search bar. No offers tab (as described in email delivered to me) to get latest offer. Hours later in chat window going around in circles being told I downloaded the wrong app (I hadn’t). So frustrating.
