Truly amazing staff and a beautiful place
From checking in we were off to a perfect start with Mohamed big thank you to you and all the boys on the front desk couldn’t ask for more 👌👌👌👍👍the roof top bar and pool were perfect couldn’t think of a better place in London to spend sitting in the sunshine with amazing service big thanks to Samir,Lewis and Vincent and the rest of the gang your all amazing keep doing what your doing it’s perfect 👌 xx
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Glitchy, sadly
Was able to check in via the app once but now can’t log in as it’s not recognising me. Can’t see spa treatment menu or book a spa treatment or the pool and as that’s the main reason for staying here it’s disappointing. Cute app and idea but it needs to work please.
Loved the Art’Otel 🧡
From pulling up in my car and welcomed with big smiles and attention from door staff, to taking my luggage to my fabulous, user-friendly room - and being checked in by the amazing Justine - first impressions filled me with excitement by the client-focused care.
I loved the hotel and its facilities so much I booked in for a second night.
This is my new base when I’m in London I’ve decided.
I loved the hotel and its facilities so much I booked in for a second night.
This is my new base when I’m in London I’ve decided.
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Very disappointing
App simply doesn't work, paid extra for'high room', no view whatsoever just a train line that keeps you awake at night. Overpriced and tech doesn't work. Fabulous building but very much a work in progress.
What an experience
Was lied to by the bookings team about a view on the phone ..
given a room that had someone staying in it already
Second room key did not work
Took a deposit so I could order as we used the service
Then asked by room service to pay immediately
Offered us a free drink …
Really
Hospitality industry.
They won’t get repeat business the way they are going . Shocking and disappointing
given a room that had someone staying in it already
Second room key did not work
Took a deposit so I could order as we used the service
Then asked by room service to pay immediately
Offered us a free drink …
Really
Hospitality industry.
They won’t get repeat business the way they are going . Shocking and disappointing
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