LOG IN ISSUES
"There has been an issue on your account. Please sign in again." I don't think Rogers agents even know what's wrong with this app. Agent asked me to change my password it is not my password issue my Rogers credentials are perfectly fine.
Needs upgrading
It’s ok but a lot of the time the camera won’t connect to the app. It’s very frustrating
Can’t sign in
I haven’t been able to sign in for several days now. Everytime I click sign in, there’s just a blank screen that appears. So frustrating!
Worst App
Won’t keep me signed in! Have to sign in every time I open the app!
Constantly inconsistent
Worse app of all time award goes to this app, will open once in may be 20 tries, rest of the time just blank with no response
Frustrating experience with Rogers security
Rogers should seriously consider discontinuing their home security system. The app is unreliable and often requires multiple attempts just to log in, which is extremely frustrating. Additionally, their technical support is virtually unreachable when assistance is needed. Overall, the experience has been very disappointing, and I will definitely be switching to another provider.
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Worst security system you could imagine
Not a good system at all! Money grab!
Tiny session, need to log in every time
It’s infuriating how you need to put in your username and password every time you switch to the app. After 1 minute I’m being logged out. And there’s no login with Face ID. Terrible.
Edit: now there is login with Face ID. It’s on in the settings but it doesn’t matter, I’m still asked for email and password. Terrible app.
Edit: now there is login with Face ID. It’s on in the settings but it doesn’t matter, I’m still asked for email and password. Terrible app.
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Constantly have to sign in
The app itself functions fine. However, how come I always have to sign in? I can understand wanting credentials once in awhile but all the time? This resigning in all the time makes it inconvenient to do stuff quickly.
Camera doesn’t always work
Although ROGERS is somewhat reliable. I find that the ROGERS home monitoring system is horrible. Half of the time the camera doesn’t even work. And when all my windows and doors are closed, it still says that there’s one window or door opened. I would never recommend ROGERS home monitoring to anybody. It’s got to be the worst security system in Ontario. It’s horrible.
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Lousy app for a hi tech company
Erratic behaviour. You never know if it will work. Amazing that a technological company like Rogers can't get a fairly simple app to work properly!
Continue button to login is not working
Continue button to login is not working and keeps logging me out every time
Homeowner
OK to monitor doors at night but app is continuously failing. Terrible system.
Very bad service！
I have been using Roger's security system for nearly 9 years since moving into this house, paying thousands of dollars in service fees. Two days ago, one of my cameras was broke, and I called Rogers and require them sending someone to repair it, I was told that my system was too old and couldn't be repaired, and that the entire system had to be replaced. However, I was also told that the entire area of our house doesn't have Roger's internet service, and other network providers would not be compatible with the new Roger's security system. it seems there's no other way to solve the problem. I thought I could only relocate one of my good cameras to replace the broken one, but Roger's told me that they couldn't even provide this kind of relocation service at the moment. For an old system like mine, if there is a problem, the only option is to replace the entire system with new ones. I really don't know what to say. As a customer who has been with Roger's for 15 years, I am very disappointed with their service. They just refused to provide service to help me relocate the existing cameras, they only care about how to making money from customers, I will never use any service from Roger's again!
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HORRIBLE
HORRIBLE! DO NOT GET. Never works!!!!!!!!!!!!!!$$
Cannot Log In
Tried to use this app using my Rogers/Shaw account in Canada. It says ‘Welcome back! There was an error logging you in.’ This happens every single time I try to log in. I can access my camera feeds from the Rogers Xfinity app so I am not too worried, it just would have been nice to have the option to try it. I will not be waiting for hours on end in the live chat to attempt to get an agent only to be told I have the wrong departments per my usual experience with Rogers. I truly miss Shaw and how they ran things. Their customer service remains unmatched. I am very sad they are no longer!
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Terrible app
Have to reinstall weekly.
Seems okay but..
Mar5/25: Well, it’s been about five years now with the same sign in/sign out problem, it seems pretty clear, they’re not really interested in fixing it.
Mar27/24: To date the random sign out problem is still happening. Despite using the app only a few hours prior, you are randomly signed out. I could understand if one did not use the app for a period of days, that could make sense but after such a short time, rubbish.
June11/22: Still no fix with the frequent failure to sign in issues, once or twice a week still & always at the most inconvenient times, of course.
June27/20: No changes on the unexplained frequent signing in issues (failure of Face ID/pin) from the recent few updates. Thankfully, it continues to be the only inconvenience that I’ve come across.
Apr26/20: My Pin/Face ID, it frequently fails & I’m resigned to enter the full Email & password again, despite using it daily or multiple times daily, in turn defeating the Convenience of the app.
Mar27/24: To date the random sign out problem is still happening. Despite using the app only a few hours prior, you are randomly signed out. I could understand if one did not use the app for a period of days, that could make sense but after such a short time, rubbish.
June11/22: Still no fix with the frequent failure to sign in issues, once or twice a week still & always at the most inconvenient times, of course.
June27/20: No changes on the unexplained frequent signing in issues (failure of Face ID/pin) from the recent few updates. Thankfully, it continues to be the only inconvenience that I’ve come across.
Apr26/20: My Pin/Face ID, it frequently fails & I’m resigned to enter the full Email & password again, despite using it daily or multiple times daily, in turn defeating the Convenience of the app.
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Sign in issue
It brings me to the main page but when I sign in goes through safari and then asks me to sign in again. This is all that happens
Wasted time
I have been unable to access my home monitoring to turn on or off my alarm. I have made 3 phone calls and wasted over an hour each time waiting for Rogers to answer my call. I have been passed from tech support to tech support each saying It is not my home issue it is a Rogers issue and someone will call you back and have my issue resolved.
Nobody calls back, the issue is not fixed and it has been 4 weeks.
Signed,
A very dissatisfied customer.
Nobody calls back, the issue is not fixed and it has been 4 weeks.
Signed,
A very dissatisfied customer.
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