Atrocious
It’s a horrible app. It’s almost impossible to contact Telus, you can’t look at your bills without downloading them, it makes you log in over and over, and it tells you things would be easier in the MyTelus app WHILE YOU ARE USING the MyTelus app. Updated, so it’s a Telus issue. The new SmartHome app is also bad.
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Idiot developers
PLEASE GIVE US BACK THE OLD TELUS CONNECT APP!
I don’t understand why they phased out the old Telus Connect. I find that one more user friendly. Are your developers dumb? This new app sucks big time! Now I have to set up all over again.
I don’t understand why they phased out the old Telus Connect. I find that one more user friendly. Are your developers dumb? This new app sucks big time! Now I have to set up all over again.
Downloading
Cannot download as my phone is too old. I used to have it but you changed it! Cannot afford to buy a new phone
1 star too much
I prepaid $100 at store July 2026 and can’t find anything on “my Telus” app that payment was made and how much is left of that. Can’t update phone so I can’t use phone to verify who I am with a code. I was told that I needed an add on, to keep my account active. Why is it taking more money
to keep my account going when your company stated
That you would honour your prepaid plans that were already in existence. I have been a customer for 10 years. Where is the loyalty to your customers, I have been loyal to you!
Vivian
to keep my account going when your company stated
That you would honour your prepaid plans that were already in existence. I have been a customer for 10 years. Where is the loyalty to your customers, I have been loyal to you!
Vivian
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Bon coup
Technicien très efficace et bon service !!
AI chat does not work
AI chat does not work. It runs in loops and wasters your customer’s time.
No help, not worth it
Impossible to get someone to help, haven’t sent my cancelled account with final bill, no instructions to get rid of the modem, last Telus rep left me on hold for two minutes before saying “hello” I stated I recorded the conversation and instead of apologizing stated he didn’t get any calls, never using Telus again. Was a mistake making an account with them
Mailed their modem back after calling and waiting 30 minutes to be told the rep who i cancelled with was supposed to send me instructions what to do with the equipment, note: Telus personal said if I didn’t get an email to throw it in the garbage, impossible to get a straight answer out of anyone. Extremely rude behaviour from their employees.
Mailed their modem back after calling and waiting 30 minutes to be told the rep who i cancelled with was supposed to send me instructions what to do with the equipment, note: Telus personal said if I didn’t get an email to throw it in the garbage, impossible to get a straight answer out of anyone. Extremely rude behaviour from their employees.
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My Telus
Good
Bad network
Not happy
Just awful
This is a wretched app from a wretched company with no idea of customer service. Barely works most of the time and constantly wastes your time.
Paying Bill
It’s almost 2027 & you cannot pay your bill through the app.
The worst
Telus is the worst service provider you could ever use, it’s expensive and for what reason I don’t know
Their plans are ridiculously expensive, lord
And when you do a payment arrangement with them they still disconnect your account before the due dates lol
Their plans are ridiculously expensive, lord
And when you do a payment arrangement with them they still disconnect your account before the due dates lol
Unreliable service, regular outages
This app is endless AI robots that don’t help.
Excellent Customer Service from Guillermo ⭐️⭐️⭐️⭐️⭐️
Guillermo was incredibly helpful and patient in assisting me with my TELUS home internet service. He took the time to understand my issue, explained everything clearly, and made sure everything was taken care of. I truly appreciate his professionalism, kindness, and excellent customer service. Thank you so much, Guillermo, for your help! 🙏😊
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Expressing discontent
I have been a Telus customer almost my entire adult life. That’s a total of a minimum 55 years. Today, trying, once again, to add a channel to my optic tv package, I decided to express my frustration and tell SOMEONE how much I despise this app. What once took me 10-15 minutes now took me the largest part of an hour. Technological advances have not been a time saver since I downloaded this app.
Thanks to anyone who is reading!
Thanks to anyone who is reading!
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14day Europe pass easy!
It was simple and easy.
I love their service
I really love their app. You can do practically everything.
The 6-digit can’t be found
Really bad, mobile phone, very bad authentication, I could log in to any app any website on the Internet with two factor authentication easily, their technical team can’t get the most simple feature right there is no way to login to the website because there is no way to find the six digit code found anywhere in the app. They’re not sending SMS OTP. Or an email. And their app is not showing the OTP anywhere.
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Scum
Scum!!
Easy
Relatively easy to navigate
