Do better Ivy đĄ
I used to like Ivy, but now I hate them. Twice in two weeks their chargers are inoperable, once in south River, once in Sault Ste. Marie.
Why do I need a plastic fob?
Why canât I just use my phone? It has NFC. An Apple Wallet NFC Ivy card would be so much better than old fashioned key tags. I detest carrying a cards. So wasteful.
Could be so much better.
Missing basic features . Cannot define favourite stations for those of us who use your charges on the same route repeatedly. Search function does not keep its place (after selecting a charging station and returning to the search function, you are required to search again to see the station you just selected). You could do so much better given you have a captive audience on the 401.
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Brutal!
Not even sure where to start. Got the app, made an account, tried over and over to charge my car, but not charging. It charge me every time I tried, and some were returned, but ended up with a $200 bill and no charge. Called customer service and went in circles with Leah, the AI assistant for 30 mins while I froze beside the charging unit in -10. When I tried to connect to a real person they were all busy with other annoyed customers Iâm sure, and instead of putting me on hold it let me go! Called back 5 times with no success. Good thing Leah isnât real but she did have ability to know I was losing my mind and said someone would call back in to two business days. Not only did this turn me off of ever using ivy again, I may never buy an electric vehicle. Rant over. Suck it, IVY!!
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Most unreliable charging company
Leader in broken chargers. And no easy way to report them to the company.
Fast charging at new ONroute stations
I used the new Ivy fast chargers at ONroute this long weekend. Easy activation and very fast charging speed delivered. Native NACS ports are beautiful. Thank you!
Worked great in a much need location
Lots of negative reviews from southern Ontario, but this spot in Kenora worked well. The app could be a bit easier to navigate the first time. It wants you to scan the QR code, but itâs not clear where to do that. I used the phone camera and then it opened up a browser window rather than the app. No big deal.
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One star at most
If could give zero I would, no responsibility for maintaining the charging dtations. When 3 out of 4 are not working at an Ontario en route service stop, and no one fixes the issue during a long weekend, you can tell they don't care about customers and getting government contract funding is a free and lucrative business. Koodos to the owner for such a great busy plan.
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Ivy network is terrible
All Ivy chargers in my area dont work. Ivy network is terrible.
They should fold and dont make people waste their time coming to their chargers.
None of them work.
They should fold and dont make people waste their time coming to their chargers.
None of them work.
Worst chargers
Horrible and unreliable. 50% are out of commission at any given time and the remainder are slow. Charge using another network.
Definitely awful
I read all the negative reviews, I downloaded the app, I will confirm that all the previous reviews are the same. This is one terrible app in business with a waste of government assisted money.
Glitchy
All 4 stations failed and I couldn't charge. This happens often with Ivy. It's glitchy at best.
Out of Order
Panned a trip from toronto to montreal. Got to where i was supposed to charge but ALL 4 CCS chargers were out of order (app didnt even say that). Now iâm stranded in the middle of nowhere and forced to charge at a 7kw charger.
VERY UNRELIABLE
VERY UNRELIABLE
Poor app security
I used it once and couple months later it leaked my credit card info. Then it got comprised and there is an unknown charge in the middle of nowhere.
Response from developer
Weâre so sorry to hear that your credit card was compromised. We have confirmed that there was no leak from our systemâthis did not happen from using your credit card in the Ivy app. To learn more about the Ivy Charging Networkâs rigorous security practices, please visit our service providerâs trust center at https://security.chargelab.co/ Please note that your credit card information is never stored or processed within the mobile app. All payment information and processing is handled by our trusted payment partner who is certified Level 1 PCI DSS compliant, which is the most stringent attestation available.
Did not work. Avoid.
Downloaded app, entered my info, would not charge my car. Telephone customer service useless: the agent appeared to lack cleverness. I made a fixed determination to avoid this network with extreme prejudice.
Response from developer
Hi, we are so sorry that you had a bad experience charging with us! Your feedback is appreciated. Please reach out to us support@ivycharge.com to tell us more about what went wrong, or if you have any issues in the future. Thank you!
App makes the smart charger dumb
The home charging portion of the app that is made for their version of the âGrizzl-eâ-made smart charger has little if any âsmartâ features; making it kinda âdumbâ. No graphics, no real time power transfer readings,⊠It has also provided inaccurate historical charging data. Some major upgrades are needed.
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Terrible App
The order of chargers makes no sense. I live in Windsor and this is giving me a near charger in Trenton! No way to search for a favourite or a map with the charger locations on it. Donât like it, but if you want to travel the 401, I guess we are stuck with it.
Horrible.
Yet to have a positive experience with this company. The charging cables are too short for many EVs. The app never works properly. Wonât login.. no server⊠doesnât send a codeâŠeach time there has been a total waste of time. Of all the companies out there IVY is definitely the worst.
Decent but not perfect first experience
I used ivy for the first time yesterday because two flo stations in a row didnât work.
First issue is that I downloaded the original ivy app about a year ago (without using it) and there was no indication that they had replaced it with a new app - just a bunch of weird errors like maps not loading or being unable to create an account. They should have made a final update to the old app then when launched would tell people they needed to download the new one and to subsequently delete the old app.
Once I did download the app, setting up my account was generally OK but I would ask the developer to consider allowing applepay so we donât have to fidget with entering card information. To ivyâs credit, Iâm glad they donât operate using a balance like flo does; they simply use your payment info to charge your credit card directly for each session.
The app otherwise performs reasonably well.
First issue is that I downloaded the original ivy app about a year ago (without using it) and there was no indication that they had replaced it with a new app - just a bunch of weird errors like maps not loading or being unable to create an account. They should have made a final update to the old app then when launched would tell people they needed to download the new one and to subsequently delete the old app.
Once I did download the app, setting up my account was generally OK but I would ask the developer to consider allowing applepay so we donât have to fidget with entering card information. To ivyâs credit, Iâm glad they donât operate using a balance like flo does; they simply use your payment info to charge your credit card directly for each session.
The app otherwise performs reasonably well.
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Application ok reseau pas fiable
Lâapplication fonctionne bien malheureusement pour le rĂ©seau des bornes publiques Ivy, câest assez mĂ©diocre⊠sur 401, dans les arrĂȘts « onroute » la moitiĂ© des bornes Ă©taient dĂ©fectueuses⊠a 3 reprise jâai du prendre une autre sortie dâautoroute pour charger a une borne Flo ou Petro Canada
