No Updates
App not kept updated, last update was Dec 18, 2024. A lot has changed and this app is useless if not ever kept up to date!! (10/30/2025)
Worthless
What in the world? I’ve never seen an app go from 5-star to worthless in one update, but that’s exactly what happened here. Can’t login to my account. Can’t set up a new account, reset password or anything.
I should have known anything related to our municipal government would get messed up if we waited long enough.
I should have known anything related to our municipal government would get messed up if we waited long enough.
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Happy
I’ve used app for a few years. Mostly reporting dead animals on the road. The responses time is amazing. We had lightning hit our street light in front of our house & report. I got email about issue & repair believe was 2 days later which I felt was good turn around. I will be reporting a couple very bad potholes on my work driving route. I will update review on that progress.
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Great app for City information and code requests
Great app for City information and code requests. The staff are quick to respond to requests and the app is very well laid out.
Suggestion: create a means to cancel a submitted request. In cases in which a concern has been remediated before the City has been able to visit the location.
Suggestion: create a means to cancel a submitted request. In cases in which a concern has been remediated before the City has been able to visit the location.
Useful App
I like the Ask Arlington app. It saves time (no runaround on the phone, etc). Also, every time I report/request something, it is taken care of very quickly and satisfactorily.
It works!
City of Arlington works!
Residents give thanks.
Reported a pothole on Sunday, Tuesday it is fixed!
Residents give thanks.
Reported a pothole on Sunday, Tuesday it is fixed!
Says no connection
Despite strong signal
Wrong city app icon
Why does the city now say “Village of Lincolnwood Illinois”? When you click into the app it wants to take you to that cities page, but then redirects you to Arlington.
So Far, It Works
They’ve improved the app a lot from what I’ve read of previous reviews, and I’m glad to report that all the issues most were saying they were having, are now mostly not issues anymore. Sometimes the app will re-spring, or there may be a total app crash here and there but for the most part it works now. I’ve had City of Arlington TX come out and repair many potholes, and etc now. Give it a try if you need to report something to the City of Arlington TX!
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Good idea, but poor app
New icon says Illinois on it…
Hangs on FB pairing, hangs on saving profile changes, hangs almost everywhere. Tells me I have no connection when other apps work fine. Without any filters, items are missing from mobile version that are on full page. Some views populate slowly without showing progress, so look blank.
Hangs on FB pairing, hangs on saving profile changes, hangs almost everywhere. Tells me I have no connection when other apps work fine. Without any filters, items are missing from mobile version that are on full page. Some views populate slowly without showing progress, so look blank.
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App Has Issues City Slow To Respond
The App has some issues such as won’t let you add pictures; freezes up.
The idea of the app is good but the City can’t take 4-5 days to respond. For example, I have a neighbor who constantly put trash out 2-3 days early but by the time the City responds the trash men have picked up the trash.
Same for parking in yard. A lot of people park in yard at night but the City doesn’t check the complaints after 5 so when they check the issue during the day the vehicle is not in yard because driver is probably at work so City responds they found no issue. Duh.
The idea of the app is good but the City can’t take 4-5 days to respond. For example, I have a neighbor who constantly put trash out 2-3 days early but by the time the City responds the trash men have picked up the trash.
Same for parking in yard. A lot of people park in yard at night but the City doesn’t check the complaints after 5 so when they check the issue during the day the vehicle is not in yard because driver is probably at work so City responds they found no issue. Duh.
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Great app, but slow and old
Needs a refresh. Idea and app is great but takes forever to load each screen and does not take an entire screen on the iPhone 11 Pro Max.
Not compatible with iOS 14!! Crashes instantly upon opening. Needs an update!
Not compatible with iOS 14!! Crashes instantly upon opening. Needs an update!
Crashes
This app is so bad. It crashes constantly. And you have to start over. It won’t even submit a request now. I tried to login it crashes. I tried to submit a request it crashes. I tried to select a picture. The whole app freezes. I cannot believe our tax dollars are paying for such a horrible app.
Crashes
It’s nice but it keeps crashing when I try to sign in and it takes a long time to load. And it was frustrating because I was trying to request something extremely important and it wouldn’t let me
App crashes
App just crashes upon opening in iOS14. Will update rating when fixed
Crap
This app is an excuse for the city not to enforce code violations. They simply let the request sit there for months and then close it out stating that it never “registered” in their system even though you have a confirmation it did.
Could be worse.
The app could use an update, but it is informative and easy to use.
Needs Work
This app is basically useless, except you can look up city ordinances. But when trying to submit a request, it freezes up, especially when you attach a picture. Maybe starting over would be better, but I definitely would not recommend this app in its present state.
Needs a big overhaul!!!!
Screen freezes often and hard to move to move around in the app. Not very friendly to use!
App needs work
It won’t allow me to place the cursor where I need it to go, it won’t allow me to select a photo from my library, it needs a topic for dangerous situations.
