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Virgin Plus My Account

Virgin Plus My Account

Virgin Plus

3.6K ratings
875 reviews
🔧 Utilities
📊 Productivity
Free

Details

  • Released
  • Updated
  • November 18, 2014
  • August 12, 2026

Features

Developer

Virgin Plus
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Reviews summary↘︎
⭐875
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📝22+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 3 weeks
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About

Manage your mobile and internet services conveniently from your smartphone. Pay bills, monitor usage, and make plan changes with ease. Access support and manage add-ons like travel passes directly within the application.

✓Pay and manage bills
✓Check data and internet usage
✓Change monthly plans
✓Add and remove add-ons
✓Manage travel passes
✓View plan details
Show original description

What users say

Summarized from real user reviews of Virgin Plus My Account. Based on 3.6K reviews and a 4.5/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 🙌Excellent customer service
  • 💨Fast and easy to use app
  • 👍Reliable and consistent service
  • 🤝Positive user experience

Negative things

  • 🔍Difficult to navigate and find information
  • 🔍Lack of transparency in billing and plan changes
  • 🔍Unreliable network coverage and data speeds
  • 🔍Poor communication with customers
  • 🔍Overpriced plans and hidden fees
See all reviews

What's New in Virgin Plus My Account

11.8.2

August 12, 2026

We've fixed bugs and made improvements to make your experience better.

User reviews

Most RecentHighest RatedLowest Rated

Incapable

Peut pas recevoir dans mes email mon mot passe vous envoyer sure un ancien email
PolikkiPolikki

They steal your money

Check every monthly bills - otherwise you will regret it.
Saw YoonSaw Yoon

The worst cammp

Do not buy from here overpriced SIM card please protect your wallet and stay away from this company they are selling heavily overpriced SIM card and taking advantage of customers with hidden charges they are scammers
LebbawulaLebbawula

Ma facture, papier n’existe plus

Facture papier demandé le multiple, foi compagnie pas très fort
? ,,,???,? ,,,???,

Hard to contact

Is extremely difficult to get a hold of a person to talk to from customer support regarding your bill and chargers that should not be there. It is very frustrating.
Superbad3167Superbad3167
See 870 more reviews

Developer apps

My Benefits
My Benefits

by Virgin Plus

🎬 Entertainment

(40)

Free
Virgin Plus TV
Virgin Plus TV

Virgin Plus

🎬 Entertainment

(6K)

With Ads
See developer apps

User experience

🐞

Reported Bugs

4 issues

App crashes and freezes frequently

Bug

Inconsistent language settings

Bug

Billing and payment issues

Bug

Inaccurate data usage tracking

Bug
✨

Requested Features

4 requests

Add dark mode option

Feature

Improve app performance and responsiveness

Feature

Provide more detailed usage and billing information

Feature

Enhance customer support and communication channels

Feature

FAQ

What can I do with the Virgin Plus My Account app?

The app allows you to manage your Virgin Plus account 24/7. You can pay your bill, check your wireless and internet usage, change your monthly plan, add or remove add-ons like travel passes, and view your plan details. It also provides access to support resources.

Is the Virgin Plus My Account app free to use?

Yes, the app is free to download and use. Virgin Plus also states that they will not charge you data when you use the app on 3G/4G/LTE networks, making it free to access your account information.

Who is eligible to use the My Account app?

The My Account app is exclusively available to monthly Virgin Plus members. Prepaid customers will need to manage their accounts through the virginplus.ca/prepaidlogin website.

How can I get help if I have issues with the app?

For app support or troubleshooting, you can contact Virgin Plus directly via email at VPAppSupport@VirginPlus.ca. They also provide information on app permissions and privacy on their website.

Can I manage my travel usage and add travel passes through the app?

Yes, the app makes it easy to manage your travel usage. You can view your roaming data and add or remove add-ons, including Travel Passes for when you are abroad.