Hydro One Mobile vs Ivy Charging Network

We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.

Ivy Charging Network operates one of Ontario’s largest public EV charging networks, with 270+ fast and destination charging points across the province since 2019. Wholly owned by Hydro One, Ivy delivers simple, reliable charging solutions that connect communities and span high-speed corridors (including ONroute locations) and major urban hubs, supporting electrified journeys and the clean energy transition. Key features: - Find Ivy charging stations using the map and search - Start and stop charging - View view real-time status and pricing - Check charging progress and view your charging history - Add multiple credit cards and RFID cards