Not working
I can’t login to my account, tells me to enter a 6 digit code but than doesn’t give me access anywhere to enter it
App crashes on support chat constantly
The app crashes constantly while chatting with the assistant. The assistant takes a long time to respond, and I have to authorize multiple times. After each crash, I have to start the whole process from scratch.
I tried three times and still couldn’t resolve my issue. Very frustrating experience.
I tried three times and still couldn’t resolve my issue. Very frustrating experience.
terrible
our internet is down and no one in chat, no number , no human to talk to.
Problems galore
I had my bill on auto payment and now have a bill that it did not go through. The app seemed to be frozen and even when I called for help there was no answer on your line. It initially answered and the disconnected??? I’ve been charged $70 for missing a payment which has NEVER happened before and feel that this should be forgiven due to issues with your poor web design. Combine this with the
Fact that your services are absolutely horrific as they are not linked.
Fact that your services are absolutely horrific as they are not linked.
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Bad service
My automatic payment is not working , i have done by myself, impossible to contact customer services
Ripoff! $70 NSF charge on a credit card!
My wallet was stolen so I cancelled my credit card and asked my bank to send a new one. When I got the new card I went to add it on the Rogers/Shaw app but they had already charged me $70, which I paid along with the already bloated bill for very little. I paid the entire amount manually just 4 days after the usual charge date but wasn't given any notification or reduction. Not pleased!!
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Order and payment
Nikki assisted me with the order part and I was surprised to get the equipment in less than 24 hours 10/10
This app is absolutely horrendous to use.
Every time you open the app, you have to login in like 6 times and it never remembers to login through face ID. The app is so slow to load and just not user friendly. Its 2026. This app feels like its the year 2000.
DO BETTER ROGERS!!!
Borderline about to cancel my account because of the terrible user experience.
DO BETTER ROGERS!!!
Borderline about to cancel my account because of the terrible user experience.
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Rogers is trash
Rogers works hard to make things difficult. Shaw wasn’t fantastic but at least you could get a hold of them. Getting support for Rogers is like kicking the edge of the table with your little toe repeatably.
Equipment is locked down and the app will only let you chat with support if you enable tracking. Because logging in with your credentials is not enough.
Equipment is locked down and the app will only let you chat with support if you enable tracking. Because logging in with your credentials is not enough.
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Cancelling my service
Absolutely no customer service … cannot reach a human and Ai chat terminated after waiting 3 hours
Bad since Roger’s bought
Customer service has sharply declined since Shaw merger, they’ll pick up your calls if you’re looking to buy but once you’re a customer they’ll squeeze and ignore you. They leave you on hold for hours and eventually hang up, all the while telling you to use their AI Chatbots that don’t help. Run far away from this provider that holds a monopoly and giving them no reason to care about you as a trapped customer. If there are other choices in your area, I strongly recommend you choose them.
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App is broken
Imagine using an app that you sign into only for it to ask you to verify your log in information SIX more times before getting into a chat with a customer service rep. ONLY for them to ask you to log into the app and validate your information. Unbelievable.
User UNfriendly!
Spent hours trying to find bill history, tried to change passkey to biometrics (no explanation how), logout didn’t work, can’t change sign in to biometrics….etc, etc…..just so frustrating!!
Functionality
Limited
App review
The app does not respond once it’s been opened. You cannot access anything on this app.
Why app tracking to chat
I find it quite uncomfortable to have to allow tracking just to chat. I find hearing quite difficult and choose chat over using phone. However I’ll be damned if I will allow this to happen.
Perhaps I should move to Telus for more reasonable support options.
Perhaps I should move to Telus for more reasonable support options.
Terrible service
Never working properly. Always down. Only get AI service
Garbage!
The Roger’s apps are the absolute worst I’ve ever tried to use. Hate them!
No Accessible Phone Number To Call
“Manage your account with ease”. That is a joke. Where is the visible/accessible phone number to talk with someone? I feel like I’m going in circles looking for something that isn’t there.
Poor service
Paid bill. Account says paid. They keep sending a disconnection notice because they say it’s not paid
