Horrible
The worst app I have ever used. Get your pin wrong once and wait 30 minutes to try again. What makes you think waiting is going to be any better??? Hard to find information about your account. Absolutely HATE this app.
Lazy programmers
It is just an app that directs you to the login page and shows you exactly the website!
bad
boy, you can really tell this is a poorly ported website from 2018.
Just a website wrapper
An embarrassing excuse of an app - it’s not an app, but a website wrapper that 1) requires a re-authentication EVERY new session 2) doesn’t have FaceID support 3) if you want you view your bill, the app kicks you out to Safari and you have to re-login again.
Terrible
Absolutely terrible app. Outdated, buggy, and no updates. Don’t bother making an app if you’re not going to update it
Worst company with the worst service.
I’ve been a loyal customer for almost a decade and the service has taken a complete dive. They don’t honour their deals, don’t call back when they say they will after inconveniencing your entire work day and don’t give a lick about their customers. I’m switching providers asap. It was never good service but now it’s just irredeemable. If I could give a negative rating I would. It’s minus 5 stars. It’s basically a scam.
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Horrible Frustrating App
Come on Freedom FIx THIS APP! The app requires multiple sign-ins simply to see the bill. Even then, one can’t open it in HTml just download in psf that my iPhone reader won’t read (and says the file is corrupted)..there is no need why simply seeing one’s bill on an iPhone should be so difficult/impossible.
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Out of touch UX – The worst login experience
Freedom Mobile, please fire the person who designed the UX login authentication for this app. They have made the sign-in process so hard for users. Why do I need to log in over and over again? Why do I have to enter my phone number twice just to get in? To make matters worse, the One-Time Password (OTP) sometimes takes up to 5 minutes to arrive. This app is completely out of touch with modern design and basic user convenience. Fix your authentication flow.
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App created by imbeciles
Just try to download your invoice . It is hidden behind 100 clicks. And once you click to download, you get a txt file with 0 info. Morons!
So bad
App turns on a bitcoin miner when launched and causes the pages to never load
The worst app ever
This is probably the most frustrating, glitchy, slow app I’ve ever had to use. I pray that Freedom upgrades it and makes it more user effective in the near future, because it affects my entire freedom shopping experience.
Horrible “app”
The app isn’t even an app, it’s just their website which means every time you open it you have to login, not to mention opening any external links or documents in app always requires a restart afterwards because there’s no way to close them which means you have to restart and login again and again and again.
Freedom, I appreciate your service and price but would it kill you to spend a bit of money hiring someone to make a decent app for your users?
Freedom, I appreciate your service and price but would it kill you to spend a bit of money hiring someone to make a decent app for your users?
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So bad that makes me change carrier
This app is so bad! I like Freedom as a phone carrier, but this app alone makes not with it to stay with the company.
It feels like freedom intentionally makes it hard to use so that users don’t check their usage and the new promotions frequently!
It feels like freedom intentionally makes it hard to use so that users don’t check their usage and the new promotions frequently!
Ridiculous security steps
This app has one if not the worst experience to login to account to check your data usage even financial institutions they don’t have this type of security which is inefficient
Don’t go to this company
NO customer service. No service that you pay for. Just called twice and they hung up on me both times. Going back to a carrier that actually provides service!
Not even does the bare minimum
A pointless app, love freedom but this thing sucks. Just go on the actual site. There is no need for this app when half of its tabs take you straight to the website. Super counter-intuitive.
Really Freedom
The application is simple, but it does the job and it’s working. But I wanna give five stars for the whole Freedom team and customer service. I switched to Freedom recently and I’m very happy sure it’s not always perfect but I’d like to support companies. Freedom plans are amazing because they can cover up 120 countries around the world. Yay
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Login issues
Garbage app that can’t remember your login information. Every time I want to check my data usage I have to login again through their cumbersome email pin then login code process. I should not have to login every time I open the app.
Very disappointing experience
I really wanted to try this and was excited to leave the big-3, but Freedom has a long way to go to be usable.
Their customer service is really bad, the app is barely usable, the coverage and connectivity is bad, the setup process (e.g. porting the phone number) is riddled with bugs and impossible to complete successfully.
Canada needs competition in this space, but Freedom unfortunately is not good, at least not yet.
Their customer service is really bad, the app is barely usable, the coverage and connectivity is bad, the setup process (e.g. porting the phone number) is riddled with bugs and impossible to complete successfully.
Canada needs competition in this space, but Freedom unfortunately is not good, at least not yet.
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Pure Rump
Can’t save login
