My experience
I try to get onto the fido my app. The dog just sits there with the timer running. I can not access the app to log into my account. This is terrible service.
Bills
The bills that shone is not fixed. It’s increase every 8 months.
Horrible
Fido charged me way more than they should and now they don’t have costume service besides a computer, so you get the WORST SERVICE EVER!
Brentwood FIDO - Canada
Staff is helpful , comical , professional and very easy to work with.
Fido is terrible
No one to talk to cant even login their Chatbot just sends you on a loop and cuts you off, same with their support number. Worst phone company there is!
Utilisation
Très pratique. Plateforme visuel simplifiée et améliorée
Helpful
Very convenient
Your Web app isn’t working
Someone should look at it.
Especially on Chrome or firefox.
Especially on Chrome or firefox.
My issue not clear
I request you please clear my extra bil
IOS 15.7.1 cannot use fido app
As a mobile carrier, Fido should serve all types of phones. your users not be able to use the app just because their iOS version is outdated? You should focus on developing apps compatible with more system versions.You should not abandon those who are still running iOS 15.7.1.
Bad
Bad
Accessing assistance
It is impossible to speak with a human regarding an overcharge on my bill (roaming) Proceeding online led me to a message that the AI processed the however couldn’t answer my questions and redirected me to the human option.
Terrible service!
The app always glitches and lags. Can't speak to a real customer support human through the app or website anymore, just a useless ai robot who can't understand anything. And we can't change our plans through the app or online anymore either! Waste of time. I will be changing providers when my contract is over!
Show more
Change eSIM Broken
Every time I try to use this app to change eSIM from my Pixel 10 Pro back to this iPhone, it gets stuck at activating and it fails. No matter what. Correct passcodes are done and everything, but the app consistently fails. I don’t even know why you have this option on the app when it basically forbids me to do anything, and forcing me to go into the retail. Which defeats the purpose of self serve.
Also don’t act like quality is what you focus on, you devs have made comments on updates showing “Rogers App” in the descriptions. You’re essentially taking the same web app on Rogers and changing the UI.
Also don’t act like quality is what you focus on, you devs have made comments on updates showing “Rogers App” in the descriptions. You’re essentially taking the same web app on Rogers and changing the UI.
Show more
Mise à jour d site
Mon iPhone 8 ne peux pas faire la mise à jour. Je suis très satisfait de mon téléphone et je n’achèterai certainement pas un nouvel IPhone à plus de $400 pour suivre Optimum. En plus, ma carte n’enregistre plus les points dont j’ai droit lors de mes achats chez MAXI Mais l’accepte seulement chez les pharmacies participantes.
Show more
Best Phone Carrier
I’m happy to say that Fido has been a huge part of my community allowing me to stay connected.
HORRIBLE SERVICE & PROVIDER
Since changing from their mother Company Rogers. Nothing but a headache dealing with the this company! Wish I never switched. Can’t wait until the contract is over to switch providers again!
Impossible to get support
The Fido AI assistant is garbage. Hire people and pay them Rogers!
Bad service, poor customer support
Very inconsistent, overcharges for 5G then provides poor service for that 5G . Tried contacting them about overcharges , had to escalate the issue through CCTS since they wouldn’t even respond to calls and emails about the disputes.
Great app
Easy to read and use app. All information needed .
