Grandma
This app makes my granddaughter smile! And happy! She loves your dresses and I do too. Your dresses are very beautiful and prices are great.
You all work with me when I have a problem and love that. Shipping is always right on time and ready your just a awesome sight best one my granddaughter has picked that I love hands down💕💕
You all work with me when I have a problem and love that. Shipping is always right on time and ready your just a awesome sight best one my granddaughter has picked that I love hands down💕💕
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Unprofessional
Not reliable at all! Shipping dates are completely inaccurate. I ordered one dress and was so excited to finally have a place that sold XXS dresses. However, when I ordered from them a second time, I paid extra for priority shipping to have it shipped within the 1-3 business days (since I had a wedding to attend) and it still hasn’t come. It says on USPS that they haven’t even received the item, so I know that it’s not USPS fault. On top of that, I’ve sent emails, DM’s, and live chats to get some answers, or even just a refund, and they aren’t even responding during their business hours. I feel that this is horribly unprofessional and so disappointing.
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4 messages sent to costumer service, 0 responses.
I bought two dresses for prom with the intention of returning one of them. One of my dresses shipped about a month ago so I knew I wouldn't be able to return it, as I knew the return policy was within 14 days of delivery. After my second dress arrived, I knew I would need to return it. However, after a vigorous search of the website AND the app, there was no option to generate a return label. I reached out to costumer service FOUR SEPERATE TIMES, and never heard a response from a single one. It is now past the 14 days and I am unable to return my dress and am now out 80 dollars, so thank you for that. If I could rate 0 I would!
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Terrible customer service!
Don’t buy from this brand terrible customer service. Written multiple times and never got back to me. They haven’t even shipped items paid weeks ago!
Highway robbery
Wish I could give them zero stars… this site has beautiful designs but do you ever receive them? No it’s always lost in the mail and they never want to refund you unless you fight teeth and bone for your own money … horrible. I do not recommend
