Won’t allow photo upload
This app is horrible. Each time I try to upload and image it shows a blank screen, freezes and crashes, causing me to have to login again.
Clunky and Glitchy
This app is not very good. I have a sign on and the “symbol “ to use at sign on. The app says it’s wrong but the website recognizes it. Beware if you use this but your insurance is though a spouse. The card will work but they want documentation for everything. Including prescriptions which are obviously coded as such. The app frequently freezes. If you are an employer get something better! Your employees will appreciate it!!
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Cannot submit documentation for multiple card transactions
I have two claims I paid with a card transaction. I received notification I needed to submit documentation for the payments for two different providers. I can submit the statement for one but when I go to submit the statement picture for the second claim, the app replies 'thanks for submitting' but the details show for the first claim processed. I tried to leave the app and re-enter but no attempts to clear the app's bug was successful.
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Lowkey insane how bad this app is
So glitchy and looks like it’s from 2008
Cannot login
I could not login with my correct username. I am able to login using the same username on computer.
Buggy and Slow
This app is a complete joke. Half the time you can't login and good luck actually submitting your stuff and knowing if it actually went through. No email communications. They are so old school I still get alerts via snail mail. Horrible!
Designed to slow you down
Won’t remember usernames or passwords; asks for additional verification (pick an image); then asks you to reset your pw. Again and again. I hate this app. It’s not user friendly, it’s user HOSTILE. No wonder, I’m sure they keep a percentage of YOUR unused funds at the end of your FSA year if they make it difficult enough to file a claim.
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Worst app and company
This is the worst app I have ever used in my life. Also, if your company insists on using ASI flex know that they insist not only every receipt but every itemized receipt. This is different from literally every other company in the world. They want to know what you had done at a doctors when you paid your $35 co-pay. It's incredibly invasive. And I'm literally canceling my account and going without a flex account to get away from this company and this app.
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Repeated Episodes of Being Able to Login then Not
Not sure it even deserves two stars. Can login one day but not the next. Told to close then reopen app but no apparent rhyme/reason when that works or, more often, doesn’t.
Repeated Episodes of Being Able to Login then Not
Can login one day but not the next. Told to close then reopen app but no rhyme/ reason to when that works or doesn’t.
Almost Useless
This app is almost useless. As long as you only want to view your claims or view your balance this app will work perfectly fine for you. But if you want to submit a statement for your required documents, good luck. This app looks like it was designed in 2007 for the second iPhone. Needs a major overhaul.
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Absolutely useless app
Terrible functionality, doesn’t remember password for easy sign-in, not even worth downloading.
New employee can’t log in
I used my gov email… was asked security questions I never created! This is my first time accessing this app. Then I tried a random email, same thing! The 833 number is not in service. This is past scam for me and I can just pay my health bills on my own.
Help getting a new password
Thank you Izzy! You were my Angel tonight! Thank you
Terrible app and rude customer support
The app is junk and the company expects you to navigate the responses in the app when they deniy you recipt submission. The pages dont line and are very hard to follow.
You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.
You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.
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Terrible… just terrible
I’ve never seen a business fail so badly at basic customer service. I’d rate negative stars or zero if I was allowed the app is horrible and the company requires you to use it or they “accidentally” loose your receipts. They also freeze your account for absolutely no reason; obviously it’s just trying to force you to spend less in the hopes that they can keep the remainder. I hope they go out of business and my employer goes with a decent servicer.
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One of the Worst Apps
I don’t even know why this app exists. It’s so terrible. Any time you try to submit a claim and provide the documentation they ask for it throws an error code. I’ve closed the app and restarted 10x in a row and it never works. It’s truly a miserable app to use.
App is bad. Company is bad.
App layout is terrible. You can’t read the secure messages well. They are formatted for a desktop. Maneuvering the app isn’t smooth either.
ASI Flex customer service is also extremely rude, impatient and terrible to deal with. Over the years, I have never had a good experience with a single person there.
ASI Flex customer service is also extremely rude, impatient and terrible to deal with. Over the years, I have never had a good experience with a single person there.
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Worst app I’m forced to use
App seems specifically designed to make it as hard as possible to get your flex money back. Password managers don’t work with the terrible login page. No face-id support. Can’t select multiple images at once when uploading receipts. Just flat awful. Developers should feel bad.
Mileage/medical mix up
I used to love this app but now when I choose medical account and then fill in all the info it says that it is a mileage form even though that wasn’t even a choice and I chose medical.
