A garbage app
It is a dumb app that can only be used on iPad. After my clients signed the SOA forms, it did not send me any notifications. This app is not user-friendly at all.
Update
How does the update work? There is nothing here to download
Great easy but downloading updates issues
App is easy But when time to get updates they do not want to download most of the time
App works well
Have not had any problems with this app, except it continually wants to download an update that does not exist.
Update download????
The app indicates there’s an update and sends you here for the update but where is it? No instructions...
VERY Outdated software barely works
Poorly coded, barely works, prompts me for an update that you can not run, does not work on browser or iOS, kind of works on iPad but not really. This would be great software if it was 1996. Sorry but it needs rebuilt from the group up - start over, nothing is salvageable in 2021. I wish you success.
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Download Update
Cannot download the update
Doesn’t download updates
Difficult to use support not integrated between app developer & carriers and insurance agency all around compared to other online enrollment systems not user friendly !
Please keep working on it
I love that I have it - I hate using it. Constant reminder to download update that just cycles back to App Store but no update. Sometimes I have the kill the app and restart it several times to get where I can put my password in AGAIN to start a new session. I love the app I just wish it wasn’t so unreliable
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Great...when it works
The Ascend App will let you enroll your client and allow the agent to do the Value Based Enrollment with Health Risk Assessment to get paid extra. However, it’s extremely difficult to use when it doesn’t save login info, which is usually the case. You have to manually type your email address (for user name), even if it populates. Also, don’t use a special character that has to use upper case to get to, like an exclamation point. Then there’s the constant lockouts where the Ascend help desk has to send a link to reset the password and during AEP you really don’t have time for such things. I would give it a much higher rating if it weren’t such a pain sometimes.
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Download
Cannot download the update
Glitchy and shuts down constantly
Here it is first day of Medicare open enrollment. My Wellcare VBE shut down and now I can not go back in. I have attempted to use Aetna’s resourses sites which shuts down each time.
I have the IPad4. I hope your developers canfigure this out because I am not happy.
I have the IPad4. I hope your developers canfigure this out because I am not happy.
iOS 14 Support Not Found!?!
Please update the Ascend app to support iOS 14 ASAP before the upcoming 2020-2021 AEP! This is critical as it’s the shipping iOS 14 on all new iPads Apple is selling today!
