Awful App
Makes me want a new diffuser because of how AWFUL this app is.
Response from developer
Hello. We are genuinely sorry to hear that your experience with the app has been frustrating, and we want to help you get this resolved right away. Please connect with our Customer Service team so we can understand exactly what is going wrong and walk you through the proper solutions. You can easily reach us via the live chat on Aromely.com or by calling 1 866 276 6359. We also want to share that a new update for the app is launching next week with several key improvements that might help as well. If our team is able to get everything working smoothly for you, we would be incredibly grateful if you would reconsider your rating. We look forward to assisting you!
Cool Device, app needs MAJOR work
The app is developed, visual and performance by outdated and clunky code. It’s very confusion to navigate, slow, actually very slow. Has major connectivity issues with the unit and the set up for device activation makes no sense. The have a schedule which is great if you have a regular unit. We have the unit attached to our HVAC system. There really isn’t a schedule that works unless you run your AC 24/7 or fan 24/7 and then set the unit timer. I asked about having a simple on / off setting with a timer. This will give the option of running the unit for 2 hours and I can run my a/c fan for 2 hours as well. Needs major work.
Show more
Love the scent, the app needs work
This is quite literally the worst app I’ve ever used. It times out consistently and it asks me to “make a new password” every time I try to change my diffuser’s schedule. When I open the app it will connect to my diffuser via Bluetooth but when I get to the screen to set a new schedule it tells me I’m no longer connected to Bluetooth. Even though I haven’t changed my location. The developers need to completely revamp the app and make it more user friendly. It would also be great to have some sort of user manual incorporated into the app for customers to refer back to later. If I had known the app was this bad I would’ve purchased a different brand of diffusers.
With all of the being said, I love my newest scent, Amber Oasis. It’s probably the best one I’ve had since purchasing my diffuser over a year ago
With all of the being said, I love my newest scent, Amber Oasis. It’s probably the best one I’ve had since purchasing my diffuser over a year ago
Show more
Terrible support
Previous update caused a crash and the update kicked everything offline. Back and forth with support and they have no resolution and stopped replying. Asking me which device I’m using to control? The same one it worked with for over a year!
Quit working
The system has been working great but now when I try to connect on my phone it’s giving an error and will not let it connect. I contacted cs Sunday 2/1/26 and was told a new update was being released that day to fix the issue but it is still not working.
