Aromely User Reviews

Customer Experience

Positive experience35.3% of reviews
Neutral0.0% of reviews
Negative experience64.7% of reviews

~ Based on 17 written reviews from the US App Store.

Is Aromely Safe?

Not enough ratings yet to assess Aromely.

Is Aromely Legit?

Aromely appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Aromely is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Work great

Easy to use and works great

Horrible!

The UI and UX need significant improvements. The intense purple color is hard on the eyes.

1. Schedule validation:
The bug is that it compares start < end as if both were on the same day. 11:05PM to 1:00AM is valid overnight schedule. The fix is simple: if end < start, add 24 hours to end (end += 24*60 in minutes) and treat it as crossing overnight.

2. The time picker is broken:
Something happens with the index bug ( off-by-one) missing 10 and 11.
You should replace the code for native iOS picker (UIDatePicker / DateTimePicker in React Native), which already handles all of this.

3.Colors and readability:
Please use similar (#1a1626 or similar) or a light one.
Section titles have a text-shadow that duplicates the text blurrily underneath

4. Diffusion cycle UX:
“30s / 240s” means nothing to most people. I’d add presets (light/medium/strong) with advanced mode that exposes the seconds.

5. Errors and Copy:
The all-caps “ATTENTION” modal is aggressive. Better and inline message under the field.
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Response from developer

Hi Danygb97, Thank you for taking the time to write such a detailed review. It is clear you looked at the app closely, and that kind of feedback is useful to us. 1. Overnight schedules. The validation is not an oversight or a comparison mistake. The diffuser's firmware only runs schedules that start and end within the same day; the hardware simply has no notion of a schedule that crosses midnight. Adding 24 hours to the end time was, as you can imagine, the first thing considered; the problem is that the diffuser cannot execute the result. The app rejects that range on purpose so the device is never sent something it will not honor. To cover 11:05 PM to 1:00 AM you set up two schedules: one from 11:05 PM to 11:59 PM and another from 12:00 AM to 1:00 AM, and the diffuser runs them back to back. Some of the app's decisions come from device limitations that are not visible from the screen, and that is worth keeping in mind before calling them bugs. 2. Time picker. This one was a real bug, and we genuinely thank you for it. We fixed it the same day and the fix is live in version 10.7.0. If you update and still see anything odd, please let us know. 3. Colors. We understand the intense purple is not to your taste. That is a preference, and a significant share of our users do identify with that palette, so it is not something we change on one opinion. That said, the entire interface is being fully redesigned right now, including colors, contrast and the section titles. 4. Diffusion cycle. Light/medium/strong presets have been considered. The problem is that the right intensity depends on the diffuser, the size of the space, the oil and each person's taste; a fixed preset ends up wrong for almost everyone, and the "advanced mode" becomes what people actually use. Even so, we are working on a proposal to make the seconds easier to understand without imposing values. 5. Messages. The "ATTENTION" dialog is designed to draw attention, which is exactly its job. The tone and presentation of messages are being reviewed as part of the interface redesign. One last request. Of the five points, one was a bug and it is already fixed; the other four are preferences or device limitations. A one-star rating hurts an app built by a small team a great deal, and it reaches us nowhere near as fast as a message through in-app support or an email to sales@aromely.com, where we can answer you directly and with context. If, after updating, you feel the app deserves it, we would appreciate you reconsidering the rating. Thanks again, The Aromely team

Fácil de usar

Me gusta está bien práctica la aplicación

Awful App

Makes me want a new diffuser because of how AWFUL this app is.

Response from developer

Hello. We are genuinely sorry to hear that your experience with the app has been frustrating, and we want to help you get this resolved right away. Please connect with our Customer Service team so we can understand exactly what is going wrong and walk you through the proper solutions. You can easily reach us via the live chat on Aromely.com or by calling 1 866 276 6359. We also want to share that a new update for the app is launching next week with several key improvements that might help as well. If our team is able to get everything working smoothly for you, we would be incredibly grateful if you would reconsider your rating. We look forward to assisting you!

