Missing Items and No Refund or Replacement
I had a very disappointing experience with an online Oh Polly order. I ordered 5 items but only received 3. I contacted customer service multiple times and provided all the information they requested. During the investigation, I was given conflicting information about the parcel weight. CCTV footage was later provided, but I was still not satisfied that it clearly resolved what happened to the two missing items. After a long back-and-forth, my case was closed with no refund or replacement. I’m sharing my experience so other customers are aware before placing an online order.
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This app is terrible
I order from the first time ever when I placed my first order it kept canceling it saying it was fraud. Then I ordered again and again and it kept canceling it because it kept saying it was fraud when it was not. They need to fix there to actually find real fraud . I hate this app and will never buy anything from them.
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Only ships to US
I had the Oh Polly UK app for years and made many orders through it, I then got this US version of the app and made orders through it as well. Now all of a sudden they no longer ship to Canada, and when I reached out they said they never did.. even though you can go to my previous orders and see that I ordered through this app in the past. Now the UK app is no longer available and this US app is useless to me. Guess I won’t be purchasing from Oh Polly anymore.
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Shipping to Canada
Don’t bother downloading the app…u can only use it if ur in the US which is weird because I used to place orders on this app with no issues but now I can’t.
bad filters
filtering by size doesn’t work. i select size 0 & it proceeds to show me dresses that are out of stock in 0????
