Confusing log in Glitchy as hell
Seriously, how the hell are you supposed to log in - on the app? Through MyTelus? Constant redirects that then end up with an error message about migrating credentials but that there are technical issues / for the last 3 months!? Good luck trying to log in - ask for a login link that then takes you to the mytelus portal / good luck trying to navigate my Telus @&$?! Seriously, I’d just like to turn my alarm system on and off through the app - Brutal!!
Show more
Beware of broken promises costing $$$$$$$$
Got the security system based on salesperson telling me that once the equipment is paid off after 2 year contract then my bill would drop down to $15/month for monitoring. 1-2 months later I happened to be talking to a phone rep about another issue and was told I would continue to be $75/month after the 2 year contract.
Requested to speak with a manager but they won’t do that.
Requested that salesperson be disciplined for false promises and to let me know how they were disciplined. They won’t do that either.
Don’t trust them. They’ll tell you one thing to get you to sign up and then milk you for all you’re worth without any recourse.
Sad.
Requested to speak with a manager but they won’t do that.
Requested that salesperson be disciplined for false promises and to let me know how they were disciplined. They won’t do that either.
Don’t trust them. They’ll tell you one thing to get you to sign up and then milk you for all you’re worth without any recourse.
Sad.
Show more
Security App
Not the best security system. Will look into a different system.
Nothing works properly
Door bell camera and connectivity rarely works and takes way too long to connect if you want to answer the doorbell from your phone. Overall the application is way too complicated with various rules. The old Bell Smart Home was much simpler and actually worked.
Misleading and extremely limited experience
While Telus’s offering is based on Alarm.com platform, the app itself gives what ? 1-2 options compared to the full Alarm.com app. And many detectors go to sleep so where’s the peace of mind for intrusion detection ? Which is the basic purpose of a home security system.
Although paying the full monthly price and just to learn that even integration with Alexa is a problem. And the support is somewhere in the world, no one can really tell.
Also to make things worse, how can you explain the fact that’s it’s impossible to have chat support while this is a Smart Home connected solution.
Very disappointing experience and it makes me reconsider my complete commercial relation with Telus.
Although paying the full monthly price and just to learn that even integration with Alexa is a problem. And the support is somewhere in the world, no one can really tell.
Also to make things worse, how can you explain the fact that’s it’s impossible to have chat support while this is a Smart Home connected solution.
Very disappointing experience and it makes me reconsider my complete commercial relation with Telus.
Show more
