Rogers Support Sucks
As long as everything is working, Rogers is okay. As soon as something breaks, They absolutely suck. For example, 6 Hours after an Internet outage, They still say there is no outage on their website. Their app is less than useless as it forces You to use the website to get anything done. Their customer service is nonexistent. Every time I need help, there is a couple hundred people ahead of Me. I live in a major population center and They have ZERO support vehicles in my area. If something goes wrong, it’s at least two hours before someone can get to my area. They are the absolute worst.
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TERRIBLE!
Rogers should have never taken over Shaw. It has been nothing but high prices and problems. Nothing ever works right, we should be able to sue them for false advertisement! I work hard all week and instead of relaxing and enjoying services I pay more than what they charge almost anywhere else on this planet, no, I get to spend so many of my Saturdays and Sundays on hold with Roger’s together with Shaw because I need a text to verify my identity from..guess who? ROGERS and the text NEVER ARRIVES!! It’s absolutely disgusting that they can treat their customers this way because we have basically no choice!
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Good
Good
Worst app ever
Have to log in every time, the app will lag and then crash. Work better on it!!
Terrible
Doesn’t do most of what it says it does. Billing info appears to be intentionally confusing. I have two accounts . It’s ridiculously difficult to go between them without logging back in.
Alot of bugs in app
I’ve been trying to login from past 4 days no luck
App on IPad
The app window is 1/3 of the screen. The small size makes it difficult to read and navigate.
Bill
I signed to pay monthly automatic. Why I paid more 70CAD for transfer fee????? I am not happy with this service.
Sales door-to-door hunters
Told them I quit Shaw before the merger, but they put me back with Rogers (Shaw) anyway. Why? Told them I had a subscription with Apple One but the added the Apple Netflix Disney+ package anyway. Now I’m blocked from using Apple through streaming (but won’t register for Netflix w/adds nor Disney+ w/adds). Help!
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Impossible
I’m a patient person, who is fairly decent at navigating any type of technology. In the past, it’s taken me max an hour to acquire a new channel (sportsnet for my husband to watch the oilers, home and garden for myself) with the assistance of someone on the phone, and now that Shaw has been acquired by Rogers, I cannot contact any person via phone outside of “business hours”. Navigating the app to set up Soortsnet is IMPOSSIBLE . Telus may now have significant competition for the worst customer service in internet and television providers.
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Service
I’m am so disheartened with the quality of my service. The speed is so slow, 80% buffers throughout, spins for several minutes before opening and shuts off without opening 25%of the time.
Outage
The app is not helpful at all
Ok but key things missing.
It’s basic, you can do and see basic things. But no search bar. No offers tab (as described in email delivered to me) to get latest offer. Hours later in chat window going around in circles being told I downloaded the wrong app (I hadn’t). So frustrating.
Never fix any problems
Internet has been down for 2 days. Evey time I get to talk to a human. (Your AI sucks) they say oh after double checking there is an outage. Sorry no information to when it can be back on. Glad I pay for their “best” package
Waste of time
If you have an iPhone then this app is not for you. All options are disabled, you can’t click on any of the options. Just ignore it and use the website which also sucks.
Impossible to get help
I’m 70 and can’t find a way through all the chat bots to find out why my bill went up 50.00
Can’t opt out of spam
App sends you spam notifications about packages they want to sell to you. Only way to turn this off is to disallow notifications which means you also don’t get reminders your bill is due.
Run! Run! Away from Roger’s
Perhaps one of the most dishonest, moral lacking companies out there. You wait on hold for 2 hours and then get someone who has no clue what they are doing! I was with them for over 20 years and saw the complete decline in customer service. Never again
The worst App ever
The App is slow, not helpful and chat does not actually work. plus it’s hard to contact customer service support for anything. Do not recommend.
MyRogers Website Sucks
Account names are all wrong, can’t make change, support doesn’t know what they are doing. I will contact CRTC one day to file a complaint that Rogers charges $80 for a missed payment because I did not sign up for auto payments.
