App won’t even launch
Worthless because it won’t even get past the launch screen
Fixed my problem
The app and the support I got from AT&T was great! They fixed the issue I had with not being able to receive text messages containing codes that I needed to sign in to some of my accounts and reset passwords! Thanks AT&T
Good Overall
Rep was very nice and solved my issue, app was great to help the rep visualize my problem.
The first time you
The only way I could
Very careful when I
I’m not sure what to
Because of that we
Can we please go
Worked for my issue
Rep was super helpful and resolved my problem. It probably could have been diagnosed without the app but app allowed it to be noticed right away.
I’m going
We are
The first
I’m so
The worst
A complete joke - even the rep on the phone said this thing never works
I have
The game
Don’t in job I can send you a text
Can I send your address for
For sure you have to go back
I have a few minutes before
We will be in touch with you later
We will be in touch with you later
Why does AT&T need access to photos if checking issues? W
I think they accessed my camera also!
Sick people that work for AT&T. Don’t let them access you phone
Sick people that work for AT&T. Don’t let them access you phone
Is this malware?
Genuinely curious.
Zero Stars
App never opens.
Never Opens
Every time I click on this app on my phone it never goes past the opening screen. It’s garbage just like their internet service.
Utterly Incompetent
What a nightmare. Horrendous “support”. If you can call it that. While I was in Europe, my phone connection was glitchy. After being on the phone with them for a hour unable to help me, they instructed me to delete the cell phone data plan on my phone.
That made no sense to me, so I made sure to confirm with the support person that was safe to do. They said that it was and instructed me to continue. When I did, my phone immediately dropped the call.
In an instant, per their instruction, I ended up in a foreign country where I did not speak the language, had no phone service to call any one, no one could call me, no text, no email, no navigation system. I was left stranded to figure out how to find a SIM card with no navigation system in a country I where don’t speak the language. Completely screwed me.
Absolutely incompetent personal who don’t know what they’re doing.
That made no sense to me, so I made sure to confirm with the support person that was safe to do. They said that it was and instructed me to continue. When I did, my phone immediately dropped the call.
In an instant, per their instruction, I ended up in a foreign country where I did not speak the language, had no phone service to call any one, no one could call me, no text, no email, no navigation system. I was left stranded to figure out how to find a SIM card with no navigation system in a country I where don’t speak the language. Completely screwed me.
Absolutely incompetent personal who don’t know what they’re doing.
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ATT Remote Support
For App to work you need to be on phone or in touch with support and they will give you a code to enable the app and give them access to your camera to troubleshoot issue. However There is only so much that can be done remotely depending on the issue.
