Useless
I’ve only downloaded this app to modify my spending limit as I can’t work out how to do this online - the FAQs direct me to a page in my account that doesn’t seem to exist. I can’t even log into the app as it claims I don’t have an Asda Mobile number.
Terrible app.
Really bad. Impossible to navigate . Impossible to see what our account is doing. Impossible to find information no not fixations of payment fails. Customer service dont understand the product. Bad all round.
Don’t bother
As somebody who’s been with Asda mobile since 2016 I know what I’m talking about They were really good back in the day when they were under EE network but since they switched to Vodafone in 2021 they have just kept getting worse over the years customer support is terrible Sounds like they all live in the Philippines they have terrible connection and call quality and don’t know how to resolve issues this app is buggy as hell multiple times they’ve took payment when I’ve set up a new monthly bundle, but the bundle doesn’t get added to my account so prepared to ring customer service every month to get your bundle resolved and God forbid your bank doesn’t stop the automatic payment because it will send the app and your account into a frenzy and you guessed it, you’ll need to ring customer Support I’ve just switched to GiffGaff good riddance Asda mobile you’ve lost a loyal customer
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Will not add my new card
Impossible to use when I can’t add my payment details
Useless
Impossible to log into. It took my money but then didn’t recognise the mobile number they had sent me. Avoid. Giffgaff is far easier
Terrible
Lags, doesn’t let you log in, password reset doesn’t work, even when it lets you log in most of the features such as changing direct debit don’t work, will be leaving.
Diabolical
This app is dire. You can’t log in. Zero effort by the developers.
Not Fit For Purpose
Got my sim this morning and downloaded the app and registered straight away. I’ve been trying to log into the app for hours now, even spoke to customer services who couldn’t help (they couldn’t even tell me what date the direct debit was set for) and told me to reset my password. Tried that, tried reinstalling the app and everything else I can think of in between and it still won’t let me log in. Beginning to think this was a huge mistake…
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Shockingly useless.
I’d give this zero stars if I could but I can’t so I’m stuck with 1. The app has one job and it cannot do it. Whoever made this should be looking for alternative work.
I cannot register an account so I cannot login top up or manage any kind of bills. You had one job I would ask why can’t you do it properly but you fail to do it at all.
I cannot register an account so I cannot login top up or manage any kind of bills. You had one job I would ask why can’t you do it properly but you fail to do it at all.
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spoiled by recent updates
This used to be a good app, but now it's impossible to add a new card or do a top up. Also the automatic top up facility is no longer available.
Asda Ashamed
Despite multiple 1 star reviews about the failure in basic functionality of this app, Asda don’t address these issues. Whoever the well-paid executive is who is responsible for this unresponsive attitude, should be sacked!
REALLY DISAPPOINTED WITH THIS APP, MOBILE COMPANY & MUST DEFINITELY WITH NETWORK PROVIDER VODAFONE
I’ve Been with Asda Mobile, Since 2016 weh they network provider was EE MOBILE NETWORK. I didn’t have any form of problem with EE NETWORK IN ANY SHAPE OR FORM. ITS only weh VODAFONE Decided to take over Asda Mobile & start being they’re Network Provider’s. That now, seems like every month I’m having to contact the provider’s. CAUSE YOU CANT EVEN TOPUP YOUR MOBILE WITH A BUNDLE. & weh yuh do. It can take up to 5 hours to activate your purchased bundle. So, this is the reason why i won’t recommend anyone to go with VODAFONE CSUSE THEYRE TOO DAME THEIFE
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Terrible
This App has been developed by a 2 year old. A big company like Asda come on sort this out. I set up account and try to log in and it takes straight back to the register account page.
Terrible
Probably the worst app I have come across. Had endless problems setting up my account and needed several calls to customer services-who are excellent. Now I have tried to move to a contract but discovered that means I have to have a new sim. Why??? So I’m not taking out a contract. And you cannot register a new card on the app, even though it says you can. You have to go online. Wasted so much time and I’m rather sorry I left my previous provider. Wouldn’t recommend Asda Mobile to anyone.
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Why release something full of bugs.
New to Asda mobile and I note from earlier reviews from over a year ago that the log in issue still doesn’t work.
On mine neither does the manage cards section.
Seems no one at Asda mobile cares after you join them.
So far customer service don’t rush to reply either.
Hope this provider improves.
On mine neither does the manage cards section.
Seems no one at Asda mobile cares after you join them.
So far customer service don’t rush to reply either.
Hope this provider improves.
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Buggy and fails to allow payments
The app is clumsy at best. But biggest problem when it deletes payment cards and does not allow one to be installed
Worst app I’ve ever laid eyes on
For starters the app just doesn’t work properly but not only that I purchased a bundle over 30 minutes ago and it is still not working the app is terrible to use would not recommend to my worst enemy this app has made me want to rip my eyes out
Register
On app can register, on web cant register
So clunky and hard to use
I absolutely hate this app. If I didn’t have to have it for my son’s phone, I wouldn’t. This app is so hard to use. Having to log in 3 times to get to the top-up is ridiculous. Trying to work out how to see the current balance is impossible. This needs to be streamlined so it is user friendly urgently.
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App
App is rubbish. Can’t access it won’t load at all. Needs sorting pronto.
