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Virgin Plus My Account

Virgin Plus My Account

Virgin Plus

3.7K ratings
1024 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
November 18, 2014
Updated
October 30, 2026

Features

Developer

Virgin Plus
✨Promote your app ✨
Virgin Plus My Account screenshot #1 for iPhone
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Virgin Plus My Account screenshot #6 for iPhone
Virgin Plus My Account screenshot #7 for iPhone
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About

Manage your mobile account 24/7 with this app. Pay bills, check usage, change plans, and add services like travel passes. It's designed for monthly members and offers support within the app.

✓Pay and view bills
✓Check usage
✓Change monthly plans
✓Manage travel passes
✓Add/remove add-ons
✓View plan details
Show original description

What users say about Virgin Plus My Account

Reviews of Virgin Plus My Account are mostly negative: the Utilities app is rated 4.5/5 from 3.7K App Store ratings. What users like most: excellent customer service, fast and easy to use app. Top complaints: difficult to navigate and find information, lack of transparency in billing and plan changes. Summarized from real user reviews.

Positive things

  • 🙌Excellent customer service
  • 💨Fast and easy to use app
  • 👍Reliable and consistent service
  • 🤝Positive user experience

Negative things

  • 🔍Difficult to navigate and find information
  • 🔍Lack of transparency in billing and plan changes
  • 🔍Unreliable network coverage and data speeds
  • 🔍Poor communication with customers
  • 🔍Overpriced plans and hidden fees
See all reviews
+1

What's New in Virgin Plus My Account

11.10.0

October 30, 2026

We’ve fixed bugs and made improvements to make your experience better.

User reviews

Most RecentHighest RatedLowest Rated

poor phone handler

i hate talking to computers!!!!
Ggwitchin

Most annoying company ever. Warning me over $50 being late 5 times in one day over the txt/email

Same as title. Hate them. Lies about coverage.
GGibletoid

Painful login experience

The password field doesn’t even support copy and paste apparently, maybe an issue with iOS 27? Makes it a bit unuseable if you have a strong password
Ttom_mclellan

Costly

Services costs are too high, continuing to climb.
DDaver508246

Cannot use Apple Pay

I can’t pay with the Apple Pay. It makes me delay payment
I think It’s working before. How can I use the Apple Pay?
IIdonotneedanynickname.
See 1019 more reviews

Developer apps

My Benefits
My Benefits

by Virgin Plus

🎬 Entertainment

(40)

Free
Virgin Plus TV
Virgin Plus TV

Virgin Plus

🎬 Entertainment

(6K)

With Ads
See developer apps

User experience

🐞

Reported Bugs

4 issues

App crashes and freezes frequently

Bug

Inconsistent language settings

Bug

Billing and payment issues

Bug

Inaccurate data usage tracking

Bug
✨

Requested Features

4 requests

Add dark mode option

Feature

Improve app performance and responsiveness

Feature

Provide more detailed usage and billing information

Feature

Enhance customer support and communication channels

Feature

FAQ

Does Virgin Plus My Account have ads?

No, the Virgin Plus My Account app does not contain advertisements.

What is the rating for Virgin Plus My Account?

Virgin Plus My Account has a strong rating of 4.5 stars based on 3,671 user ratings.

Is Virgin Plus My Account free to download?

Yes, Virgin Plus My Account is available for free download on supported devices.

What devices support Virgin Plus My Account?

The Virgin Plus My Account app is available for both iPhone and iPad devices.

How often is Virgin Plus My Account updated?

The latest version of Virgin Plus My Account is 11.10.0, last updated on October 30, 2026, indicating regular updates.

What are the main user complaints about Virgin Plus My Account?

User reviews indicate some users find the app difficult to navigate and lack transparency in billing and plan changes, despite positive feedback on customer service and ease of use.

Can I manage my prepaid account with Virgin Plus My Account?

No, the Virgin Plus My Account app is exclusively for monthly members. Prepaid account management is available at virginplus.ca/prepaidlogin.

What is the age rating for Virgin Plus My Account?

Virgin Plus My Account has an age rating of 4+, making it suitable for a wide range of users.