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Hydro One Mobile

Hydro One Mobile

by Hydro One Incorporated

4 ratings
67 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • May 17, 2012
  • April 20, 2026

Features

Developer

Hydro One Incorporated
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Hydro One Mobile screenshot #1 for iPhone
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Hydro One Mobile screenshot #6 for iPhone
iphone
ipad
⭐67
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❓5 answered
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About

Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.

✓View bills and account balance
✓Sign up for paperless billing
✓Sign up for SMS notifications
✓View usage details
✓Real-time power outage map
✓Outage restoration estimates
Show original description

What's New in Hydro One Mobile

1.7.1

April 20, 2026

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

User reviews

Most RecentHighest RatedLowest Rated

Useless

App is basically a redirect to their website. Like stepping back in time.
Red88manRed88man

Why do we have to log in? I just want to see power outages

Exactly as the title says. Why do we have to log in? I just want to see power outages without having to go onto an internet browser when I don’t have internet due to power outages
Oni jonesOni jones

App works well

The app is fine. Most reviews criticize the data which can sometimes be off or lacking (eg cause of outage) but that’s a different issue. Resolutions times are dodgy but that’s reality: they can only make estimates.
MarefolMarefol

trash company

trash company
d0g meat appd0g meat app

Very slow on IPad

I like the app, especially the hourly usage and alerts. But logging in is so slow on my iPad that I have to try several times because I get errors.
Smelly-ellySmelly-elly
See 62 more reviews

Developer apps

VC-HydroOne
VC-HydroOne

by Hydro One Incorporated

💼 Business
Free
See developer apps

FAQ

What can I do with the Hydro One Mobile app?

The app allows Hydro One customers to manage their electricity service. You can view your bill and account balance, sign up for paperless billing and SMS notifications, and check your 'time of use' usage details. It also provides access to a real-time power outage map.

How does the power outage map work?

The power outage map is updated every 10 minutes and displays detailed outage information. It shows the number of customers affected, estimated restoration times, the cause of the outage if known, and repair crew status. Color-coded symbols indicate the number of customers without service and their locations.

Is the Hydro One Mobile app free to use?

Yes, the Hydro One Mobile application is free to download and use. There are no in-app purchases or advertisements mentioned.

What information can I see about my bill and account?

Within the app's myAccount self-service feature, you can view your current bill and account balance. You can also sign up for paperless billing and receive SMS notifications for important updates regarding your account.

When is the power outage information updated?

The power outage map is updated frequently to provide the most current information. It is refreshed every 10 minutes, ensuring you have access to the latest details on outages in your area, including estimated restoration times and the number of customers affected.