Does not work since the latest update
The app stopped working
Warning: Transportation may become a tourist Trap for Families! (Contactless Payment System)
I want to inform in general about this transportation company, because our experience and those of other persons reveal their business practices. I would like to strongly warn families and groups about the contactless payment system (Tip Tap) on Autolinee Toscane buses and trams!
We wanted to buy tickets for two people. However, the system does not allow you to buy more than one ticket with a single credit card (Mastercard) – the rule is strictly 1 card = 1 ticket. When we tried to pay for the second ticket using a standard German debit card (EC / Maestro), the terminal repeatedly rejected it.
The main issue: Due to strong sunlight on the terminal's screen, it was completely impossible to read whether the payment went through or failed. There was no clear feedback. As a result, we were fined during a ticket inspection. To make matters worse, filing an appeal afterwards is not allowed once you pay the fine on the spot.
Important for all travelers:
1. No Debit/EC Cards: Standard German debit/EC cards are not accepted by the terminals.
2. Every person needs their own payment method: You cannot pay for partners or children with the same card. Each person must use a separate card or device (e.g., 1x physical card, 1x Apple Pay / Google Pay on a phone).
3. Unreadable Screens: Do not rely on the terminal screen in bright sunlight – you simply cannot see if the transaction was successful.
Completely customer-unfriendly and a trap for tourists who are acting in good faith and just trying to buy a ticket!
There seem to be well-organised inspectors out and about, scouring the railways and ‘picking people up’.
We wanted to buy tickets for two people. However, the system does not allow you to buy more than one ticket with a single credit card (Mastercard) – the rule is strictly 1 card = 1 ticket. When we tried to pay for the second ticket using a standard German debit card (EC / Maestro), the terminal repeatedly rejected it.
The main issue: Due to strong sunlight on the terminal's screen, it was completely impossible to read whether the payment went through or failed. There was no clear feedback. As a result, we were fined during a ticket inspection. To make matters worse, filing an appeal afterwards is not allowed once you pay the fine on the spot.
Important for all travelers:
1. No Debit/EC Cards: Standard German debit/EC cards are not accepted by the terminals.
2. Every person needs their own payment method: You cannot pay for partners or children with the same card. Each person must use a separate card or device (e.g., 1x physical card, 1x Apple Pay / Google Pay on a phone).
3. Unreadable Screens: Do not rely on the terminal screen in bright sunlight – you simply cannot see if the transaction was successful.
Completely customer-unfriendly and a trap for tourists who are acting in good faith and just trying to buy a ticket!
There seem to be well-organised inspectors out and about, scouring the railways and ‘picking people up’.
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Scam
I paid for 10 tickets, after using only one, all the other left disappeared. Tried login out / in and refresh. Gone
App inaffidabile
L’app assolutamente inaffidabile. A Montepulciano, più di 50% degli autobus segnalati sull'app non passa.
Peggiorato!
Perché cambiare inutilmente un app che funzionava benissimo?
Response from developer
Ciao, grazie per aver condiviso la tua esperienza. Ti invitiamo a scrivere su at-bus.it/it/parlaconat indicando quanto riscontrato: il nostro team valuterà la tua richiesta e ti risponderà direttamente. Grazie.
Awful new app
Bring back the old app please! That one had issues too but at least it was slightly intuitive and you could keep your favorite stops on the home page. This new app is impossible to navigate, absolutely unintelligible and to be honest, infuriating when you need to find a bus time. Nothing that is supposed to make one’s life easier should be so hard.
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Response from developer
Ciao, ci dispiace che la nuova app non ti piaccia. A breve saranno inoltre disponibili dei tutorial per aiutarti a orientarti nelle nuove funzionalità. Grazie.
Wrong Information
The app does not accurately tell you about disruptions to bus routes. It inaccurately displays arrival times, and it does not let you buy a ticket on the app despite it allowing you to enter all of the info needed to do so. BS app in major need of a revamp.
Pratique et pas pratique
Application très bien faite pour prévoir et suivre le trajet. Dommage qu’il faille entrer les coordonnées de la carte bancaire à chaque achat de ticket.
Terrible app, but good service
The app would benefit a complete refactor. That being said, I managed to pay and use the service. And drivers were nice.
Response from developer
Ciao, dal 21/05 è disponibile una nuova versione della app. Stiamo lavorando continuamente per migliorare l’esperienza e semplificare l’utilizzo delle funzionalità. Grazie.
Il peggior sistema di trasporto pubblico che abbia mai visto.
Il peggior sistema di trasporto pubblico che abbia mai visto. Un autobus su due è in ritardo o fuori servizio. Solo il tram funziona bene.
Fined €43 each - even though we had a ticket!
We were travelling from Forte dei Marmi to Massa but had to change at Marina de Massa. Unfortunately, we got off the bus one stop too early and tried to find our way. After looking for the stop we decided to go for a coffee and had a look round the market. After asking a couple of people they told us we could pick up the Massa bus at the hospital. It was a long walk for two 70 year olds! We got on the bus at the hospital and after a couple of stops it was boarded by inspectors who told us our tickets were invalid as we were only allowed 70 minutes to connect. There was absolutely nothing on the ticket to say this and the person at the tourist information who sold us the tickets did not tell us either. How is anyone supposed to know this? We felt we were treated very aggressively and frightened by the inspectors. Certainly no way to treat two 70 year old ladies. Beware!
