TELUS Promised Me $35/Month — Charged Me $104.16 Instead
★★★★★
I am extremely disappointed with TELUS and honestly feel misled by the sales representative.
I met the TELUS team at Tim Hortons while I was with Bell. They convinced me to switch to TELUS and clearly told me:
“We will make your monthly plan $35 every month. Your first bill will be $60, and after that you will only pay $35 every month.”
Based on that promise, I agreed to leave Bell and switch to TELUS.
But after switching, my first bill was $104.16, not $60. And now I am being told that my monthly plan will be $60 every month, not the $35 I was promised.
So what happened to the $35 monthly plan I was promised when I signed up?
This is not what I agreed to, and it feels extremely misleading. If the representative had told me the real price was $60/month, I would have never switched from Bell.
TELUS needs to take responsibility for what its sales representatives promise customers. A customer should not switch providers based on a specific price offer, only to receive a completely different bill afterward.
Very disappointing experience. I hope TELUS investigates this properly and honors the price I was promised.
I am extremely disappointed with TELUS and honestly feel misled by the sales representative.
I met the TELUS team at Tim Hortons while I was with Bell. They convinced me to switch to TELUS and clearly told me:
“We will make your monthly plan $35 every month. Your first bill will be $60, and after that you will only pay $35 every month.”
Based on that promise, I agreed to leave Bell and switch to TELUS.
But after switching, my first bill was $104.16, not $60. And now I am being told that my monthly plan will be $60 every month, not the $35 I was promised.
So what happened to the $35 monthly plan I was promised when I signed up?
This is not what I agreed to, and it feels extremely misleading. If the representative had told me the real price was $60/month, I would have never switched from Bell.
TELUS needs to take responsibility for what its sales representatives promise customers. A customer should not switch providers based on a specific price offer, only to receive a completely different bill afterward.
Very disappointing experience. I hope TELUS investigates this properly and honors the price I was promised.
Show more
QAD
Telus always a trusted source I know since…
Merci
Merci pour l’excellent service
Garry
Great app to use
Costs vs Service
The costs are going up and the service is going down.
Disgusting App
This app has become totally useless with every update Telus has released in 2026. It's gotten to the point of where it’s taking so long to load my account information that it's not even worth using any more. Loading my call control settings (which is mostly what I use it for) takes one and a half minutes on a new iPhone yet all Telus does with each “new and improved” update is fill it full of ads and popups asking me if I want to "take advantage of new offers". What a senseless company Telus has become. They need to fire the team who develops this app and hire someone new who understands how important it is for customers to see their account information in a reasonable amount of time. This is absolutely disgusting. Honestly, my days of using Telus as my provider are done.
Show more
Fantastic!!
Easy way to pay your bills and look up all the hidden charges. Love it!
Use the app - call - use the app cycle.
This is the most horrendous service.
The app asks me to call customer service to remove the add on service. When you call in it says use the app and request for a priority call back. The app work flow is not answered and asks me to call in! Horrible experience.
The app asks me to call customer service to remove the add on service. When you call in it says use the app and request for a priority call back. The app work flow is not answered and asks me to call in! Horrible experience.
No Live Agent
It is impossible to speak to a live agent about potential changes or lines transfers with Telus
Poor coutomer service
0 coutomer service run around
0 senior friendly support
0 senior friendly support
Excellent service
Thank Telus for been with me for years.
Changes agreement/price plans within months
Been with Telus 5 months, bill was just increased by twenty dollars a month on our business account per line. No call, nothing. Just a bill. Was promised that the contract would remain in place until we cancel or change services/plans.
This has happened before 16 years ago to us by them, never again. Can’t be trusted to honour their contracts.
This has happened before 16 years ago to us by them, never again. Can’t be trusted to honour their contracts.
Show more
Efficient way
This app is easy to use! I've been using it all the time to pay and access my bills. I haven't come across a problem.
Awesome
Telus been good nothing wrong with them like others
Opposite of intuitive
Can’t log in. Just an endless loop of entering verification codes, entering passwords, an “verifying I’m human”. Telus must go out of their way to make dealing with them as frustrating as possible. Long telephone wait times. Unstable app. “Sorry, we can’t do that right now” or something to that effect. Don’t even get me started on the chat bot. I didn’t use to have to look for Telus rewards. It was just there. Now I can’t find it anywhere. Garbage.
Show more
Very nice
Very good
Top notch
Love working with telus they are easy to deal with, great customer service great products
Application juste sur mobile….
Une application pour tablettes serait plus convivial pour iPad
Autopay
They keep stating it doesn’t work and the auto pay has been set up and they still charge me twenty dollars more a month
Review
I love it very good. It’s my security. Security is forest. God bless you God bless your company. Keep going excellent job.
