Comparison

My TELUS vs MyBell

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My TELUS

Manage your TELUS services, including bills, data, and TV packages, from your mobile device. Securely log in, pay bills, monitor usage, and access customer support 24/7.

Highlights
  • View and pay bills
  • Enable data limit notifications
  • Manage services
  • Facial/fingerprint login
  • 24/7 chatbot support
  • Monitor data usage
  • Manage TV channels
Features
Read full description

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.

About

MyBell

Manage all your Bell services conveniently from your mobile device. View usage, pay bills, change plans, upgrade devices, and get support. It offers self-serve tools for installations and troubleshooting.

Highlights
  • View usage and bills
  • Manage rate plans and add-ons
  • Change TV programming
  • Upgrade devices
  • Self-serve installation guides
  • Virtual repair tools
  • Shop for Bell services
Features
Read full description

The award-winning MyBell app lets you manage all of your Bell services any time, anywhere, from the moment you order them. • View your Mobility usage. • Change your TV programming. • Add a travel option. • Upgrade your device. • Manage your Mobility rate plan, add-ons, and data. • View and pay your bill, and set up pre-authorized payments. • Activate a Mobility line • Get instant access to Bell’s 5G network • Shop for all your Bell services • Change your Internet package and run a speed test. • Get support from anywhere in the app. Take advantage of advanced self-serve tools to do more while saving time: • Use our step-by-step guide to install your new Internet, TV or Home phone services yourself. • Manage your appointment with your Bell technician. • Use our Virtual Repair tool to detect and fix issues with your Internet, TV or Home phone services. Plus, take advantage of personalized offers and exciting contests exclusive to Bell customers. The MyBell app is optimized for iOS 13.0 and above. For app support or troubleshooting, please contact us at: mybellappsupport@bell.ca

Screenshots

My TELUS4 screens
MyBell4 screens

Verdict

The call

The clearest difference is rating: MyBell at 4.5 against My TELUS's 4.2. MyBell also leads on ratings volume (6.5K vs 381). My TELUS's advantage is iOS requirement (16.0 vs 18.0). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyBell holds the better App Store score, 4.5 against 4.2. That said, the two scores are not equally well evidenced: MyBell has 6.5K ratings behind it against 381, so its average is the more settled of the two. Written reviews split almost evenly too, at 19% and 18% positive.

UpkeepUpdate frequency

My TELUS ships an update every 2 weeks, MyBell weekly. The most recent releases landed on November 7, 2026 and November 9, 2026 respectively.

Scorecard3 real differences · 7 level
My TELUS versus MyBell: the parameters behind the verdict, then further details
ParameterMy TELUSMyBell
PriceFreeFree
Rating4.2 (381 ratings)4.5 (6.5K ratings) — better
Positive reviews18.9% of reviews — better18.3% of reviews
Number of ratings3816.5K — better
Update frequencyEvery 2 weeksWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad — better
Requires iOS16.0 — better18.0
Further details — not scored
Size274 MB717 MB
Age rating4+4+
DeveloperTELUS Communications Inc.Bell Canada

Customer experience

My TELUS

All ratings366 ratings
Positive80.6%
Neutral3.3%
Negative16.1%
Written reviews871 reviews
Positive18.9%
Neutral4.2%
Negative76.8%

MyBell

All ratings6,454 ratings
Positive87.1%
Neutral3.6%
Negative9.4%
Written reviews1,395 reviews
Positive18.3%
Neutral4.2%
Negative77.6%

User reviews

My TELUS

From 381 App Store ratings

What we love

  • 🚀 Good mgmt app
  • 👍 Nice technician
  • 👍 Telus service

Room to improve

  • 🐛 Never loads properly
  • 🐛 Advertising in notifications
  • 🐛 Glitchy app
  • 🐛 Strange app behavior
  • 🐛 Can't log in

MyBell

From 6.5K App Store ratings

What we love

  • 🚀 Easy to use
  • 💳 Convenient bill payment
  • ⚡️ Fast and responsive
  • 📊 Detailed usage tracking

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🔍 Confusing navigation
  • 💰 Expensive services
  • 🕰️ Slow app performance
  • 🔒 Security issues

Bugs and requests

My TELUS

Reported bugs

4 issues
  • Login issues
  • Billing information not loading
  • Optik TV features not working
  • Inconsistent language and location settings

Requested features

3 requests
  • Dark Mode
  • Improve TV management
  • Better data usage tracking

MyBell

Reported bugs

4 issues
  • Login issues
  • Inconsistent app behavior
  • Inaccurate data reporting
  • Compatibility problems with newer devices

Requested features

4 requests
  • Dark mode option
  • Improved customer support
  • Simplified billing and account management
  • Enhanced data usage monitoring

In-app purchases

None

My TELUS

No in-app purchases

None

MyBell

No in-app purchases

Questions

Is My TELUS free?
My TELUS is free to download, with no in-app purchases.
Is MyBell free?
MyBell is free to download, with no in-app purchases.
Which has better reviews, My TELUS or MyBell?
MyBell is rated higher. My TELUS averages 4.2 out of 5 from 381 ratings, while MyBell averages 4.5 from 6.5K ratings.
Do My TELUS or MyBell have ads?
Neither My TELUS nor MyBell shows ads.
Which is updated more often, My TELUS or MyBell?
My TELUS ships an update every 2 weeks, and MyBell weekly. Most recently, My TELUS was updated on November 7, 2026 and MyBell on November 9, 2026.

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