Glitchy. Doesn’t load
You guys really need to get rid of all the videos of clothes. I don’t see why it’s necessary. I’d rather a working app than a “vibey” app. They offer “20% discount”from first order off the app and it never applied. While we are at it, the 14 day return is insanity for a company that is “elevated” and offers “higher quality” items. No returns except store credit on Black Friday, etc sort of sales. Never seen a company not make proper returns off their Black Friday, Boxing Day sales . Seems shady.
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app is slow, unresponsive and overheats phone
the app is slow, takes 15-30 seconds to respond to input, sometimes interprets scrolling as a click/press, overheats phone, basically unusable.
Never Able to Place Order
I’ve been shopping at Aritzia for years, but last year, something happened to my account where I cannot place orders. No matter what I do, I am unable to place an order on the app or website. I’m so disappointed and have spent hours on the phone with concierge in the past, to which they can never figure out what the problem is either.
The first time this happened was back in November 2025. Seriously don’t think I have been able to place an order since August 2024.
I’m pretty sure how I resolved it was literally driving two hours away to the closest boutique and having an employee place the order for me. But they could not do that over the phone. I’m in college and don’t have time to drive two hours away to place an order I should be able to place online.
The first time this happened was back in November 2025. Seriously don’t think I have been able to place an order since August 2024.
I’m pretty sure how I resolved it was literally driving two hours away to the closest boutique and having an employee place the order for me. But they could not do that over the phone. I’m in college and don’t have time to drive two hours away to place an order I should be able to place online.
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Expensive items
The quality is not bad and it’s very expensive. Why would they get a sweatpants? For 100$
will be using website
app is super glitchy and causes my phone to overheat
