Awful awful app
Cannot login, keeps asking for login info and can’t get past this page. Have deleted and reloaded this app multiple times and it just doesn’t work.
Excellent
Always good
Changed login without notifying anyone
I swear. Telus hire idiots. I’ve had my account for 10+ years using name+telus@gmail. The old method to improve account security. Recently Telus decided to not support this. I can’t login to my account, can’t change my email because they can’t sent verification code. Essentially locking me out. Customer service suggested I create a new account and relink using my account number. Uh yah. Good time to just cancel my service since cell dead spots are everywhere anyway. What a waste of money sending me to customer loyalty department after jacking up the price after 2yrs and forcing your loyal customers to jump through hoops to get a deal.
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Don’t like the ai assistant
Needs easier location of the customer help line
Useless waste of time.
App redirects to Telus web which recommends the app = an endless loop.
J’aime
Toujours avec vous
Lost Signal
Constantly loaded signal and drop calls
Très satisfait du service
Très satisfait du service
Great Customer Service July 12 2026 15:27 by Mario Assistance with Bill! Thanks!
Mario Customer Service was Great very short time on the phone! Problem Resolved!!
Terrible
1st, have you ever heard of Whitelisting? This app should NEVER count towards data usage. It’s insane that checking my data costs data.
Next, every - single - feature in this app is slow, clunky, poorly laid out, redundant, and/or hidden behind some arbitrary layer of nonsense. Try having two lines on the same account and go check your data. Why ask which subscriber I want to see if you’re just going to ignore my selection and make me chose again from a different menu? Idiotic.
Data, minutes, international LD calling should all be on the front page. I don’t need fancy graphics, or ads, or scripts… just a simple front page dashboard. Everything else should a MAX of 2 clicks away: which line, which feature.
And at 5G speeds there’s no excuse for having to wait minutes for logins or page loads on such a simple app.
Utterly terrible app for a mobile communication company.
Next, every - single - feature in this app is slow, clunky, poorly laid out, redundant, and/or hidden behind some arbitrary layer of nonsense. Try having two lines on the same account and go check your data. Why ask which subscriber I want to see if you’re just going to ignore my selection and make me chose again from a different menu? Idiotic.
Data, minutes, international LD calling should all be on the front page. I don’t need fancy graphics, or ads, or scripts… just a simple front page dashboard. Everything else should a MAX of 2 clicks away: which line, which feature.
And at 5G speeds there’s no excuse for having to wait minutes for logins or page loads on such a simple app.
Utterly terrible app for a mobile communication company.
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When I call Telus
The AI who answers sucks, the talking, the speed, the understanding sucks, really sucks.
I have an accent both in French and English and your AI call receptionist doesn’t understand anything I say. And of course it doesn’t give me the choice of answering by pressing numbers. So, it’s nothing by total frustration!!!
What am I supposed to do when I have a concern and call you?
I have an accent both in French and English and your AI call receptionist doesn’t understand anything I say. And of course it doesn’t give me the choice of answering by pressing numbers. So, it’s nothing by total frustration!!!
What am I supposed to do when I have a concern and call you?
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Telus
Awesome service!!
Another app that requires a new phone purchase
APP is COMPLETELY USELESS if your phone won’t recognize the latest update. Just another money grab.
Look closely
It would be nice if the cheapest and best option was the one that was presented first.
awesome
awesome
Worst service overall
Even when they cannot honor the contract because they cannot provide you the service they will force you to keep the service and if not charge you a hefty cancellation fee. Save your selves a headache and do your research before getting this company for Internet.
Wifi
Why do I keep lagging I shouldn’t be ??
Nice and easy
Great functionality easy paying bills
Tacky and shoddy.
The application will SPAM your notifications with solicitations for Telus services. How rude and unwelcome! I have removed this app and banned it from all devices due to this behaviour.
Do we really need to have the, "the My Telus App is the best way to manage your services..." emblazoned everywhere in the UI? *We are using that tool at the time! Additionally, when I try to manage my plan, it fails. The troubleshooting AI-assistant is useless. You can type, "When I do Manage Plan, Add High Speed Data -- it then fails" ... and it will NOT provide useful information. Telus has removed the direct-support that used to be a good standard; this is just AI-slop + shoddy text-matching. What few people they do have, they've outsourced and downsized. It's awful. I can't even add an eSIM for an older phone I have, in addition to not being able to add more data. Shoddy and sloppy.
Do we really need to have the, "the My Telus App is the best way to manage your services..." emblazoned everywhere in the UI? *We are using that tool at the time! Additionally, when I try to manage my plan, it fails. The troubleshooting AI-assistant is useless. You can type, "When I do Manage Plan, Add High Speed Data -- it then fails" ... and it will NOT provide useful information. Telus has removed the direct-support that used to be a good standard; this is just AI-slop + shoddy text-matching. What few people they do have, they've outsourced and downsized. It's awful. I can't even add an eSIM for an older phone I have, in addition to not being able to add more data. Shoddy and sloppy.
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Owner
Excellent services