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Not friendly user
Don’t forget to validate your tickets, it will cost you 40€ if you get verified by a not so friendly security guy. The app. is not easy to understand for a tourist…😡
Be careful - touris ripp off in Siene
We had a ticket but activated it too late, even though we showed it to the bus driver when we walked in. 5 min. before we arrive in Siena controlleurs arrive and charge many tourists 60€ on top.
Helpful to cross check with map app
I found the combination of this app and Google Maps to be most helpful in getting around, confirming which stops are operational, etc. I did experience a small overcharge from not understanding when tapping off (in addition to tapping on) was necessary.
À fuir absolument si vous êtes à Florence !
L’application AT Bus est confuse, peu fiable, et saute dès que vous essayez de suivre un itinéraire. Elle complique les déplacements au lieu de les faciliter.
Vérifiez deux fois que vous avez bien composté votre ticket, sinon l’amende de 40 € tombera sans aucune indulgence, même si vous êtes touriste je dirai surtout si vous êtes touristes.
Les bus roulent de manière saccadée, sans se soucier des passagers. Le chauffeur de bus a refermé la porte sur mon mari qui s’est retrouvé le bras coincé. Les gens ont dû hurler pour qu’il rouvre la porte, il était en train de parler avec une passagère, et ne « l’avait pas vu », alors qu’il y avait encore une dizaine de personnes qui devaient descendre…
Le pire, ce sont les contrôleurs : condescendants et totalement fermés au dialogue (la règle, c’est la règle), surtout avec les étrangers. On a vraiment l’impression que les touristes sont vus comme de simples portefeuilles ambulants.
Une voyageuse nous a confié qu’elle n’utilisait jamais l’appli, qu’elle n’avait aucune confiance dedans et prenait toujours un billet papier. À l’arrêt suivant, de nouveaux contrôleurs sont montés. Elle a montré par erreur ses anciens tickets qu’elle avait gardés, mais on lui a dit qu’ils étaient expirés et qu’elle allait être verbalisée. Heureusement, elle a fouillé dans son sac et retrouvé les tickets fraîchement compostés, évitant de justesse une amende pour 3 personnes.
La contrôleuse lui a dit de jeter les anciens, c’est mieux.
Très mauvaise expérience.
Florence mérite un service de transport bien plus digne de son patrimoine.
Vérifiez deux fois que vous avez bien composté votre ticket, sinon l’amende de 40 € tombera sans aucune indulgence, même si vous êtes touriste je dirai surtout si vous êtes touristes.
Les bus roulent de manière saccadée, sans se soucier des passagers. Le chauffeur de bus a refermé la porte sur mon mari qui s’est retrouvé le bras coincé. Les gens ont dû hurler pour qu’il rouvre la porte, il était en train de parler avec une passagère, et ne « l’avait pas vu », alors qu’il y avait encore une dizaine de personnes qui devaient descendre…
Le pire, ce sont les contrôleurs : condescendants et totalement fermés au dialogue (la règle, c’est la règle), surtout avec les étrangers. On a vraiment l’impression que les touristes sont vus comme de simples portefeuilles ambulants.
Une voyageuse nous a confié qu’elle n’utilisait jamais l’appli, qu’elle n’avait aucune confiance dedans et prenait toujours un billet papier. À l’arrêt suivant, de nouveaux contrôleurs sont montés. Elle a montré par erreur ses anciens tickets qu’elle avait gardés, mais on lui a dit qu’ils étaient expirés et qu’elle allait être verbalisée. Heureusement, elle a fouillé dans son sac et retrouvé les tickets fraîchement compostés, évitant de justesse une amende pour 3 personnes.
La contrôleuse lui a dit de jeter les anciens, c’est mieux.
Très mauvaise expérience.
Florence mérite un service de transport bien plus digne de son patrimoine.
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Response from developer
Nous regrettons que votre expérience n’ait pas été satisfaisante. Pour toute réclamation officielle, nous vous invitons à utiliser notre portail à la page Parla con AT, afin que votre demande soit correctement prise en charge.
Ein bisschen umständlich - aber funktioniert
Sicherlich könnte man die App etwas besser machen, so dass eine intuitive Bedienung sie vereinfachen würde. Aber alles in allem funktioniert die App einwandfrei! Ich hatte in zwei Wochen nicht einmal Probleme 😊
Works
You can buy and activate tickets for florence very quick. Log in via google/apple possible
Schlecht
Keine Registrierung möglich . Warum kann man nicht mit Paypal bezahlen? Verbesserung notwendig.
Response from developer
Es tut uns leid, dass du Probleme bei der Registrierung hattest. Bitte melde dein Anliegen über unser Portal Parla con AT, damit unser Team es prüfen kann.
Misinformation
This app has misinformation which may lead you to get fines. Please check with bus driver to ensure your ticket validity
Response from developer
Sorry that you had a bad experience. Please report the issue through our Parla con AT portal so our team can check it.
Terrible app
Saved bus schedules just disappear off the Home Screen after a few seconds. And you can no longer remove saved stops.
Response from developer
Hello Adam, in the next releases the integration of the localization on the bus map is expected. Thank you
