Beware of missing clothing with little recourse.
I am a repeat buyer so I was shocked when I opened up a package and one of the baby tee's I ordered was missing. The missing tee size is no longer available. White Fox will however, as a "courtesy", give me credit for the money I paid them for the shirt I did not receive to order a different size, but I will not receive free shipping to place that order. If I choose to return the other shirts and go elsewhere to get matching shirts I will incur the return shipping fee, even though the error was on them. I am very disappointed with the customer service. I am only writing this review after multiple attempts of kindly asking them to help me to no avail. My oldest daughter is getting married, she several young teenage sisters, one with a significant disability, and this was for a sibling bachelor party they could have at home and everyone be included at home with them in her color scheme - it has really put a sour taste for White Fox for me.
But at least the hoodies/sweats arrived?
But at least the hoodies/sweats arrived?
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DONT USE SHOP SIGN IN
Sign in on computer and app not matching up. Doesn’t push through cart. Very slow doesn’t load. Garbage app
In love
Me and my cousin bought them and we love them!!!!! So soft cute and trendy!
Worst Customer Service I’ve Experienced
I am extremely disappointed with my experience. Not only did I receive the wrong item, but the customer service made the situation even worse. There was no real accountability for their mistake, no urgency, and no effort to make things right. I had a vacation coming up, and because of their error, I didn’t have the outfit I specifically ordered.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
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SCAM
worst customer service of all time
