Freedom Mobile My Account

Freedom Mobile My Account

by Freedom Mobile Inc.

18 ratings
176 reviews
Free
With Ads

Details

  • Released
  • Updated
  • July 8, 2014
  • March 8, 2024

Features

Freedom Mobile My Account screenshot #1 for iPhone
Freedom Mobile My Account screenshot #2 for iPhone
iphone
ipad
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About

Manage your wireless services conveniently from your smartphone. Check balances, make payments, view usage history, and modify your plan or add services on the go. Keep your personal account details updated easily.

Check account balance
Make payments
View billing history
Track usage (talk, text, data)
Change monthly plan
Add/remove services
Update account information
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What users say

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What's New in Freedom Mobile My Account

3.0.3

March 8, 2024

Improved performance Enhanced security Bug fixes

More

User reviews

Great service horrible app

While I’m a satisfied Freedom Mobile customer, the app isn’t an app. It’s a (poorly) wrapped version of their mobile site. If you need to make any account changes, it’s more convenient to just access the site directly from your browser.

A waste of storage space!

Useless app, when trying to view the usage in cv format, cannot exit. Uninstalling.

Fix this!

An app made by beginners. Terrible interface. Does send texts for 2 factor authentication which it makes you do every time and as of last few days won’t even launch. Just brutal.

Can’t receive verification codes, and Too many scam calls and texts

Freedom Mobile needs to do a better job protecting customer phone numbers. It feels like I’m getting far too many spam and scam calls, which makes me wonder whether enough is being done to prevent abuse. Customers shouldn’t have to deal with constant unwanted calls. Please improve spam call protection and be more transparent about how customer information is safeguarded.

What’s the point of having a phone plan if I can’t even get verification codes from banks, apps, or other companies? Totally unreliable — I’ve missed important logins and can’t use basic services because Freedom Mobile blocks or fails to deliver these texts. This isn’t just inconvenient, it makes the service useless.

It’s stupid how Freedom Mobile doesn’t block incoming scam texts and calls. I get them every single day now, and it’s getting really annoying. Other carriers already have proper spam filters and call-blocking, but Freedom seems to ignore it. Please step up and actually protect your customers from scammers.
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World worst mobile app.

Somehow this company is rather getting worse by the day. You can make any independent choice or simple mange your transaction because this company want access to your wallet. Uncontrollable access.

Developer apps

User experience

🐞

Reported Bugs

17 issues

Login process requires entering phone number twice

Bug

App crashes when attempting to complete orders

Bug

Verification codes not sent or delayed

Bug

PIN system not functioning properly

Bug

White screen on app launch

Bug

App gets stuck on loading screen

Bug

External links require re-authentication

Bug

Upgrade/Add line popup appears repeatedly

Bug

Usage tab doesn't display current data

Bug

Billing information displays incorrectly

Bug

App hangs when switching between pages

Bug

PDF opens with no way to close on iOS

Bug

Autofill not working for login fields

Bug

Unexpected logouts during navigation

Bug

Error messages about internet connection despite working connection

Bug

App redirects to website unexpectedly

Bug

Navigation loops back to homepage

Bug

Requested Features

15 requests

Native mobile app instead of web wrapper

Feature

Face ID and biometric authentication

Feature

Remember login credentials option

Feature

Back button for page navigation

Feature

Bill download functionality within app

Feature

Disable 2FA option for users

Feature

iOS autofill support for verification codes

Feature

Session persistence between app launches

Feature

Simplified single-step login process

Feature

Data usage breakdown and detailed billing

Feature

Better UI/UX design following iOS conventions

Feature

Faster app performance and loading times

Feature

Offline functionality for basic features

Feature

Push notifications for account alerts

Feature

Dark mode option

Feature

FAQ

What can I do with the Freedom Mobile My Account app?

The app allows you to securely manage your wireless services from your smartphone. You can check your account balance, make payments, view your billing and payment history, and track your talk, text, and data usage for up to six months.

Can I change my mobile plan or add services using the app?

Yes, you can add or modify your Freedom Mobile services on the go. This includes changing your monthly plan, adding or removing add-ons, and enabling network features like long distance calling and roaming.

How do I update my personal information in the app?

The app allows you to keep your personal details up to date. You can update your account information, such as your email or mailing address, and also select or reset your PIN for easy access.

Is the Freedom Mobile My Account app free to use?

Yes, the Freedom Mobile My Account app is free to download and use. It provides convenient access to manage your wireless services without any additional cost for the application itself.

What information can I see about my usage?

You can see up to 6 months of your talk, text, and data usage directly within the app. This helps you monitor your consumption and understand your wireless activity over time.