Limited App
I recently was forced to upgrade from Vivint to this app, and I am extremely frustrated with the limited and frustrating functionality. Even the installer couldn’t customize the rules to ensure our doors automatically locked at night. Waiting for my contract to renew to switch.
Can’t log in!!!
Just realized they changed the app and now I have no access.
Flakey and unreliable
I am unable to open the app, I keep receiving “An unexpected error has occurred” message. Super frustrating when our former system from Vivint never had issues like this but we were practically forced to upgrade. It’s no good if we can’t arm or disarm or even check on our homes because the app won’t even open
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Highly distinctional
How this app has a >4 star rating is a shock to me. The entire Telus system is horrible - buyer beware, just get a ring or a nest.
Confusing log in Glitchy as hell
Seriously, how the hell are you supposed to log in - on the app? Through MyTelus? Constant redirects that then end up with an error message about migrating credentials but that there are technical issues / for the last 3 months!? Good luck trying to log in - ask for a login link that then takes you to the mytelus portal / good luck trying to navigate my Telus @&$?! Seriously, I’d just like to turn my alarm system on and off through the app - Brutal!!
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