Terrible phone company
I wouldn’t recommend these guys to my worst enemy. Terrible customer service, awful phone plan. I’m switching asap.
Review
I opened this to see what my current plan entailed in terms of service and monthly charges …I have wasted my time …i presume this is opaque because you have become non competitive and I intend to remedy things in the near future.
Bad
No techical services
Predatory practices
You add extra data one month, then they don’t tell you that you have to remove it, or you just keep paying for extra data you aren’t using, then when you go to remove it, they expect you to pay for another month of it before they remove it. Deceptive garbage.
Worst App and Phone support ever!
I’ve been attempting to get an agent on the phone for over an hour and a half with no success. The AI agent attempts to help with its limited capabilities and when I request to speak with someone, I’m rerouted to a Que where you can schedule a callback. The time is 2:30pm, the call centre doesn’t close till 9, but yet there is no availability to speak to anyone till tomorrow.
The worst part is after two failed attempts to schedule a call back, the system automatically hangs up and says to try again later. And the duration of the process lasts roughly 7 to ten minutes. I’ve endured this process at least 6 times today.
If I could rate them even lower I would happily do so.
The worst part is after two failed attempts to schedule a call back, the system automatically hangs up and says to try again later. And the duration of the process lasts roughly 7 to ten minutes. I’ve endured this process at least 6 times today.
If I could rate them even lower I would happily do so.
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