Hydro One Mobile vs MyBell
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hydro One Mobile
Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.
- View bills and account balance
- Sign up for paperless billing
- Sign up for SMS notifications
- View usage details
- Real-time power outage map
- Outage restoration estimates
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We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.
MyBell
Manage all your Bell services conveniently from your mobile device. View usage, pay bills, change plans, upgrade devices, and get support. It offers self-serve tools for installations and troubleshooting.
- View usage and bills
- Manage rate plans and add-ons
- Change TV programming
- Upgrade devices
- Self-serve installation guides
- Virtual repair tools
- Shop for Bell services
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The award-winning MyBell app lets you manage all of your Bell services any time, anywhere, from the moment you order them. • View your Mobility usage. • Change your TV programming. • Add a travel option. • Upgrade your device. • Manage your Mobility rate plan, add-ons, and data. • View and pay your bill, and set up pre-authorized payments. • Activate a Mobility line • Get instant access to Bell’s 5G network • Shop for all your Bell services • Change your Internet package and run a speed test. • Get support from anywhere in the app. Take advantage of advanced self-serve tools to do more while saving time: • Use our step-by-step guide to install your new Internet, TV or Home phone services yourself. • Manage your appointment with your Bell technician. • Use our Virtual Repair tool to detect and fix issues with your Internet, TV or Home phone services. Plus, take advantage of personalized offers and exciting contests exclusive to Bell customers. The MyBell app is optimized for iOS 13.0 and above. For app support or troubleshooting, please contact us at: mybellappsupport@bell.ca
Screenshots
Verdict
The clearest difference is rating: MyBell at 4.5 against Hydro One Mobile's 3.0. MyBell also leads on update cadence (weekly vs every 7 months) and ratings volume (6.4K vs 4). Hydro One Mobile's advantage is iOS requirement (14.0 vs 18.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyBell holds the better App Store score, 4.5 against 3.0. That said, the two scores are not equally well evidenced: MyBell has 6.4K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 18% of MyBell's.
Hydro One Mobile ships an update every 7 months, MyBell weekly. The most recent releases landed on September 22, 2026 and September 27, 2026 respectively.
| Parameter | Hydro One Mobile | MyBell |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) | 4.5 (6.4K ratings) — better |
| Positive reviews | 11.3% of reviews | 18.0% of reviews — better |
| Number of ratings | 4 | 6.4K — better |
| Update frequency | Every 7 months | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 20 MB | 710 MB |
| Age rating | 4+ | 4+ |
| Developer | Hydro One Incorporated | Bell Canada |
Customer experience
Hydro One Mobile
MyBell
User reviews
Hydro One Mobile
From 4 App Store ratingsWhat we love
- 👍 Useful for outage updates
- 👍 Good for checking outage status
- 👍 Provides outage information quickly
- 👍 Timely outage information refresh
- 👍 Good for reporting outages
Room to improve
- 👎 App is a website redirect
- 👎 Requires login for basic info
- 👎 Slow on iPad login
- 👎 Unusable, essentially mobile website
- 👎 Broken on every step
MyBell
From 6.4K App Store ratingsWhat we love
- 🚀 Easy to use
- 💳 Convenient bill payment
- ⚡️ Fast and responsive
- 📊 Detailed usage tracking
Room to improve
- 🐛 Frequent crashes and bugs
- 🔍 Confusing navigation
- 💰 Expensive services
- 🕰️ Slow app performance
- 🔒 Security issues
Bugs and requests
Hydro One Mobile
Reported bugs
21 issues- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login
Show 16 moreShow fewer
- Stuck spinning after login
- App keeps notifying an update is available when none exists
- Fails to get data from Hydro One
- Reporting outages gives an error
- Map shows almost no outages
- Signs out every time you try to go back to the main menu
- Consistently have trouble logging in
- Poor connectivity
- Can never log in anymore, takes forever
- Impossible to log in
- App does not login, fails registration, password change
- Extremely slow when it does work
- Loading account, nothing shows up
- Login is glitchy
- Clicking done to go back logs you out
- Auto logs the user out when clicking 'done' after viewing the current bill in PDF format
Requested features
15 requests- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays
Show 10 moreShow fewer
- Add real-time updates
- Add billing support integration
- Add personal usage information
- Add outage alerts/notifications
- Add usage details
- Allow users to remain signed in
- Allow viewing usage & bills without re-entering info
- Add option to print bill
- Add face recognition or thumb print login
- Fix auto-logout when viewing PDF
MyBell
Reported bugs
4 issues- Login issues
- Inconsistent app behavior
- Inaccurate data reporting
- Compatibility problems with newer devices
Requested features
4 requests- Dark mode option
- Improved customer support
- Simplified billing and account management
- Enhanced data usage monitoring
In-app purchases
Hydro One Mobile
No in-app purchases
MyBell
No in-app purchases
