Does not work well on iPad
Very poor app for such a large company. Does not work properly on the latest iPadOS and has not even worked properly on iPad with the older iPadOS 26.
Payment method
Awesome
complexity of access
my impression is that we cannot, as 2 married adults both engaged in our finances, have one of us the ‘owner’ of each service and the other also authorized to access and also manage changes, print bills, yada yada. this results in endless guessing games, changing passwords and more wasted time.
When we finally get thru to your live agents or techs, 95% we get great pro help and patience. that’s excellent.
please make it easier for us to log in and manage normal stuff, not just the troubleshooting.
Carolyn Weiler. don’t publish my name !!!
you may use my nickname.
When we finally get thru to your live agents or techs, 95% we get great pro help and patience. that’s excellent.
please make it easier for us to log in and manage normal stuff, not just the troubleshooting.
Carolyn Weiler. don’t publish my name !!!
you may use my nickname.
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Easy to use
My Telus app is very easy to use. I’m not very computer literate but I easily navigated the changes that I wanted to make with my account.
Customer
Can not open
Customer service
Very efficient and address all my concern regarding my contract,
Efficient App
Updating Credit card info is a pain! Telus made it very easy. Thank you!
Mobile et internet
Vos deux services ne se parlent pas!
Awesome
The app is super useful, and user friendly.
I highly recommend Telus to everyone
I highly recommend Telus to everyone
Le login est impossible
C’est la pire compagnie de cellulaire surtout si vous voulez un service en français,préparez vous à attendre au téléphone.
Excellent
As always very good
International Roaming
Very is easy to find your roaming plans.
Staff
Little bit difficult to get setup if you’re switching from one account to another, but the app is straightforward and simple. The AI help is horrible but the actual agents are very helpful. Wish places would stop attempting the AI help, it’s absolutely pointless.
Worst service ever
I am using this app and they say they will contact me within 1-2 hours. I’ve had four attempts and still
no answer. It’s been three days. Very frustrating. Do not recommend the app nor the company
no answer. It’s been three days. Very frustrating. Do not recommend the app nor the company
Doesn’t work at all! Keeps telling me, Account not linked
It’s been one month, the app keeps telling me my account isn’t linked. I try to link my account and it tells me I already have an account. Useless app, it does nothing but waste my time. I contacted Telus support over the phone and they have no idea what I’m talking about and are unable to fix it.
Internet
Connection drops. Impacts TV and phone
A good service
Expensive but fair
Thanks
Great service and complete
Horrible App
Horrible App and it’s slow to load for a company like Telus and I am not getting any verification code. I don’t mind paying more for service however it’s unacceptable that your app is not functioning as it should and your support team is unable to resolve my problem. On the phone with tech for the last two hours problem remains unresolved. Once I move and my contract ends I am moving my business to Starlink and other providers.
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Reception at home
AWFUL - calls are continually dropping - Telus has no solution but continues to bill as if service is O K