Cool Device, app needs MAJOR work

The app is developed, visual and performance by outdated and clunky code. It’s very confusion to navigate, slow, actually very slow. Has major connectivity issues with the unit and the set up for device activation makes no sense. The have a schedule which is great if you have a regular unit. We have the unit attached to our HVAC system. There really isn’t a schedule that works unless you run your AC 24/7 or fan 24/7 and then set the unit timer. I asked about having a simple on / off setting with a timer. This will give the option of running the unit for 2 hours and I can run my a/c fan for 2 hours as well. Needs major work.
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Love the scent, the app needs work

This is quite literally the worst app I’ve ever used. It times out consistently and it asks me to “make a new password” every time I try to change my diffuser’s schedule. When I open the app it will connect to my diffuser via Bluetooth but when I get to the screen to set a new schedule it tells me I’m no longer connected to Bluetooth. Even though I haven’t changed my location. The developers need to completely revamp the app and make it more user friendly. It would also be great to have some sort of user manual incorporated into the app for customers to refer back to later. If I had known the app was this bad I would’ve purchased a different brand of diffusers.

With all of the being said, I love my newest scent, Amber Oasis. It’s probably the best one I’ve had since purchasing my diffuser over a year ago
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Terrible support

Previous update caused a crash and the update kicked everything offline. Back and forth with support and they have no resolution and stopped replying. Asking me which device I’m using to control? The same one it worked with for over a year!

Quit working

The system has been working great but now when I try to connect on my phone it’s giving an error and will not let it connect. I contacted cs Sunday 2/1/26 and was told a new update was being released that day to fix the issue but it is still not working.

Seamless Scenting!

The Aromely app is incredibly easy to navigate and clean. The Bluetooth pairing is instant and reliable, making it a breeze to set schedules or adjust intensity in seconds. It’s the perfect, stress-free way to manage your home fragrance!

Stopped working

App was fine til they “fixed” it. Reached out to them a week ago and they said they were working on another fix. A week later, still doesn’t work. How do you expect people to use their system when the app is trash?

App sucks

For days I’ve been trying to log in to change the settings on my system. App just crashes.

App no longer operational

I went to change out my diffuser oil today (1/24/26), and upon going into the app to change my settings, it is no longer opening. The Aromely Home Screen stays frozen when attempting to open the app before shutting itself out after around 30 seconds. It shows an update was done just a few days prior to this, so hopefully Aromely gets around to fixing the issue soon.
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App locking up

At first the app was great. 1 week later I try to use it and connect to my unit and the app freezes once I try to connect. I tried resetting my phone and settings, deleting the app/cache and reinstalling, unplugged the unit for 1 minute. App still freezes when trying to connect. I even downloaded the app on my wife’s phone and it does the same thing. Tried to send a message for technical support. I fill out the form and the send button doesn’t work. This seems like a systematic issue with the company. Unhappy customer after spending over $500 on their product.
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The worst app!

I don’t know if it is the latest revision or when this started happening but now I can no longer access my diffuser in the app and I can’t remove it nor can I update and create a new diffuser. I tried tapping on the diffuser information and cannot get to the next screen to make adjustments in any of the settings.
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Works great - feature request

Would like the ability to initiate a timed “instant” action. Like when it’s outside of a schedule and you want to turn the unit on for a brief moment. Currently, you would have to set a schedule. Would be nice to be able to have a few quick run options. So far so good our pro model. Thanks,

Response from developer

Thank you so much for your feedback and for choosing our Aromely! 🙌 We completely understand your request for a quick “instant run” option. While the app doesn’t currently have a dedicated quick-start button, there’s a simple way to achieve the same flexibility: You can create a schedule that is set to run at all times and on all days of the week. Once that schedule is created, simply switch it to “Off.” This way, whenever you’d like to use the diffuser outside of your regular schedule, you can just turn it On manually and pause it once you’re done. This setup gives you the convenience of starting and stopping your diffuser anytime without needing to re-create a schedule. We truly appreciate your suggestion, and we’re always working on ways to improve the app to make it more intuitive for our users. Thanks again for being part of the Aromely family! 🌿

Wow!! Works Smooth

This is one of the fastest and more secure apps out there for scent diffusers. I love Aromely's smart scent diffusers.

Response from developer

Thank you so much for your amazing feedback! We’re thrilled to hear that you’re loving Aromely’s smart scent diffusers and finding the app fast and secure—that means the world to us.

Always Improving: My Experience with the New Aromely

I've been loving the new version of Aromely. The fresh, modern interface and super intuitive features, like quickly switching between English and Spanish, perfectly match my Miami lifestyle. I appreciate the technical support, too; it's efficient and incredibly personalized, so I always feel well taken care of. Aromely truly knows how to set the perfect vibe and transform any space.
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Response from developer

We’re so happy you’re loving the new version of Aromely! 🙌 It’s great to hear the modern look and the English/Spanish switch fit right in with your lifestyle. And knowing our support team made you feel taken care of really makes our day. Thanks for being part of the Aromely family—we love helping you set the perfect vibe. 🌿✨ — The Aromely Team