Freedom Mobile My Account

Freedom Mobile My Account

by Freedom Mobile Inc.

18 ratings
186 reviews
Free
With Ads

Details

Released
July 8, 2014
Updated
March 8, 2024

Features

Freedom Mobile My Account screenshot #1 for iPhone
Freedom Mobile My Account screenshot #2 for iPhone
iphone
ipad
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About

Manage your wireless services conveniently from your smartphone. Check balances, make payments, view usage history, and modify your plan or add services on the go. Keep your personal account details updated easily.

✓Check account balance
✓Make payments
✓View billing history
✓Track usage (talk, text, data)
✓Change monthly plan
✓Add/remove services
✓Update account information
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What users say about Freedom Mobile My Account

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What's New in Freedom Mobile My Account

3.0.3

March 8, 2024

Improved performance Enhanced security Bug fixes

More

User reviews

Worst app ever

You have to write your phone number, write it again, and then one more time, then they send you a message with a code you have to enter into the app. This is EACH TIME you open the app. The statistics are just completely false as well so you’re better off just checking your data usage in the settings tab. TLDR; don’t bother with this app it’s complete garbage.
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Coverage

This is probably the worst cellar service I’ve ever used. Never more than two bars in the middle of the city. Will be looking for a new carrier at the end of this billing cycle. Two thumbs down!!

Pathetic app

Why so many codes required to login? And most of the times I never get the code.

Fraud Fraud Fraud!!!

The most fraudulent thing I have ever seen. Somehow an international call was being made on my account without my knowledge. The first happened i got a bill that was unusual, only to call and found out that I made an international call. I disputed and same was refunded ( did not see any refund though), 2 weeks later I got a C$210 bill, an international call for 80mins was registered. No notification whatsoever, my line was suspended, I called the customer care to be informed because of this call. Again, highlighted the fact that something strange seems to be happening here, every agent insinuated I was lying as they can see I made the call. Difficult to prove as it appears, asked what is the way around to ensure this does not happened again, I was offered a C$10 discount for six months after paying the bill, I declined as I was not looking for a pity but a resolution to get my line activated, the advisor promised no issues, asked to pay C$70 to reactivate my line, i struggled to pay the $70, only to be told I have to pay the balance of $139 before my line can be reactivated. At this point I must say, I truly don’t have confidence with this service and would not wish this on anyone. Every thing seems to be fine until my bill starts climbing and the more I review closely the more issue I started picking out. BUYERS BEWARE
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Terrible cancellation process

You must contact freedom to cancel your subscription, it’s super inconvenient

Developer apps

User experience

🐞

Reported Bugs

17 issues

Login process requires entering phone number twice

Bug

App crashes when attempting to complete orders

Bug

Verification codes not sent or delayed

Bug

PIN system not functioning properly

Bug

White screen on app launch

Bug

App gets stuck on loading screen

Bug

External links require re-authentication

Bug

Upgrade/Add line popup appears repeatedly

Bug

Usage tab doesn't display current data

Bug

Billing information displays incorrectly

Bug

App hangs when switching between pages

Bug

PDF opens with no way to close on iOS

Bug

Autofill not working for login fields

Bug

Unexpected logouts during navigation

Bug

Error messages about internet connection despite working connection

Bug

App redirects to website unexpectedly

Bug

Navigation loops back to homepage

Bug
✨

Requested Features

15 requests

Native mobile app instead of web wrapper

Feature

Face ID and biometric authentication

Feature

Remember login credentials option

Feature

Back button for page navigation

Feature

Bill download functionality within app

Feature

Disable 2FA option for users

Feature

iOS autofill support for verification codes

Feature

Session persistence between app launches

Feature

Simplified single-step login process

Feature

Data usage breakdown and detailed billing

Feature

Better UI/UX design following iOS conventions

Feature

Faster app performance and loading times

Feature

Offline functionality for basic features

Feature

Push notifications for account alerts

Feature

Dark mode option

Feature

FAQ

What can I do with the Freedom Mobile My Account app?

The app allows you to securely manage your wireless services from your smartphone. You can check your account balance, make payments, view your billing and payment history, and track your talk, text, and data usage for up to six months.

Can I change my mobile plan or add services using the app?

Yes, you can add or modify your Freedom Mobile services on the go. This includes changing your monthly plan, adding or removing add-ons, and enabling network features like long distance calling and roaming.

How do I update my personal information in the app?

The app allows you to keep your personal details up to date. You can update your account information, such as your email or mailing address, and also select or reset your PIN for easy access.

Is the Freedom Mobile My Account app free to use?

Yes, the Freedom Mobile My Account app is free to download and use. It provides convenient access to manage your wireless services without any additional cost for the application itself.

What information can I see about my usage?

You can see up to 6 months of your talk, text, and data usage directly within the app. This helps you monitor your consumption and understand your wireless activity over time.