Truly sucks… needs updating…
Crashes too many times, and doesn’t display the right amount, as if, it wants me to be late on my payments. Also, keeps making me sign an agreement privacy policy every here and there, it’s really annoying.
Payment
Virgin has increased my monthly charges which was fixed and promised. Also advised not going to change. And this month they have increased without my consent. Very disappointing, unhappy and I’ll find a different service provider and close this account. I’ve been cheated a couple of times and I think it’s time to change. Will not recommend Virgin plus for anyone
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Phone set up
App not very helpful in setting up a new voicemail
Very confusing
Very confusing
Roam Sweet? Roam
Turned my phone to airplane mode and purchased an eSIM. Virgin still charged $16 for Roam Sweet Roam. As much as my two week eSIM cost.
Abysmal service
This service provider has charged us for a phone and service plan that was returned over a year ago and has made no effort to rectify the situation in spite of continued efforts to rectify this situation. Abhorrent level of service.
