Worst Customer Service I’ve Experienced
I am extremely disappointed with my experience. Not only did I receive the wrong item, but the customer service made the situation even worse. There was no real accountability for their mistake, no urgency, and no effort to make things right. I had a vacation coming up, and because of their error, I didn’t have the outfit I specifically ordered.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
The whole reason I shop online is for convenience and to have the clothes I need arrive on time. Instead, I was left dealing with a confusing return process and waiting for a resolution to a problem that wasn’t my fault. A simple apology isn’t enough when the company doesn’t offer a meaningful solution or show that they value their customers’ time.
This was a frustrating and stressful experience from start to finish. Based on how my order and customer service were handled, I would not recommend shopping here.
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SCAM
worst customer service of all time
Horrible exchange policy
Extremely disappointed with White Fox’s exchange process. First, they charge $9.95 just to exchange an item, which is already frustrating. Then, after I returned the merchandise, it’s been over a week since they received it and I still have not been credited.
Customer service has been completely unhelpful — I keep getting automated responses instead of real answers. Coincidentally, now that all the sales are over, my issue is still unresolved. This feels misleading and unfair to customers.
I will not be ordering again due to the poor exchange policy and lack of real customer support
Customer service has been completely unhelpful — I keep getting automated responses instead of real answers. Coincidentally, now that all the sales are over, my issue is still unresolved. This feels misleading and unfair to customers.
I will not be ordering again due to the poor exchange policy and lack of real customer support
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App is good but clothes?
App works amazing. 10/10 for that. The clothes having the name plastered in big lettering makes it seem cheap honestly. No way it should be 70$ for it to be only company name plastered. It screams cheap
A SCAM!!!!!
This store is totally a scam!!! My daughter ordered the wrong sizes hoodies without consulting me. I emailed White Fox 20 minutes after the order was placed. They didn’t answer. Then, the status of the order changed from “Confirmed” to “Preparing”. I thought to return the order while it’s prepared so they don’t ship it since there is no a “cancellation” option. They canceled the 20% coupon of the new user although I never used it. They charged me $10 for a return label!!!!!! Which is really funny!!! They still have the hoodies, the hoodies aren’t shipped and they charge me for a return label!!! Totally crazy!! They also offer only a store credit, not a refund to the original payment method!!! A total SCAM!!!! Never again!!!!!
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Was Charged Without Consent & Was Offered Store Credit Only per Policy.
I had store credit that I wanted to use & after wanting to complete a second purchase with Whitefox and looking over my shopping cart. I was not excepting that after selecting next it would direct me to the confirmation page where it charged me the FULL amount onto a payment method and shipping address that I did not agree to.
PLEASE DELETE YOUR PAYMENT & SHIPPING METHOD IF YOU DONT WANT THIS TO HAPPEN TO YOU!!!
I contacted Whitefox via chat right away & of course due to the time difference they responded the following day saying they would attempt to cancel order but any refund issued per their policy would be returned with additional store credit.
Their customer service is no help & I have not heard back after I replied to their response giving them more detail and asking for a customer service phone number so this issue can be resolved.
PLEASE DELETE YOUR PAYMENT & SHIPPING METHOD IF YOU DONT WANT THIS TO HAPPEN TO YOU!!!
I contacted Whitefox via chat right away & of course due to the time difference they responded the following day saying they would attempt to cancel order but any refund issued per their policy would be returned with additional store credit.
Their customer service is no help & I have not heard back after I replied to their response giving them more detail and asking for a customer service phone number so this issue can be resolved.
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Love Products but that’s it
Great company but I’m done from the last 2 years of poor fulfillment practices, customer service practices and the lack of customer support. Shame.
They have amazing products but they have no customer service and the shipping to the United States on standard will take over a month, and you won’t have clear updates on your package. They also will move your customer service request if they still haven’t replied in a week to the end of the queue when you follow up
They have amazing products but they have no customer service and the shipping to the United States on standard will take over a month, and you won’t have clear updates on your package. They also will move your customer service request if they still haven’t replied in a week to the end of the queue when you follow up
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DONT SHOP FROM HERE⚠️
Horrible place to order from worst experience I ordered something from here about 3 months ago and it still hasn’t delivered I waisted 73$ on something I never received I emailed them and they didn’t respond till 2 months and they were no help never buying from here again.
not a scam, just extremely slow
i was supposed to receive my items within 7 business days, but it took closer to a full month which was really odd because they now have a u.s warehouse. the overall quality of the clothes is a hit or miss, the shirts i got have cute designs but feel like paper, but the lounge shorts have deep pockets (which is really rare to see in women's clothing) and the quality is pretty decent. overall, they DO deliver orders even if it takes forever. i feel like its overpriced for the quality you're paying for, but if you like the designs and don't mind waiting i'd say go for it.
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took longer than expected
The hoodie i ordered was nice and fit true to size, shipping took 14 business days and I contacted customer service about my package taking longer than anticipated and they answered quickly so overall good business and cute clothes!
Returns
I returned an item not knowing you do not get cash back, just a credit slip. It took 7 weeks to get my return to Australia even though they have US warehouses. Would not reorder from them but now I have a credit slip. Fighting to get my money back!
