Hydro One Mobile vs Toronto Hydro
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hydro One Mobile
Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.
- View bills and account balance
- Sign up for paperless billing
- Sign up for SMS notifications
- View usage details
- Real-time power outage map
- Outage restoration estimates
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We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.
Toronto Hydro
Access outage maps, report issues, and manage your account. View details on current and planned outages, construction projects, and access bills and notifications.
- View outage details
- Report outages
- Access account information
- View bills
- Sign up for notifications
- Report problems
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The Toronto Hydro mobile app provides access to outage and construction maps, your online account, and other online tools and services. Download the app to: • View details on current outages • Report an outage in your area • Find information on planned outages and construction projects in your area • Access your account to view your Toronto Hydro bills, sign up for outage notifications, register for eBills and more • Use tools and services, such as our report a problem feature and service request forms • Access our contact options Terms and conditions are available online at torontohydro.com/terms-conditions.
Screenshots
Verdict
Hydro One Mobile and Toronto Hydro are too close to call on the numbers: across 8 compared parameters — price, review sentiment, update cadence and ads among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Hydro One Mobile ships an update every 7 months, Toronto Hydro every 10 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.
| Parameter | Hydro One Mobile | Toronto Hydro |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) — better | — |
| Positive reviews | 11.3% of reviews — better | 5.9% of reviews |
| Number of ratings | 4 — better | — |
| Update frequency | Every 7 months — better | Every 10 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 20 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Hydro One Incorporated | Toronto Hydro |
Customer experience
Hydro One Mobile
Toronto Hydro
Bugs and requests
Hydro One Mobile
Reported bugs
21 issues- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login
Show 16 moreShow fewer
- Stuck spinning after login
- App keeps notifying an update is available when none exists
- Fails to get data from Hydro One
- Reporting outages gives an error
- Map shows almost no outages
- Signs out every time you try to go back to the main menu
- Consistently have trouble logging in
- Poor connectivity
- Can never log in anymore, takes forever
- Impossible to log in
- App does not login, fails registration, password change
- Extremely slow when it does work
- Loading account, nothing shows up
- Login is glitchy
- Clicking done to go back logs you out
- Auto logs the user out when clicking 'done' after viewing the current bill in PDF format
Requested features
15 requests- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays
Show 10 moreShow fewer
- Add real-time updates
- Add billing support integration
- Add personal usage information
- Add outage alerts/notifications
- Add usage details
- Allow users to remain signed in
- Allow viewing usage & bills without re-entering info
- Add option to print bill
- Add face recognition or thumb print login
- Fix auto-logout when viewing PDF
Toronto Hydro
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Hydro One Mobile
No in-app purchases
Toronto Hydro
No in-app purchases
Questions
Is Hydro One Mobile free?
Is Toronto Hydro free?
Do Hydro One Mobile or Toronto Hydro have ads?
Which is updated more often, Hydro One Mobile or Toronto Hydro?
Other comparisons
