Paying by account
I most times forget my user name to sign in to my account to pay for my bill
I’m getting nowhere with my issue.
Ridiculously expensive.
not good
i will not recommend it
Service
My service has been absolutely terrible for around 5 or 6 months. I’ve upgraded and absolutely everything and added a watch. Calls dropped all the time or can’t make them. Texting is the same thing. Multiple phone calls and gone into a Virgin store and nothing changes EVER. Only time my services have worked properly was when I went to USA and paid extra for that. There’s been no compensation whatsoever. Extremely dissatisfied
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Login
I have the app to this and every month I need to re login. What’s the point of having the app if I have to re login every time I want to pay a bill & every time I login in it tells me my password is wrong when it’s not. It’s making me want to switch wifi companies because it’s inconvenient when it doesn’t need to be.
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Doesn’t work
All doesn’t work when trying to start it. Useless.
Service
I love Virgin! I love the benefits app, even though I have not won anything yet. Bill is expensive but that’s because I have 2 new phones.
Won’t load, full of bugs
The app never loads the only way I get it to work is by reinstalling and it works the first time maybe once more and then it just does not load
Paiement automatique
J’ai une confirmation mais cela ne fonctionne pas
Bad ux
Hard to find the options like manage account, other queries and cx service takes whole day
Love it
All good
Terrible company
For years they do the constant increase in your bill without offering any better services. The last price jump has been too much and I will be switching providers ASAP
Review
Sketchy service in my area.
Account
Cannot add my husband to the app
Can not even get an email to reset my password
Not happy with the service
Can not even get an email to reset my password
Not happy with the service
Helpful if the app would actually open
Nice when the app doesn’t take 32 minutes to open
Shocked
What an amazing company. I’ve never had unlimited internet high speed 5g plus cable for 89$ a month. I’m never going to anyone else, Been with them for ~5 years, and never once had a complaint go unnoticed. 10/10
Appericiate
Lots of flexibility
Long distance bill was not mine and virgin credited me the amount
Grateful for good costumer service….and I added on to the plan for my little brother at the same time
Payment info glitch
Your app bugs when we try to enter a new payment method for a new card. You have to press on “X” to confirm the card
Wtf is that haha took me days to try to figure it out and you clowns charged me interest haha
Wtf is that haha took me days to try to figure it out and you clowns charged me interest haha
App does not work
Most useless phone company I have ever had the displeasure of having to deal with. The app works maybe 30% of the time and even when it does it fails to process payments.
