App doesn’t work
For the last 5 years I haven’t been able to access anything in the app. I’ve called a few times and nothing! All I can access is the Home Screen but when I click on categories, they won’t open.
Constantly having to go to the website. It would be nice if this issue could be fixed.
Constantly having to go to the website. It would be nice if this issue could be fixed.
No apps worse than this
It has never worked for me. No showing of my plan, not updating information. Rogers, most stupid apps.
Update garbage
Just did the update now keeps reloading, so unable to pay the balance.
Not very useful
Can’t do anything but look at your home phone messages or stop voicemail. I want to stop robo calls. Can’t view cell phone plans. The app says there are 6 devices one my account but when I try to see what they are they have strange listings so I have no idea which ones I actually use.
This may be the worst company I have ever dealt with, definitely demand compliance paying bills .
My elderly parents have had an account for over 20 years with there cable line laying across back alley to which Shaw has done nothing Roger’s has done nothing and when I called about it the classic we need to get permits, they do not take 7+ years to obtain so we cancelled the service or lack there of but they are now trying to stick my 80 year old mother with a cancellation fee . Even though they have not honoured there service side and trenched line under alley and up to house this line has been cut at least 15 times and yet Roger’s does nothing and still believes they can charge a account cancellation fee OMG . I will be fighting this as it is ridiculous.
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Garbage company
I just got an email from a credit collector saying I owe rogers $200+. Not once did Rogers reach out to me to let me know I had an outstanding bill and there was no way for me to know because my account was deactivated. Unbelievably frustrating. Thanks for ruining my credit score. Had automatic payments set up throughout my entire contract with them and then the very last payment they decide to not take the final amount and not notify me. Also can’t even tell me what the missed bill was about…
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Rubbish
When I try to login, most of the time the message , “Sorry, weren’t able to load your account information” after I entered my username and password 😡😡😡😡😡😡😡😡😡😡😡😡😡
Stuck at login
Last update bricked the app for me. I can login fine through the website but this app just goes in circles and says error. Into the trash bin it goes. Clicking on support just gets you a generic page with FAQ’s and an ai chatbot like everything else. I give up.
Not good with Rogers
Of course updating an app twice a week will brake it. Everything was fine until they pushed out an update that broke the payment system, now you cannot pay by app anymore. Stop fiddling Rogers
WTF
When talking to people I’m told I can adjust my plan through the app. The app says I can go in and remove channels from my plan but then when I go into the app to try and find the place where it tells me to do that it doesn’t exist when I ask about doing this with customer support. They tell me to do it through the app. seems like a great big circle of scam to me.
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Great App!
It’s a great app, now I can pay my bill instantly.
Needs to be useful
The app is a waist of time. If you are looking for information on your own plan to compare to new plans, it is useless. Do better Rogers
No direct contact to Shaw
The app should provide contact info to support.
Extremely Poor
I have had nothing but problems with this app. Problems signing in , changing and updating profile information, paying bills, receiving bills. Since Roger’s and (Shaw) joined together service has been really bad. I would not recommend this app.
Awful
The Roger’s/ Shaw platform is incredibly non user friendly. I’ve had to sign in about 10 different times to gain access to my account. It’s also frustrating that if you have both internet and phone through rogers, as they are separate accounts and have to be managed separately, vs on a single platform.
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Terrible
Terrible customer service, will be cancelling my services.
Unhappy in Edmonton
I’ve had more outages for my wi-fi /streaming, since Shaw combined with Roger’s, than the previous decade, when it was just Shaw…overpriced and underperforming
Impossible to get ahold of anyone
I’ve been trying for days to cancel my Internet subscription with Shaw. I can’t tell you how many times I have tried calling on the phone just to get “we have an unexpected error. Please call back at another time.”
I finally tried the online chat, got booted out three times after waiting, probably an hour each time.
When I finally did get a hold of a service agent, who was very nice, he thought he could help me cancel my subscription, but finally came back on saying I needed to go through the phone system. I explained to him that the message on it says that there’s an unexpected error and to call back another time. He said there was nothing he could do calm, and I agree with him. He is not the problem. So I’ve tried calling 6+ times after that to get the same message.
Each day that goes by, I’m being billed for another day of Internet service that I’m trying to cancel. If I can’t get a hold of anybody by Wednesday afternoon - this is Monday. I will be contacting Shaw by email and mail, then the CRTC.
I finally tried the online chat, got booted out three times after waiting, probably an hour each time.
When I finally did get a hold of a service agent, who was very nice, he thought he could help me cancel my subscription, but finally came back on saying I needed to go through the phone system. I explained to him that the message on it says that there’s an unexpected error and to call back another time. He said there was nothing he could do calm, and I agree with him. He is not the problem. So I’ve tried calling 6+ times after that to get the same message.
Each day that goes by, I’m being billed for another day of Internet service that I’m trying to cancel. If I can’t get a hold of anybody by Wednesday afternoon - this is Monday. I will be contacting Shaw by email and mail, then the CRTC.
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Terrible app
It seems service providers in Canada take pride in providing $h!t apps even to pay the bloody bills. This constant loop of absurdity demands password while already logged in multiple times. Do not tell me to restart my device or reinstall the app; put some people on this to test and improve this atrocity.
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Awful
Can’t change any of my wifi settings.
