Rogers Smart Home Monitoring User Reviews

Name: Rogers Smart Home Monitoring
Rating: 2.7 (26 reviews)

Rogers Smart Home Monitoring

Rogers Communications Inc.

🔧 Utilities

Customer Experience

Positive experience3.9% of reviews

Neutral2.9% of reviews

Negative experience93.1% of reviews

~ Based on 102 written reviews from the US App Store.

Is Rogers Smart Home Monitoring Safe?

Not enough ratings yet to assess Rogers Smart Home Monitoring.

Is Rogers Smart Home Monitoring Legit?

Rogers Smart Home Monitoring appears to be a legitimate app. AppsHunter Legitimacy Score for Rogers Smart Home Monitoring is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Disappointing

Very glitchy and not reliable. Can take up to 5 minutes at times to log in. Undependable in an emergency. Rogers has known about this for years and has not corrected it. I wonder why they don’t seem to care?

FrankieTr

a month ago

Response from developer

We appreciate you taking the time to share your app experience and feedback. Have you heard about our new product, Rogers Xfinity Self Protection? You can learn more about the product at https://www.rogers.com/home-security and make a switch. However, please contact tech support so we can troubleshoot your concerns. ^ms

LOG IN ISSUES

"There has been an issue on your account. Please sign in again." I don't think Rogers agents even know what's wrong with this app. Agent asked me to change my password it is not my password issue my Rogers credentials are perfectly fine.

RCRCC95

2 months ago

Response from developer

Hi! Are you still getting that error when trying to access the app? If you still are, I recommend as a first step to uninstall/reinstall the app as well as making sure that your phone's iOS is up to date. If it's still not working, then the next step would be to speak with our Technical Support team via rogers.com/contact so we can further troubleshoot the app. ^ BE

Needs upgrading

It’s ok but a lot of the time the camera won’t connect to the app. It’s very frustrating

MszAprilReneexo

3 months ago

Response from developer

Good day, thank you so much for taking the time to leave a review. We appreciate the feedback. Have you performed any troubleshooting steps since noticing the issue? We'd like to help. ^mg

Can’t sign in

I haven’t been able to sign in for several days now. Everytime I click sign in, there’s just a blank screen that appears. So frustrating!

GlowingStar29

4 months ago

Response from developer

Oh no! That's not a great experience. :( Can you please try closing any apps that may be running in the background? Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, try logging in again. Hopefully, this helps! :) ^yc

Worst App

Won’t keep me signed in! Have to sign in every time I open the app!

Zaraakb

4 months ago

Response from developer

Sorry to hear this, that must be frustrating. :( It should really only sign you out if there's been a recent update to the app, or if it's been some time since you've logged in. Try closing out any apps in the background to see if that helps. Go to Settings > Safari > Advanced > Website Data. Use the search bar to find Rogers or Shaw-related sites, then swipe left on it and tap "Delete." Once done, keep an eye on it to see if the issue persists. ^yc

Constantly inconsistent

Worse app of all time award goes to this app, will open once in may be 20 tries, rest of the time just blank with no response

AB 432

4 months ago

Response from developer

Hi there, it's disappointing to learn you're less than pleased with Rogers Smart Home Monitoring app. We'd love to help you troubleshoot; can you tell us more details on the problem you're facing? Have you heard of Rogers Xfinity Self Protection? If you're considering migrating, please visit rogers.com/home-security! ^mg

Frustrating experience with Rogers security

Rogers should seriously consider discontinuing their home security system. The app is unreliable and often requires multiple attempts just to log in, which is extremely frustrating. Additionally, their technical support is virtually unreachable when assistance is needed. Overall, the experience has been very disappointing, and I will definitely be switching to another provider.

Rvvvvvvva

5 months ago

Worst security system you could imagine

Not a good system at all! Money grab!

Most def not

5 months ago

Tiny session, need to log in every time

It’s infuriating how you need to put in your username and password every time you switch to the app. After 1 minute I’m being logged out. And there’s no login with Face ID. Terrible.

Edit: now there is login with Face ID. It’s on in the settings but it doesn’t matter, I’m still asked for email and password. Terrible app.

Leslieboom

5 months ago

Constantly have to sign in

The app itself functions fine. However, how come I always have to sign in? I can understand wanting credentials once in awhile but all the time? This resigning in all the time makes it inconvenient to do stuff quickly.

sob28

8 months ago

Camera doesn’t always work

Although ROGERS is somewhat reliable. I find that the ROGERS home monitoring system is horrible. Half of the time the camera doesn’t even work. And when all my windows and doors are closed, it still says that there’s one window or door opened. I would never recommend ROGERS home monitoring to anybody. It’s got to be the worst security system in Ontario. It’s horrible.

Ana T

9 months ago

Lousy app for a hi tech company

Erratic behaviour. You never know if it will work. Amazing that a technological company like Rogers can't get a fairly simple app to work properly!

Calgarian#9

a year ago

Continue button to login is not working

Continue button to login is not working and keeps logging me out every time

Has12234

a year ago

Homeowner

OK to monitor doors at night but app is continuously failing. Terrible system.

Not a Rogers fan

a year ago

Very bad service！

I have been using Roger's security system for nearly 9 years since moving into this house, paying thousands of dollars in service fees. Two days ago, one of my cameras was broke, and I called Rogers and require them sending someone to repair it, I was told that my system was too old and couldn't be repaired, and that the entire system had to be replaced. However, I was also told that the entire area of our house doesn't have Roger's internet service, and other network providers would not be compatible with the new Roger's security system. it seems there's no other way to solve the problem. I thought I could only relocate one of my good cameras to replace the broken one, but Roger's told me that they couldn't even provide this kind of relocation service at the moment. For an old system like mine, if there is a problem, the only option is to replace the entire system with new ones. I really don't know what to say. As a customer who has been with Roger's for 15 years, I am very disappointed with their service. They just refused to provide service to help me relocate the existing cameras, they only care about how to making money from customers, I will never use any service from Roger's again!

党国利器

a year ago

HORRIBLE

HORRIBLE! DO NOT GET. Never works!!!!!!!!!!!!!!$$

Nannn56895;

a year ago

Cannot Log In

Tried to use this app using my Rogers/Shaw account in Canada. It says ‘Welcome back! There was an error logging you in.’ This happens every single time I try to log in. I can access my camera feeds from the Rogers Xfinity app so I am not too worried, it just would have been nice to have the option to try it. I will not be waiting for hours on end in the live chat to attempt to get an agent only to be told I have the wrong departments per my usual experience with Rogers. I truly miss Shaw and how they ran things. Their customer service remains unmatched. I am very sad they are no longer!

Mcgraw77

a year ago

Terrible app

Have to reinstall weekly.

Bob E White

a year ago

Seems okay but..

Mar5/25: Well, it’s been about five years now with the same sign in/sign out problem, it seems pretty clear, they’re not really interested in fixing it.

Mar27/24: To date the random sign out problem is still happening. Despite using the app only a few hours prior, you are randomly signed out. I could understand if one did not use the app for a period of days, that could make sense but after such a short time, rubbish.

June11/22: Still no fix with the frequent failure to sign in issues, once or twice a week still & always at the most inconvenient times, of course.

June27/20: No changes on the unexplained frequent signing in issues (failure of Face ID/pin) from the recent few updates. Thankfully, it continues to be the only inconvenience that I’ve come across.

Apr26/20: My Pin/Face ID, it frequently fails & I’m resigned to enter the full Email & password again, despite using it daily or multiple times daily, in turn defeating the Convenience of the app.

Bobdhd