MyBell vs Hydro

The award-winning MyBell app lets you manage all of your Bell services any time, anywhere, from the moment you order them. • View your Mobility usage. • Change your TV programming. • Add a travel option. • Upgrade your device. • Manage your Mobility rate plan, add-ons, and data. • View and pay your bill, and set up pre-authorized payments. • Activate a Mobility line • Get instant access to Bell’s 5G network • Shop for all your Bell services • Change your Internet package and run a speed test. • Get support from anywhere in the app. Take advantage of advanced self-serve tools to do more while saving time: • Use our step-by-step guide to install your new Internet, TV or Home phone services yourself. • Manage your appointment with your Bell technician. • Use our Virtual Repair tool to detect and fix issues with your Internet, TV or Home phone services. Plus, take advantage of personalized offers and exciting contests exclusive to Bell customers. The MyBell app is optimized for iOS 13.0 and above. For app support or troubleshooting, please contact us at: mybellappsupport@bell.ca

With the Hydro-Québec app, follow track the status of an outage, access information about your account and track your electricity consumption. Power outages The tool to find out more about ongoing outages and planned service interruptions. • Track the service status for any addresses you want at any time. • Manage the tracking options for any addresses you want. • Add a label for the addresses you are tracking: daycare, school, condo, parents. • Activate notifications to receive information about the service status and to find out if there are any planned service interruptions at those addresses. • Report an outage easily. Your consumption Your consumption data presented in different ways to help you track, understand and manage your electricity consumption: • An overview of your hourly electricity consumption from the previous day • An overview of the current period and a forecast of the bill amount • Detailed analysis of your electricity consumption, including a breakdown by use • Comparison with households similar to yours Your account Quick access to sign up for services and manage your account. • See your account balance and next billing date. • See your billing and payment history. • Sign up for the Equalized Payments Plan to pay the same amount every month, winter and summer alike, and receive an alert when you use more electricity than anticipated. • Sign up for Pre-Authorized Debit and avoid late payments. • Turn on notifications to receive billing notices and payment due reminders. Determine your home’s profile and get customized recommendations so you can build your action plan and save. You can easily update your profile when necessary. Click on “More” to for even more! • Options for modifying your home’s profile or for selecting, modifying or adding an account in your Customer Space • App settings to turn on the notifications, modify the language and define your connection options, including Continuous connection • Quick links to the most commonly used online services • Information about how to contact us • Information about touring facilities that are open to the public • Hydro-Québec news