Disappointing
Response from developer
We appreciate you taking the time to share your app experience and feedback. Have you heard about our new product, Rogers Xfinity Self Protection? You can learn more about the product at https://www.rogers.com/home-security and make a switch. However, please contact tech support so we can troubleshoot your concerns. ^ms
LOG IN ISSUES
Response from developer
Hi! Are you still getting that error when trying to access the app? If you still are, I recommend as a first step to uninstall/reinstall the app as well as making sure that your phone's iOS is up to date. If it's still not working, then the next step would be to speak with our Technical Support team via rogers.com/contact so we can further troubleshoot the app. ^ BE
Needs upgrading
Response from developer
Good day, thank you so much for taking the time to leave a review. We appreciate the feedback. Have you performed any troubleshooting steps since noticing the issue? We'd like to help. ^mg
Can’t sign in
Response from developer
Oh no! That's not a great experience. :( Can you please try closing any apps that may be running in the background? Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, try logging in again. Hopefully, this helps! :) ^yc
Worst App
Response from developer
Sorry to hear this, that must be frustrating. :( It should really only sign you out if there's been a recent update to the app, or if it's been some time since you've logged in. Try closing out any apps in the background to see if that helps. Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, keep an eye on it to see if the issue persists. ^yc
