Terrible service
I ordered two hoco dresses and filled everything out properly and my package was returned to sender, I contacted customer service and they said my refund will take around 4 months and if I want to order again I need to pay for express shipping so my package is prioritized. I was never contacted either so I need to find a hoco dress in a week and a half because I was unaware of the cancellation. 0/10
Show more
Misleading
They do not tell you that they will charge you $18 to return items. Good luck trying to reach customer service. Not worth it.
Deleting this app
Disappointed by the app’s association with creators who appear dismissive toward serious issues like SA. Platforms should be more careful about who they promote and should prioritize accountability and user safety.
Don’t bother paying for expedited shipping
I paid $30 for next day business delivery and it took them almost a week to send out my package. Contacted customer support who refused to provide a refund for the shipping cost. Terrible customer service and company
worst exchange/return system ever
Do not buy anything from here. It is so awful I have tried everything to exchange a dress but it’s like they want to do the least amount of work possible. So then I tried to return instead because the exchange system literally wouldn’t work and I would have lost 30$, so now im stuck with a dress that’s too big and the knowledge that I’ll never buy from this horrible company ever again.
Show more
