Works well
Worked as advertised
Unreliable
50% chance the chargers don’t work (even when app says location is online). Slower than alternatives when it does work. Would not rely on it
Do better Ivy 😡
I used to like Ivy, but now I hate them. Twice in two weeks their chargers are inoperable, once in south River, once in Sault Ste. Marie.
Why do I need a plastic fob?
Why can’t I just use my phone? It has NFC. An Apple Wallet NFC Ivy card would be so much better than old fashioned key tags. I detest carrying a cards. So wasteful.
Could be so much better.
Missing basic features . Cannot define favourite stations for those of us who use your charges on the same route repeatedly. Search function does not keep its place (after selecting a charging station and returning to the search function, you are required to search again to see the station you just selected). You could do so much better given you have a captive audience on the 401.
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Brutal!
Not even sure where to start. Got the app, made an account, tried over and over to charge my car, but not charging. It charge me every time I tried, and some were returned, but ended up with a $200 bill and no charge. Called customer service and went in circles with Leah, the AI assistant for 30 mins while I froze beside the charging unit in -10. When I tried to connect to a real person they were all busy with other annoyed customers I’m sure, and instead of putting me on hold it let me go! Called back 5 times with no success. Good thing Leah isn’t real but she did have ability to know I was losing my mind and said someone would call back in to two business days. Not only did this turn me off of ever using ivy again, I may never buy an electric vehicle. Rant over. Suck it, IVY!!
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Most unreliable charging company
Leader in broken chargers. And no easy way to report them to the company.
Fast charging at new ONroute stations
I used the new Ivy fast chargers at ONroute this long weekend. Easy activation and very fast charging speed delivered. Native NACS ports are beautiful. Thank you!
Worked great in a much need location
Lots of negative reviews from southern Ontario, but this spot in Kenora worked well. The app could be a bit easier to navigate the first time. It wants you to scan the QR code, but it’s not clear where to do that. I used the phone camera and then it opened up a browser window rather than the app. No big deal.
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One star at most
If could give zero I would, no responsibility for maintaining the charging dtations. When 3 out of 4 are not working at an Ontario en route service stop, and no one fixes the issue during a long weekend, you can tell they don't care about customers and getting government contract funding is a free and lucrative business. Koodos to the owner for such a great busy plan.
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Ivy network is terrible
All Ivy chargers in my area dont work. Ivy network is terrible.
They should fold and dont make people waste their time coming to their chargers.
None of them work.
They should fold and dont make people waste their time coming to their chargers.
None of them work.
Worst chargers
Horrible and unreliable. 50% are out of commission at any given time and the remainder are slow. Charge using another network.
Definitely awful
I read all the negative reviews, I downloaded the app, I will confirm that all the previous reviews are the same. This is one terrible app in business with a waste of government assisted money.
Glitchy
All 4 stations failed and I couldn't charge. This happens often with Ivy. It's glitchy at best.
Out of Order
Panned a trip from toronto to montreal. Got to where i was supposed to charge but ALL 4 CCS chargers were out of order (app didnt even say that). Now i’m stranded in the middle of nowhere and forced to charge at a 7kw charger.
VERY UNRELIABLE
VERY UNRELIABLE
Poor app security
I used it once and couple months later it leaked my credit card info. Then it got comprised and there is an unknown charge in the middle of nowhere.
Did not work. Avoid.
Downloaded app, entered my info, would not charge my car. Telephone customer service useless: the agent appeared to lack cleverness. I made a fixed determination to avoid this network with extreme prejudice.
App makes the smart charger dumb
The home charging portion of the app that is made for their version of the ‘Grizzl-e’-made smart charger has little if any ‘smart’ features; making it kinda ‘dumb’. No graphics, no real time power transfer readings,… It has also provided inaccurate historical charging data. Some major upgrades are needed.
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Terrible App
The order of chargers makes no sense. I live in Windsor and this is giving me a near charger in Trenton! No way to search for a favourite or a map with the charger locations on it. Don’t like it, but if you want to travel the 401, I guess we are stuck with it.
Horrible.
Yet to have a positive experience with this company. The charging cables are too short for many EVs. The app never works properly. Won’t login.. no server… doesn’t send a code…each time there has been a total waste of time. Of all the companies out there IVY is definitely the worst.
