Redirects your to the desktop website version
That's not an app. Calling it an app is strictly performative. Plus account access loops or dead-end not uncommon
Can’t log in
This app doesn’t even give me an option to log in ANYWHERE
Doesn’t work ever
This app is horrible I can never click on my bill to see or to pay. It needs to be fixed because it’s not worked forever
Doesn’t open
App won’t open suddenly, getting annoying
Do my fees actually pay for this?
I needed live chat. Keeps saying to log into the app. Did that 3 times, which is ridiculous considering you have to be logged in to get to the live chat option in the first place. Then tells me that Live Chat is closed for the option I need. Why bother having Live Chat then?
Guess I have to call again tomorrow, for the fifth time to talk to the fifth different person. The app is not at all helpful, and it's really slow. I barely have time to get the emailed code to the app before it times out, why email? Because the app won't let me change to text. So much fun.
Guess I have to call again tomorrow, for the fifth time to talk to the fifth different person. The app is not at all helpful, and it's really slow. I barely have time to get the emailed code to the app before it times out, why email? Because the app won't let me change to text. So much fun.
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Rogers is Trash
A Trash company that doesn’t a rats arse about its customers. They care about one thing.. share holders. When Telus finally upgrades internet in my region I’ll be gone.
Useless App
The app is useless. Every time I want to use it, I have to delete it, clear my phone’s Safari cache and download it again just to be able to sign in. When I am able to login, the app glitches constantly. The app works about as well as my internet does since Rogers took over Shaw. Service is abysmal and they refuse to send a technician out to troubleshoot my connection. Infuriating.
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worst app ever
this is a dysfunctional app that has taken me far too much time to access I am really incense at having to deal with this app and there is no ability to get phone service. your customer service is abysmal I don't know what changed but Shaw was very straightforward easy to deal with and now I'm having to wait through this app multiple times it's taking me at least an hour to finally get it functioning get better function
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Worst Internet ever
Internet goes out at least four times a day for up to an hour at
Which app to use
Since Rogers have taken over Shaw, why can’t this be all under one umbrella the fact that I have to go to different apps or different sites to pay bills for cell phone and then cable and you keep showing the word Shaw After you took over a couple years ago
A waste of time
They charged $70 when they could not process payment due to new Visa card, contacting them a joke.
Lack of service
Waited on line to chat no resolve was disconnected horrible service still unresolved issue but they like you to pay hundreds of dollars for this lack of service if there was a negative star I would use it
Volatile and full of bugs
App does not work as expected at all. Logging never work as planned, and happens multiple times in a session. App constantly crashing. Chat is unpredictable. Passkey does not work.
Just as bad as using a browser.
Just as bad as using a browser.
Bad
Constantly downloading. And trying to get in touch with them is ridiculous.
0 help
After three weeks and multiple people still no resolution to my issue.
When asked to use the chat it asked me to sign in, I am signed in, the options given to me to choose my problem don’t include my problem. This is a terrible experience very frustrating
When asked to use the chat it asked me to sign in, I am signed in, the options given to me to choose my problem don’t include my problem. This is a terrible experience very frustrating
Awful app and wifi provider
App always requires 2 point authentication, even when selected it isn’t required. Often times it doesn’t work.
As for the wifi, daily our modem reboots itself, we have speed issues, etc.
Once our contract is up we will be moving providers, we have been with Shaw/Roger’s for 15+ years and we are done.
As for the wifi, daily our modem reboots itself, we have speed issues, etc.
Once our contract is up we will be moving providers, we have been with Shaw/Roger’s for 15+ years and we are done.
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Worst Internet supplier in Canada
I was receiving only about 10% of the speed I was paying for, customer interactions were often disrespectful, and the AI support system was ineffective. There were several other issues as well, but I don’t want to waste any more time dealing with this company. I would recommend Telus instead for greater reliability and peace of mind.
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Support sucks
Using this app support sucks… they want you to add all this information that they already have because you’ve signed in through the app, but they won’t talk to you. They’ll only text you then when they ask you, are you getting Wi-Fi on your phone and you disconnect to check everything they’re gone. it took me a half an hour to get to connected to them and then I was chatting to chat later over the course of a half an hour, and I lose them…. like a company the size of Shaw/Rogers or Rogers/Shaw should have better customer service than you’d think. Sorry but I’ve been a proud owner of shaw Internet for 10+ years and this is the worst that’s ever been for trying to get service no Internet disrupted Internet I’m seriously thinking of changing
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Not iOS 15 compatible
Doesn’t work on iOS 15.8.8
It’s been years since I’ve been able to use the app thank you for making my phone obsolete.
It’s been years since I’ve been able to use the app thank you for making my phone obsolete.
Poor Online chat service
Internet was great. I was about to close my account and had trouble finding out whether my last payment was manual or auto. Was not able to connect to chat despite sending them all the information via form. The chat agent, Nirali , was so naive that she kept asking me do you have “Show” account not “Shaw”. Upon telling her that i am unable to understand what other information she needs, she replied ,”Why you argue with me . …” . I ended the online chat after that . Please teach your online employees basic customer service skills along with writing. Again, internet service was top notch, but on of those online chat agent messed up my opinion.
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