So Awful. Really, Really Bad Ap
I travel in Europe a lot. I use all kinds of apps. Some are great some need work. This is at the top of my Top 3 worst European apps. I’m sure more people would agree but seeing as every review on here is saying how bad it is for years and they have never fixed it they obviously couldn’t care less. Let me tell you…The online desktop version wasn’t much better and I wasn’t able to complete a purchase there either. For the Love of all that is good and Holy, please Napoli, ask one of those saints in one of your hundreds of churches to send you someone that actually passed basic programming 101.
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Not a very good app
You have to download this app to obtain your arrears and it says skip the queues but this is not correct because you have to join the queue where ever you use it to have the code changed into a ticket? Also the transport code does not scan when getting a train so more time is wasted trying to get through the barriers.
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Awful in every aspect
Paid and didn’t get a card. Wasted an afternoon as didn’t have further budget to buy more museum accesses. Everything about the app functions poorly - couldn’t update my profile - ended up doing it on the website. Issues with paying. Said there was an error. Charged my card. Sent a payment confirmation. Didn’t send a pass. Useless.
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Doesn’t work
Payed €16, my ticket disappeared after 10 mins
Bad administration & design
Bad administration and bad app design. The website says the pass is activated when it is first scanned not when you opened it. The payment system failed multiple times and support team was slow and kicking users around different teams before resolving it.
