Programming of this app needs a good upgrade
I have downloaded this app many times and not once it worked the way it is suppose to. It keeps on looping for sign in page over and over.
Rogers is a cancer
This app is terrible. I had spent hours trying to get through to Rogers customer service with no avail. I tried using the chat feature in the app and it also did not work. Rogers had mistakenly charged me $199 for unreturned equip and I could not contact them. Plus, I had signed a 2 year contract but they raised the price of equip rental 6 months later. Criminal!
Show more
Trash Customer Support
An absolute disgrace when it comes to customer service. I was on hold for nearly 2 hours and 30 minutes and the support person put me on hold and automatically transferred me to another caller without communicating and then the call disconnected.
Annoying to login
Sign in is clunky, never remembers details. Everything else is fine for the most part. Annoying to use, though.
Never works right
App is not working.
Last update tries to make you set up pass key. Seems to work but now the selection page directing you to either rogers or rogers together with Shaw is stuck over the page so you can’t do anything.
Such a garbage app.
Didn’t work great before the update either but at least I could get into the app after a few tries.
Last update tries to make you set up pass key. Seems to work but now the selection page directing you to either rogers or rogers together with Shaw is stuck over the page so you can’t do anything.
Such a garbage app.
Didn’t work great before the update either but at least I could get into the app after a few tries.
Show more
Endless Cycle
Cannot access Promise to Pay. Endless cycle of logging in and getting nowhere. Chat does the same thing. Cannot access and they won’t pick up the phone. 2 plus hours.
Not happy with service.
I can’t give 5 stars if I’m getting emails saying I owe when I’ve paid my bill ? They know I pay on a certain date every month ?.
It’s been a great service I’m paying less now but I’d like them to understand I’m on fixed income.
It’s been a great service I’m paying less now but I’d like them to understand I’m on fixed income.
Awful
Keep upping prices & service is horrible. Internet & tv down more than up. Moving to Telus at end of month.
The AP works Great
The ap provides me everything I need.
Literally doesn’t work
Has had multiple updates and it won’t even open
Harassment
It is, in fact, impossible to contact ANYONE at Roger’s Shaw through their contact links page.
I have been trying for two months to be taken off their automatic calls. I have been assured this was done. I’m still getting daily calls. I block one number and another one shows up. This is ridiculous. It is harassment. I want it to STOP!
E.A.Curran
Langley
I have been trying for two months to be taken off their automatic calls. I have been assured this was done. I’m still getting daily calls. I block one number and another one shows up. This is ridiculous. It is harassment. I want it to STOP!
E.A.Curran
Langley
Show more
App is useless
Cannot use any of the links in the app.
Complicated
It's a complicated app; most of the functions are not working always asks for location authentication
Rogers chat help
Ap chat option shuts down too quickly. Before questions are answered the chat times out. Have to sign in again and again,extremely annoying.
Clunky app
For the apparent leader in digital tech in Canada, why can’t you have an amazing app? This app is pretty old fashioned and clunky
Run around 🔁
Sooo frustrated with this app… company 🤬. You sign into app with your regular username & password….click on something then it searches searches …then asks you to sign in again. It’s like going around in a frickin merry go round..that IS NOT FUN! 😠😤😡
Billing
I have auto pay & have it for many years. All of a sudden my pym’t is over due.
App is mid
Constant internet service outages since switching. I changed because you offered a higher speed. Previously, i had maybe 3 outages in 5 years. Now, close to 20 this week. So annoying. And theres nowhere to report it in the app - which suggests rogers doesn’t want to hear about the inconvenience to their customers. If its scheduled, it should be communicated somewhere so i don’t waste my time rebooting my router. And outages once a week, is more than enough. Other providers are managing much less.
Show more
Totally incompetent
I have never been so ashamed of a Canadian company!
Robert
Spent 4 hours on phone with Roger’s today & had terrible experiences
