Hydro One Mobile vs PRIME Wire
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hydro One Mobile
Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.
- View bills and account balance
- Sign up for paperless billing
- Sign up for SMS notifications
- View usage details
- Real-time power outage map
- Outage restoration estimates
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We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.
PRIME Wire
Control connected devices wirelessly from anywhere. Schedule custom timers for lighting and appliances, and manage multiple devices simultaneously. Receive alerts when devices activate, offering convenient home automation.
- Wireless device control
- Custom timer schedules
- Manual ON/OFF control
- Smart Scenes for multiple devices
- Add and configure multiple devices
- Push notifications
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The PRIME ON app provides wireless control of your connected devices from anywhere. The PRIME ON app is the perfect tool to control your PRIME SmartOutlets. PRIME's home automation products now work with Google Home and Amazon Alexa. -Set multiple custom timer schedules for indoor and outdoor lighting, fans, and other electrical devices. -Manual ON/OFF control allows you to control your devices from your smartphone or tablet. -Smart Scenes feature enables the linkage of multiple devices providing control of multiple devices at the same time. -Easily add and configure multiple PRIME devices. -Receive push notifications to alert you when devices activate. *Requires internet access or cellular signal.
Screenshots
Verdict
The clearest difference is rating: PRIME Wire at 4.7 against Hydro One Mobile's 3.0. PRIME Wire also leads on review sentiment (39% vs 11%) and ratings volume (1K vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PRIME Wire holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: PRIME Wire has 1K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 39% of PRIME Wire's.
Hydro One Mobile ships an update every 7 months, PRIME Wire every 6 months. The most recent releases landed on October 24, 2026 and October 26, 2026 respectively.
| Parameter | Hydro One Mobile | PRIME Wire |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) | 4.7 (1K ratings) — better |
| Positive reviews | 11.3% of reviews | 39.1% of reviews — better |
| Number of ratings | 4 | 1K — better |
| Update frequency | Every 7 months | Every 6 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 14.0 | 14.0 |
| Further details — not scored | ||
| Size | 20 MB | 218 MB |
| Age rating | 4+ | 12+ |
| Developer | Hydro One Incorporated | Prime Wire and Cable, Inc. |
Customer experience
Hydro One Mobile
PRIME Wire
User reviews
Hydro One Mobile
From 4 App Store ratingsWhat we love
- 👍 Useful for outage updates
- 👍 Good for checking outage status
- 👍 Provides outage information quickly
- 👍 Timely outage information refresh
- 👍 Good for reporting outages
Room to improve
- 👎 App is a website redirect
- 👎 Requires login for basic info
- 👎 Slow on iPad login
- 👎 Unusable, essentially mobile website
- 👎 Broken on every step
PRIME Wire
From 1K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Works as advertised
- 🚀 Simple setup
- 🚀 Reliable functionality
- 👍 Consistent performance
Room to improve
- 🐛 Connectivity issues
- 🐛 Unreliable in cold weather
- 🐛 Buggy app updates
- 🔒 Security/privacy concerns
- 🐛 Difficulty pairing devices
Bugs and requests
Hydro One Mobile
Reported bugs
21 issues- Login screen freezes
- In-app messages show 'unsupported browser'
- View bill function stopped working
- Login issues on iPad
- Blank page on login
Show 16 moreShow fewer
- Stuck spinning after login
- App keeps notifying an update is available when none exists
- Fails to get data from Hydro One
- Reporting outages gives an error
- Map shows almost no outages
- Signs out every time you try to go back to the main menu
- Consistently have trouble logging in
- Poor connectivity
- Can never log in anymore, takes forever
- Impossible to log in
- App does not login, fails registration, password change
- Extremely slow when it does work
- Loading account, nothing shows up
- Login is glitchy
- Clicking done to go back logs you out
- Auto logs the user out when clicking 'done' after viewing the current bill in PDF format
Requested features
15 requests- Invest in a proper app focused on usage and billing
- Add outage notifications
- Add a widget for power status
- Add face recognition for logging in
- Add account access and user-friendly displays
Show 10 moreShow fewer
- Add real-time updates
- Add billing support integration
- Add personal usage information
- Add outage alerts/notifications
- Add usage details
- Allow users to remain signed in
- Allow viewing usage & bills without re-entering info
- Add option to print bill
- Add face recognition or thumb print login
- Fix auto-logout when viewing PDF
PRIME Wire
Reported bugs
5 issues- App crashes after iOS updates
- Devices randomly going offline
- Unable to log in or change password
- Schedules/timers not working as expected
- Inability to add or control individual plugs
Requested features
5 requests- Siri/HomeKit integration
- Auto-shutoff timer option
- Improved app UI/UX
- Better cold weather performance
- More reliable connectivity
In-app purchases
Hydro One Mobile
No in-app purchases
PRIME Wire
No in-app purchases
