Can’t log in.
I really enjoy Astronomy Magazine. Definitely my favorite one out there. The app won’t let me log in. Which makes it useless. This is unfortunate. Please fix this application.
Please fix this app
You guys are great, but you absolutely need to fix this app. Your readers are here, your readers are digital.
Disappointed
Two MANY commercials. Half or better thumbnails commercials. Ridiculous! I’m out, all done with this crap.
Disappointing
I renewed my subscription after a 4 year hiatus.
I never received info on how to access my digital subscription.
When I called Kalmbach publishing they told me that they no longer support the Astronomy magazine app. So why is it still in the App Store.
So sad to see how horrible the magazine has become.
I never received info on how to access my digital subscription.
When I called Kalmbach publishing they told me that they no longer support the Astronomy magazine app. So why is it still in the App Store.
So sad to see how horrible the magazine has become.
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Embarrassing!
I have a question for, Kalmbach: are you seriously not ashamed of yourselves maintaining a garbage app like this? This app is designed before the release of the App Store … you ought to tell people before signing them app for a digital subscription that there’s no way they’d be able to access the digital content ! This is garbage.
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More zoom is needed.
This app is workable, but barely. Please have mercy on your older readers and allow the pages to be zoomed MUCH more than they are in the current version.
Literally, we'd be much better off with a simple PDF viewer at this point.
Literally, we'd be much better off with a simple PDF viewer at this point.
Bad app
This app is not working properly. They sent first two issues which I can download and read but after all issues are locked. You can’t download or read. After complaining many times they do nothing and they stop answering my emails. They even don’t acknowledge that I am subscriber and blame Apple that they do not share data about who has subscribed through Appple App Store.
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Stopped Working as of June 21 issue
Issues had been downloading fine until the June and July 2021 issues which are now locked and will not restore, despite my iTunes subscription not expiring until October. Getting them requires entering a password and the iTunes account info doesn’t work for this. Deleting and reinstalling the app didn’t work - it only allowed restoring issues up to May 21.
So the app has taken my money without continuing to provide the issues, and contacting Kalmbach subscriber assistance does not work because as far as they are concerned you’re not a subscriber with a subscription account #. But they are the ones responsible for the app.
So the app has taken my money without continuing to provide the issues, and contacting Kalmbach subscriber assistance does not work because as far as they are concerned you’re not a subscriber with a subscription account #. But they are the ones responsible for the app.
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Terrible - won’t let you download magazine with a valid subscription
Got a valid yearly subscription paid for 12th July 2020 and it won’t let you me download the June 2021 copy - utter rubbish as there is no support/help option on the app!
Don’t buy it this way!!!!
Don’t buy it this way!!!!
Unusable
As others have said, this app should get a negative rating since it is totally not usable—I cannot even log in. Called Astronomy magazine and was told to contact Apple. What does Apple have anything to do with the log-in of the app, which is developed by Kalmbach media?
I was able to access the digital version from zinio.com or Zinio app. However, the digital content is simply scan of the pages. National Geographic digital content is much better tailored to the online consumption.
I was able to access the digital version from zinio.com or Zinio app. However, the digital content is simply scan of the pages. National Geographic digital content is much better tailored to the online consumption.
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What is the Point
This app keeps promoting the ability to subscribe through your iphone without any means of doing so.
What a mess
I’m not even sure what I’m supposed to do after managing to log in. There’s no way to manage your subscription from this app. Grrr.
Terrible Service - no magazine but you can’t stop your subscription!
For God’s sake keep away from this service - Great magazine but it is just about a scam now - the site supplies you with zero magazines but gives you no way of stopping your subscription - And their User Services is just a black hole..
Am only writing in the hope that somebody from Kalmbach Publishing will read this and help me out - A very distant hope no doubt.
Actually one star is one too many...
Am only writing in the hope that somebody from Kalmbach Publishing will read this and help me out - A very distant hope no doubt.
Actually one star is one too many...
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Terrible!
Have never been able to read a single issue since the app does not work. Have tried reinstalling many times but it still won’t work.
Agree it is UNUSABLE
I’ve tried to reload the new app several times, and it will not “restore purchases”....just sits there trying to update? If not fixed soon, I will delete my subscription. I’ve had Astronomy magazine for decades and sad to see the new app fail...
Complete waste of time
I have tried and tried to get this to work but fails
They never reply to any messages and bombard me with offers
Please do not waste your time or money
The content excellent the app bloody useless
They never reply to any messages and bombard me with offers
Please do not waste your time or money
The content excellent the app bloody useless
Unusable
As others have said, the app is as bad as the print version is good. Honestly, how could you release an app that is so awful?!
Echoing Others
This is indeed a great magazine that I have enjoyed for nearly 20 years. But as so many others have said, the app is as bad as the magazine is good. Previous versions have been a little wonky now and again but the current one is unusable. My local library will thank you for the print copies to which I will now subscribe and pass on when finished.
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Does not work after the first issue
First issue worked fine. After that, the wheel spins and no magazine. I’m still being charged for it, though. That’s a clever business model.
Why...
The Astronomy magazine is 100% one of the best astro mag in the world but sadly let down by this most buggy of apps - constantly having to delete this app then reload - someone fix this - previous version was great.
