Unprofessional
Not reliable at all! Shipping dates are completely inaccurate. I ordered one dress and was so excited to finally have a place that sold XXS dresses. However, when I ordered from them a second time, I paid extra for priority shipping to have it shipped within the 1-3 business days (since I had a wedding to attend) and it still hasn’t come. It says on USPS that they haven’t even received the item, so I know that it’s not USPS fault. On top of that, I’ve sent emails, DM’s, and live chats to get some answers, or even just a refund, and they aren’t even responding during their business hours. I feel that this is horribly unprofessional and so disappointing.
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4 messages sent to costumer service, 0 responses.
I bought two dresses for prom with the intention of returning one of them. One of my dresses shipped about a month ago so I knew I wouldn't be able to return it, as I knew the return policy was within 14 days of delivery. After my second dress arrived, I knew I would need to return it. However, after a vigorous search of the website AND the app, there was no option to generate a return label. I reached out to costumer service FOUR SEPERATE TIMES, and never heard a response from a single one. It is now past the 14 days and I am unable to return my dress and am now out 80 dollars, so thank you for that. If I could rate 0 I would!
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Terrible customer service!
Don’t buy from this brand terrible customer service. Written multiple times and never got back to me. They haven’t even shipped items paid weeks ago!
Highway robbery
Wish I could give them zero stars… this site has beautiful designs but do you ever receive them? No it’s always lost in the mail and they never want to refund you unless you fight teeth and bone for your own money … horrible. I do not recommend
Horrible Customer Service
From someone who has never ever written a negative review of a clothing space let me tell you this was awful. I ordered two dresses on final sale for Valentine’s Day. My package was returned to sender. I asked what the process was to have it resent. They offered a refund and I asked is there another option so I can still get the dresses. They refused to answer. Kept sending the same auto messag. I honestly figured it must be a bot. I asked them to answer my question and was immediately met with a rude response. When I asked to speak to someone else they blocked me. I have screenshots of everything to prove it
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