Excellent…BUT!!
I hate that I have to put in my visa every month on the App. Why won’t it save to the account?
Wouldn’t recommend
Attempting to view certain information takes you to different cites and makes it very difficult to actually view it. If you need to contact a representative, you have to “request” a call. They do not offer any alternatives besides an AI. Tried out the pay per use data plan. They don’t list the price for the data anywhere. Turns out it’s an additional $20 just for 1GB (on top of the static $40/month)
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Love it!
It’s easy to navigate and make changes to things on our account… We have four phones in our family and it’s easy to navigate between devices. It also allows you to see clearly what you’re planning includes, what you are being built for and there’s always easy access to information. In addition, I’ve always been able to get help through the live chat, which is super easy when you don’t feel like talking on the phone.
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Increase bill monthly
My experience with them is so bad. They increase bill monthly. When I talked with customer service that I was not informed about the increment, they just said sorry every time instead of informing. Now I am switching my sim card to new one.
Alright, let’s be real…
I LOVE that you have an app, unlike the cheap competitor who’s name starts with a K, and who’s parent company starts with a T.
But…that’s where it ends. Prices continuously going up as you fake data costing more money, Canada continuing to be bullied by their oligopolies…there’s nothing good in Canadian cellular outside of Freedom Mobile anymore.
But…that’s where it ends. Prices continuously going up as you fake data costing more money, Canada continuing to be bullied by their oligopolies…there’s nothing good in Canadian cellular outside of Freedom Mobile anymore.
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Reaching help
I want to speak to a person and no one is calling back.
Do not understand why m data usage exceeded its limits
Do not understand why m data usage exceeded its limits
Paying my bill
I’d like my text message reminder to pay my bill to have stored my card number
Compagnie trompeuse
Leur Internet est même pas 5g c’est de la fausse représentation, ça tourne ça tourne ça tourne
Terrible prices
Terrible terrible prices and ALWAYS upping my bill without my knowledge, screw you guys I’ll be switching soon! Does loyalty mean nothing to y’all?
Worst company ever
Worst customer service, total rip off company
Impossible to log in
I try to log in using and am told I’m inputting the wrong password. So, I change the password and try to log in again; told wrong password again.
I choose ‘forgot password’ get the link, change it, am told everything matches up, and then am told wrong password again.
I ordered an extremely expensive new phone last weekend and I am trying to track it, but can’t because the site keeps saying “Wrong Password, Try Again” even after I just changed it seconds earlier and am clearly inputting the correct Username and Password.
This is well beyond frustrating; to the point that I am considering cancelling after being a customer for almost ten years.
I choose ‘forgot password’ get the link, change it, am told everything matches up, and then am told wrong password again.
I ordered an extremely expensive new phone last weekend and I am trying to track it, but can’t because the site keeps saying “Wrong Password, Try Again” even after I just changed it seconds earlier and am clearly inputting the correct Username and Password.
This is well beyond frustrating; to the point that I am considering cancelling after being a customer for almost ten years.
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Mot de passe oublié
À chaque fois que je me connecte je doit toujours refaire un nouveau compte mot de passe. 3 a 4 fois je dois le changer et ce très plate
app
Works quite literally only 50% of the time, and nothing to do with the app but the service is horrible.
Disappointing
Worst service ever
Tres déçue du service client
J’ai reçu une mauvaise information et personne n’a pris en charge ma réclamation
Over over charging
Very disappointed with Virgin Plus. My experience has been extremely frustrating. I was told my monthly payment would be around $90, but I kept getting charged much higher amounts without a clear explanation. This month I was charged $327.67, and when I contacted support, I did not feel like my problem was taken seriously.
I have tried to explain my situation many times, but instead of helping me find a solution, I felt like I was only being told about payments and balances. I believe customers deserve clear information, honest billing, and better support.
I do not recommend Virgin Plus because of my experience. I hope they improve their customer service and become more transparent with their charges.
I have tried to explain my situation many times, but instead of helping me find a solution, I felt like I was only being told about payments and balances. I believe customers deserve clear information, honest billing, and better support.
I do not recommend Virgin Plus because of my experience. I hope they improve their customer service and become more transparent with their charges.
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Terrible services
Ridiculous services
Garbage
Too expensive
This stupid phone
😒
Very slow site
Your data base need to be improved change the payment method twice still nothing changes
