Do better Ivy 😡
I used to like Ivy, but now I hate them. Twice in two weeks their chargers are inoperable, once in south River, once in Sault Ste. Marie.
Why do I need a plastic fob?
Why can’t I just use my phone? It has NFC. An Apple Wallet NFC Ivy card would be so much better than old fashioned key tags. I detest carrying a cards. So wasteful.
Could be so much better.
Missing basic features . Cannot define favourite stations for those of us who use your charges on the same route repeatedly. Search function does not keep its place (after selecting a charging station and returning to the search function, you are required to search again to see the station you just selected). You could do so much better given you have a captive audience on the 401.
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Brutal!
Not even sure where to start. Got the app, made an account, tried over and over to charge my car, but not charging. It charge me every time I tried, and some were returned, but ended up with a $200 bill and no charge. Called customer service and went in circles with Leah, the AI assistant for 30 mins while I froze beside the charging unit in -10. When I tried to connect to a real person they were all busy with other annoyed customers I’m sure, and instead of putting me on hold it let me go! Called back 5 times with no success. Good thing Leah isn’t real but she did have ability to know I was losing my mind and said someone would call back in to two business days. Not only did this turn me off of ever using ivy again, I may never buy an electric vehicle. Rant over. Suck it, IVY!!
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Most unreliable charging company
Leader in broken chargers. And no easy way to report them to the company.
