a joke?
Response from developer
Hi pb&j sammie, thank you for sharing your feedback. We are very sorry to hear about the frustration caused by the recent changes to the journey planning interface and design. To help us gather your suggestions and assist you directly with route searches, please write to us at at-bus.it/en/talk-with-at. Thank you for your cooperation!
你蚂马思了吧
Response from developer
Hi wyy.ovo，感谢您的反馈。非常抱歉给您带来了不佳的使用体验。如果您在使用应用时遇到了任何问题或故障，请通过 at-bus.it/en/talk-with-at 与我们的团队联系，以便我们为您提供协助。感谢您的配合！
Does not work since the latest update
Response from developer
Hi cc ennervee, thank you for your feedback. We are very sorry to hear that the app stopped working after the latest update. To help us investigate the issue and assist you directly, please write to us at at-bus.it/en/talk-with-at providing details about your device and operating system. Thank you for your cooperation!
Warning: Transportation may become a tourist Trap for Families! (Contactless Payment System)
We wanted to buy tickets for two people. However, the system does not allow you to buy more than one ticket with a single credit card (Mastercard) – the rule is strictly 1 card = 1 ticket. When we tried to pay for the second ticket using a standard German debit card (EC / Maestro), the terminal repeatedly rejected it.
The main issue: Due to strong sunlight on the terminal's screen, it was completely impossible to read whether the payment went through or failed. There was no clear feedback. As a result, we were fined during a ticket inspection. To make matters worse, filing an appeal afterwards is not allowed once you pay the fine on the spot.
Important for all travelers:
1. No Debit/EC Cards: Standard German debit/EC cards are not accepted by the terminals.
2. Every person needs their own payment method: You cannot pay for partners or children with the same card. Each person must use a separate card or device (e.g., 1x physical card, 1x Apple Pay / Google Pay on a phone).
3. Unreadable Screens: Do not rely on the terminal screen in bright sunlight – you simply cannot see if the transaction was successful.
Completely customer-unfriendly and a trap for tourists who are acting in good faith and just trying to buy a ticket!
There seem to be well-organised inspectors out and about, scouring the railways and ‘picking people up’.
Response from developer
Hi sarabakari, thank you for your feedback. We are sorry to hear about your negative experience with the payment terminals. To allow us to examine what happened and provide clarification on your specific case, we invite you to contact our team directly via at-bus.it/en/talk-with-at. Thank you for your cooperation!
Scam
Response from developer
Hi Élias, thank you for sharing your experience. We are very sorry for the issue you experienced with your remaining tickets. Please write to us at-bus.it/en/talk-with-at providing your account details so our support team can investigate the problem and assist you directly. Thank you for your cooperation!
App inaffidabile
Response from developer
Ciao Saggiogufo, grazie per la segnalazione. Ci dispiace per il disagio riscontrato con le informazioni sui passaggi degli autobus nella zona di Montepulciano. Per permetterci di effettuare verifiche approfondite sulle linee e sulle corse interessate, ti invitiamo a scriverci su at-bus.it/it/parlaconat: il nostro team svolgerà i controlli necessari. Grazie per la collaborazione!
Peggiorato!
Response from developer
Ciao, grazie per aver condiviso la tua esperienza. Ti invitiamo a scrivere su at-bus.it/it/parlaconat indicando quanto riscontrato: il nostro team valuterà la tua richiesta e ti risponderà direttamente. Grazie.
Awful new app
Response from developer
Ciao, ci dispiace che la nuova app non ti piaccia. A breve saranno inoltre disponibili dei tutorial per aiutarti a orientarti nelle nuove funzionalità. Grazie.
Terrible access to purchase tickets
Wrong Information
Pratique et pas pratique
Terrible app, but good service
Response from developer
Ciao, dal 21/05 è disponibile una nuova versione della app. Stiamo lavorando continuamente per migliorare l’esperienza e semplificare l’utilizzo delle funzionalità. Grazie.
Il peggior sistema di trasporto pubblico che abbia mai visto.
Fined €43 each - even though we had a ticket!
Not friendly user
Be careful - touris ripp off in Siene
Helpful to cross check with map app
À fuir absolument si vous êtes à Florence !
Vérifiez deux fois que vous avez bien composté votre ticket, sinon l’amende de 40 € tombera sans aucune indulgence, même si vous êtes touriste je dirai surtout si vous êtes touristes.
Les bus roulent de manière saccadée, sans se soucier des passagers. Le chauffeur de bus a refermé la porte sur mon mari qui s’est retrouvé le bras coincé. Les gens ont dû hurler pour qu’il rouvre la porte, il était en train de parler avec une passagère, et ne « l’avait pas vu », alors qu’il y avait encore une dizaine de personnes qui devaient descendre…
Le pire, ce sont les contrôleurs : condescendants et totalement fermés au dialogue (la règle, c’est la règle), surtout avec les étrangers. On a vraiment l’impression que les touristes sont vus comme de simples portefeuilles ambulants.
Une voyageuse nous a confié qu’elle n’utilisait jamais l’appli, qu’elle n’avait aucune confiance dedans et prenait toujours un billet papier. À l’arrêt suivant, de nouveaux contrôleurs sont montés. Elle a montré par erreur ses anciens tickets qu’elle avait gardés, mais on lui a dit qu’ils étaient expirés et qu’elle allait être verbalisée. Heureusement, elle a fouillé dans son sac et retrouvé les tickets fraîchement compostés, évitant de justesse une amende pour 3 personnes.
La contrôleuse lui a dit de jeter les anciens, c’est mieux.
Très mauvaise expérience.
Florence mérite un service de transport bien plus digne de son patrimoine.
Response from developer
Nous regrettons que votre expérience n’ait pas été satisfaisante. Pour toute réclamation officielle, nous vous invitons à utiliser notre portail à la page Parla con AT, afin que votre demande soit correctement prise en charge.
