Needs improvement.
Needs to refresh information more frequently during weather events when customers rely on “up to the minute” storm status. Difficult to navigate on outage map. Does not respond to commands when needed.
App not working
Can open the app but can’t navigate the interactive map
Utter garbage
I don't know why I expected something from a government agency to work but I thought it might, but I was wrong. Can't move the map, can't zoom the map, i've been out of power for 2 hours now but we are showing as having power, can't report the outage with my phone number and address! Only these clowns would need to verify a customer is out of power, good thing these pricks give themselves millions in bonuses for losing money on every KW they sell
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Has features that don’t work!
On iOS Iphone Cannot download bills, when pressing download,
It just appears on the screen. And when pressing print nothing happens. But you want your bills paid?
What a joke
It just appears on the screen. And when pressing print nothing happens. But you want your bills paid?
What a joke
Useless
App is basically a redirect to their website. Like stepping back in time.
Why do we have to log in? I just want to see power outages
Exactly as the title says. Why do we have to log in? I just want to see power outages without having to go onto an internet browser when I don’t have internet due to power outages
App works well
The app is fine. Most reviews criticize the data which can sometimes be off or lacking (eg cause of outage) but that’s a different issue. Resolutions times are dodgy but that’s reality: they can only make estimates.
trash company
trash company
Very slow on IPad
I like the app, especially the hourly usage and alerts. But logging in is so slow on my iPad that I have to try several times because I get errors.
Hydro One, invest in technology
Unusable. Essentially the mobile website but in an app. Hydro One should seriously invest in a proper app that focuses on usage and billing.
Poor app
App seems to try using a web page and gets broken on every step in a way. Most recently - “view bill” function stopped working. In other instances In-app messages “ unsupported browser” pop up - should not be the case with a real app professionally developed. Unlike a real app, it does not support face recognition forcing to type a password every time. There is a need to invest in this app. Currently its pretty much useless(((
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Browser unsupported???
I have no idea why I now get a notice that my browser is no longer supported, when I am using the app. Now I can no longer view my invoice or any past invoices. An update to rectify this rubbish would be nice.
Not even an app
This app is a total joke. You can barely call it an app, it’s just a frontend for their website. And apparently, since a few months ago, the “browser” this app is using is no longer supported by THEIR OWN WEBSITE. Come on folks!
Shady
Shady.
Incorrect Naming
I realize this isn’t impactful to the province of Ontario, but the Gulf of Mexico is named incorrectly.
Very Useful App
Does everything it needs to do in the event of a power outage. Using the map, you can quickly determine the extent of the outage and timelines for restoration. The info refreshes in a timely manner.
You can also report an outage and you can set up text notifications to keep you informed.
You can also report an outage and you can set up text notifications to keep you informed.
Terrible app.
Can’t even login with my info. Never seems to work properly! They need a revamp of the app!
Very annoying
Useless app. It basically gets you to the browser
Useless waste of time
Single most useless app I have encountered. FRUSTRATING!
Runs you in circles. Prompts you to register AGAIN!
Doesn’t recognize my email or password.
Bumps you out when you try to reregister saying that you already have an account under this account. WHAT?
SERIOUSLY HYDRO ONE GET YOUR ACT TOGETHER.
Runs you in circles. Prompts you to register AGAIN!
Doesn’t recognize my email or password.
Bumps you out when you try to reregister saying that you already have an account under this account. WHAT?
SERIOUSLY HYDRO ONE GET YOUR ACT TOGETHER.
Glitchy and non-user friendly
Every time I login, I experience some sort of glitch. Like right now, I can’t view my energy usage with out the app trying to log me out. Its sub-browser functionality is archaic, and the navigation around the app is diabolically bad. For a multi-billion dollar corporation, the execs should feel ashamed of releasing an app this poorly designed. What a disaster. Please hire a legit company to completely redesign this joke of an app. PLEASE
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