Update Your App Please
This app is almost unusable. Someone who was formally on a bigger provider, moving over to Fido understands the difference of apps that work and don’t. This app doesn’t come close to Roger’s or Bell. It’s k possible to log in half the time and it’s very slow.
Asia call support
Can’t even talk to a human in real time , this is not fair to wait for appointments what if you have some urgency
Very slow network
Over the last several months, I’ve noticed that I’ve had a very slow network. Can’t get into apps have to restart my phone. Quite disappointed.
5G Connection vs price
5G connectivity is not stable whereas, increasing my bills silently
No longer works on ios 16.7.16 on my iPhone 8
Not happy about this!
Discount hidden
Discount for automatic Payment plan doesn’t show on the present plan when comparing new option plans.
App not working
App and Website isn’t working idk how I’m gonna change my plan
Prix
+ 5$
Overall review Fido app
App works great, only real complaint I have is the AskJack AI support. It’s trash, I mean the worst thing ever.
Predatory business practices.
Monopoly alert.
Cell phone
I love my Fido plan.
I like that I can change my plan when need be. I like the phone coverage that I have available. My payment is always on point.
Keep up the great work.
I like that I can change my plan when need be. I like the phone coverage that I have available. My payment is always on point.
Keep up the great work.
Blockage of Hotspots, Unfair Extra Charges on monthly bills & Bottlenecks to reach the customers car
The blockage of hotspots on my line has been a very disappointing and unprofessional experience as a customer. I purchased a new data plan without receiving any prior notice that the plan would not support hotspot usage. Had I been informed of this restriction beforehand, I would not have purchased the plan, as I cannot imagine having sufficient data on my phone but being unable to use it on my laptop.
Furthermore, every attempt I have made to contact customer service has turned into a frustrating experience, making it extremely difficult to resolve this issue.
In addition, I noticed that extra charges were added to my August bill, and I am now seeing another additional charge on my September bill. I would appreciate a clear explanation of these charges and an immediate resolution to the issues with my data plan.
Furthermore, every attempt I have made to contact customer service has turned into a frustrating experience, making it extremely difficult to resolve this issue.
In addition, I noticed that extra charges were added to my August bill, and I am now seeing another additional charge on my September bill. I would appreciate a clear explanation of these charges and an immediate resolution to the issues with my data plan.
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Monthly payments increasing
Every month have some unknown reasons increasing!
cannot find device toolbox
pathetic app and updates. i want to raise a device protection claim and during the claim process it asks to run diagnostics through the app and asks to go to support > device toolbox. guess what there is no device toolbox. and i can't complete my claim now. horrible
No customer service
I’ve been with Fido for over 10 years because their customer service was so great, despite them not continuing phone plans I had and raising fees. Now even the customer service has been cut and I have to schedule an appointment to speak with a representative a week in advance.
FIDO
Fido has not good services , and now charge me for call outside of Canada, there is no any offer for calling outside of Canada and I am not satisfait
easy to use fido
easy to use fido
My experience
I try to get onto the fido my app. The dog just sits there with the timer running. I can not access the app to log into my account. This is terrible service.
Bills
The bills that shone is not fixed. It’s increase every 8 months.
Horrible
Fido charged me way more than they should and now they don’t have costume service besides a computer, so you get the WORST SERVICE EVER!
