DONT USE SHOP SIGN IN
Sign in on computer and app not matching up. Doesn’t push through cart. Very slow doesn’t load. Garbage app
In love
Me and my cousin bought them and we love them!!!!! So soft cute and trendy!
Worst Customer Service I’ve Experienced
I am extremely disappointed with my experience. Not only did I receive the wrong item, but the customer service made the situation even worse. There was no real accountability for their mistake, no urgency, and no effort to make things right. I had a vacation coming up, and because of their error, I didn’t have the outfit I specifically ordered.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
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SCAM
worst customer service of all time
Horrible exchange policy
Extremely disappointed with White Fox’s exchange process. First, they charge $9.95 just to exchange an item, which is already frustrating. Then, after I returned the merchandise, it’s been over a week since they received it and I still have not been credited.
Customer service has been completely unhelpful — I keep getting automated responses instead of real answers. Coincidentally, now that all the sales are over, my issue is still unresolved. This feels misleading and unfair to customers.
I will not be ordering again due to the poor exchange policy and lack of real customer support
Customer service has been completely unhelpful — I keep getting automated responses instead of real answers. Coincidentally, now that all the sales are over, my issue is still unresolved. This feels misleading and unfair to customers.
I will not be ordering again due to the poor exchange policy and lack of real customer support
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