Slow, but very good customer service
My order got slowed down by 5 days even though I paid for express shipping. After a few emails, the owner worked things out and now everything is good to go. Kudos to having great customer service and solving problems within hours. 5 stars
Shipping
DONT ORDERRR! Worst costumer service and they have yet to ship, they won’t respond. Also, I paid for faster shipping and they don’t care. This brand is a scam
Lots of opportunities for improvement
While the app has improved alot since I’ve installed it about 2 years ago there’s still so much that can be done to perfect it.
1. Allow buyers to leave reviews of their purchases. This means the fit, true to size, stretchy, tight fit, lose fit, is the materiel soft, stiff, is the color true to picture. But not allowing buys to leave reviews it seems like white fox is too scared of people leaving bad reviews. If they’re so confident in their products there should only be gain from white fox to buyers of white fox.
2. I would suggest dedicating more designs into their swimsuit line. There are many beautiful options but much is left to be desired from their one pieces.
3. A mid- size model could broaden your consumer demographic greatly. @breannaivy is a perfect model for this role. I am no agent but her work for ‘myoutfitonline’ encouraged me and made me confident in my purchases with them.
Just a few things to consider from a fellow white fox lover 🤍🤍🤍🤍🤍🤍🤍🤍
1. Allow buyers to leave reviews of their purchases. This means the fit, true to size, stretchy, tight fit, lose fit, is the materiel soft, stiff, is the color true to picture. But not allowing buys to leave reviews it seems like white fox is too scared of people leaving bad reviews. If they’re so confident in their products there should only be gain from white fox to buyers of white fox.
2. I would suggest dedicating more designs into their swimsuit line. There are many beautiful options but much is left to be desired from their one pieces.
3. A mid- size model could broaden your consumer demographic greatly. @breannaivy is a perfect model for this role. I am no agent but her work for ‘myoutfitonline’ encouraged me and made me confident in my purchases with them.
Just a few things to consider from a fellow white fox lover 🤍🤍🤍🤍🤍🤍🤍🤍
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Takes forever to ship
Took 3 weeks for ONE clothing item to arrive. Quality of clothing is good but overpriced. Don’t recommend.
DO NOT ORDER FROM HERE
I ordered my package about 2 months ago I still haven’t received it and I have emailed them and I still haven’t gotten a response back so do NOT BUY FROM HERE!!!!!
5 star reviews are paid
Worst shopping experience - pay for returns, takes 3-4 weeks. Then my store credit they they owed me for a return EXPIRED. So I’m out $120 for clothes I returned.
Not to mention my return was only processed after I went on Instagram and wrote reviews on WF page because they claimed not to receive part of my return and refused to give me my money back.
These place has predatory practices, and store credit expires after a year.
Not to mention my return was only processed after I went on Instagram and wrote reviews on WF page because they claimed not to receive part of my return and refused to give me my money back.
These place has predatory practices, and store credit expires after a year.
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Love it
So I love it sooooo much my favorite hoodie is probably the pink comfort club! And if white fox actually sees this please send me PR
they never sent my package
I ordered a hoodie over 3 weeks ago and they still have not sent it out to the shipping center. They will not answer dhl express, they will not answer usps, and they will not answer my emails.
Lengthy post apologies in advance
I had never heard of white fox till my 14 year old daughter told me about it then she proceeded to asked for a sweatshirt for her birthday. So I down loaded there app and subscribed to get there email alerts. Which with doing so this would get 30% off my first purchase. So I ordered the sweatshirt my daughter picked and since I was getting “30% off “ I order myself one as well. Okay so I put my order through and the code for 30% off but it did not give me the discount so being that’s one of the main gifts my daughter wanted I went ahead and ordered them both. Bc I though I would be able to talk to someone and the could either give me a discount on my next purchase or just reimburse me for this. Did this happen!? Nope not only did i not get 30% off I was told I didn’t have a order with them. Mind you this is all via email!! Which I can not stand bc it’s not a person it’s a computer!! Okay whatever so I proceed to try to speak with someone bc now not only did I not get a discount as promised now I don’t have a order!! and YES of course I was already charged for this purchase!! Okay so this is a prime example why I hate computer generated emails or calls because after about 8 weeks I was shockingly supered to see a white fox bag laying on my porch!! So I did FINALLY received my order!! So I open the bag and the sweatshirts were great quality and very soft but the size is very very very large I got my self a med/ lg and I’m 5’4 140lbs and it was huge!! I got my daughter a sm/med and it was ginormous on her! So order down when ordering sweatshirt and sweat paint! Oh and the hoodies do not have front pockets!!! Even though the CSR “generated computer” was terrible I can not complain to much on the quality of the hoodies. Even though I had such a terrible experience the first time yes I did try them again months later and ordered a few of there cute t-shirts, tank top and sweatpants. My only advice on this is again order down (smaller) on sweatpants and T-shirt’s and tank tops run a little small. So I would order your exact size but don’t dry them or order a size bigger and if your dry them you’ll be okay. Also be ready to wait for at least a month to get your order!! So if it’s for a certain date order it well in advance. Not trying to down grade or talk badly of white fox just giving my true honest experience with this retailer! Will I order from White Fox again maybe… am I a huge fan No but I will give them credit on having Great quality on the material and there products (clothes) Thanks for reading and hope this helps anyone new to White Fox!!
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