Truly sucks… needs updating…
Crashes too many times, and doesn’t display the right amount, as if, it wants me to be late on my payments. Also, keeps making me sign an agreement privacy policy every here and there, it’s really annoying.
Payment
Virgin has increased my monthly charges which was fixed and promised. Also advised not going to change. And this month they have increased without my consent. Very disappointing, unhappy and I’ll find a different service provider and close this account. I’ve been cheated a couple of times and I think it’s time to change. Will not recommend Virgin plus for anyone
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Phone set up
App not very helpful in setting up a new voicemail
Very confusing
Very confusing
Roam Sweet? Roam
Turned my phone to airplane mode and purchased an eSIM. Virgin still charged $16 for Roam Sweet Roam. As much as my two week eSIM cost.
Abysmal service
This service provider has charged us for a phone and service plan that was returned over a year ago and has made no effort to rectify the situation in spite of continued efforts to rectify this situation. Abhorrent level of service.
Aussi pratique et efficace
Paiements en ligne un clic et accessible sans problème.
Virgin
What a confusing website
Terrible
Votre nouveau système IA est vraiment terrible. Plus personne ne répond à nos questions, nos inquiétudes. Après mon expérience horrible d’aujourd’hui, moi qui suis cliente de longue date chez vous, et qui suis sur le point de dépenser beaucoup d’argent pour m’acheter un nouvel appareil, suis également en train de magasiner pour changer tous mes services de compagnie. C’est déplorable de ne pas être en mesure de répondre adéquatement à sa clientèle fidèle dans un délai raisonnable. C’est honteux.
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Add sudden price increases/end of promo pricing to auto notifications
Virgin can text notifications on almost everything under the sun regarding a client’s account: exciting benefits, payment due dates etc… everything apart from one beyond critical thing: sudden price increases and/or end of promotional pricing.
My bill suddenly increased from $50 to roughly $80 over the winter, a 60% price increase. I was not notified until I received the bill I was expected to pay which included the 60% increase that I was not notified about nor had I agreed to. I would not have fallen behind on my payments were the original rate I agreed to been honoured.
I have been with Virgin for at least 8 years, I expect better customer service overall than this. The inability to provide a simple notification when a price increase will occur reflects not only poor customer service, it is downright exploitative.
My bill suddenly increased from $50 to roughly $80 over the winter, a 60% price increase. I was not notified until I received the bill I was expected to pay which included the 60% increase that I was not notified about nor had I agreed to. I would not have fallen behind on my payments were the original rate I agreed to been honoured.
I have been with Virgin for at least 8 years, I expect better customer service overall than this. The inability to provide a simple notification when a price increase will occur reflects not only poor customer service, it is downright exploitative.
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Ridiculously overpriced
Charged $30 in addition to my regular bill for briefly turning on my roaming data while on vacation. Shysters
Constant rising bill
My bill is up $20 a month creeping a few dollars every now and then with no changes or improvements or explanations. Zero transparency on cost. No changes
My account
Hello virgin, I am being charged more that I use my data. Can you look into my account if everything is right with my current bill?
I don’t use such amount of data
Thank you
I don’t use such amount of data
Thank you
Avoid
Avoid Virgin mobile. I’ve been wrongly charged with bills over 300 twice. They also took over 300 from my account
Paying Bill
The card in the app does not save, makes it very inconvenient to pay the bill when you don’t have your card on hand.
Greedy company,
I regret switching to Virgin media , thought East link was reaping me off but these guys are awful. I paid my bill manually before due date cuz I had other payments coming and didn’t want to miss the phone bill, the app showed I paid my bills but then on the due date I got billed $30 for NSF . How do I charge me $30 for NSF when I’ve paid my bill. I called nd they said there was nothing they could do. Looking to switch again soon.
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Auto payment did NOT work
The pre-authorized payment was setup and confirmed by virgin but when the bill came due , the payment was not made, not sure why?? I did not punch 611 on my phone as the message suggested. I added my credit card and made a one time payment. It seemed like the only way to get the bill paid, not sure next monthly bill will be handled automatically??
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They charged me $943 in one month
This is crazy, the customer service said I have long distance plan with my plan but they charged more than $500 on long distance and added other charges . This is insane. I’m quitting virgin plus
Too expensive, They are ripping off Canadians
Customer support can not help you if the answer is not predetermined off of a set script
Logging out of Account
After awhile you get logged out and it makes it harder to pay your bill when they don’t accept your like “auto fill” info. I have adhd and changing my password (& you making it difficult to change the password) makes it so I struggle to pay my bill on time with how much I give up during these processes.. I pay late fees a lot and I’d love it to stop
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I’ve been at this for hours
Everything from customer service to the app itself is a complete and utter waste of time. I can’t even cancel then I’ve been trying for days.
