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ATM Milano Official App

ATM Milano Official App

by Azienda Trasporti Milanesi s.p.a.

49 ratings
117 reviews
✈️ Travel
🗺️ Navigation
Free

Details

  • Released
  • Updated
  • March 28, 2011
  • April 20, 2026

Features

Developer

Azienda Trasporti Milanesi s.p.a.
✨Promote your app ✨
ATM Milano Official App screenshot #1 for iPhone
ATM Milano Official App screenshot #2 for iPhone
ATM Milano Official App screenshot #3 for iPhone
ATM Milano Official App screenshot #4 for iPhone
ATM Milano Official App screenshot #5 for iPhone
ATM Milano Official App screenshot #6 for iPhone
ATM Milano Official App screenshot #7 for iPhone
ATM Milano Official App screenshot #8 for iPhone
ATM Milano Official App screenshot #9 for iPhone
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Reviews summary↘︎
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About

Navigate Milan's public transport with ease. This app offers real-time travel information, digital ticketing, route planning, and service updates. Manage subscriptions, purchase tickets, and stay informed about line changes and events.

✓Digital subscriptions and ticketing
✓Real-time stop information
✓Geolocated home page
✓Route planning
✓Service alerts and news
✓Book Neighborhood Radiobus
Show original description

What users say

Summarized from real user reviews of ATM Milano Official App. Based on 49 reviews and a 2.2/5 average, it highlights the 5 positives and 81 negatives reviewers mention most about this Navigation app.

Positive things

  • 👍Works for ticket purchase
  • 👍Useful for navigation
  • 👍Straightforward for tourists
  • 👍Good for students
  • 👍Essential for Milan travel

Negative things

  • 🐛App crashes frequently
  • 🐛QR code not working
  • 🐛Payment issues
  • 🐛Registration problems
  • 🐛Language barriers
  • 🐛Unusable for foreigners
  • 🐛Poor user interface
  • 🐛Connection issues
  • 🐛Outdated design
  • 🐛Inconsistent QR scanner
  • 🐛SMS verification not working
  • 🐛Requires Italian phone number
  • 🐛Difficult to use for group travel
  • 🐛No Apple Wallet integration
  • 🐛Information not updated
  • 🐛Confusing navigation
  • 🐛Security concerns (data collection)
  • 🐛Ticket disappears after purchase
  • 🐛Verification link broken
  • 🐛Captcha issues
  • 🐛App is slow
  • 🐛Ticket validation issues
  • 🐛Incorrect route suggestions
  • 🐛No offline functionality
  • 🐛Lacks essential features
  • 🐛Payment fails
  • 🐛Outdated payment options
  • 🐛Unclear instructions
  • 🐛Rude staff interaction
  • 🐛3-day pass is misleading
  • 🐛Registration data not saved
  • 🐛Login issues
  • 🐛Password reset issues
  • 🐛Timetable difficult to find
  • 🐛Purchase doesn't register
  • 🐛Requires account for simple ticket
  • 🐛No assistance available
  • 🐛Not suitable for tourists
  • 🐛Fiscal code required
  • 🐛SMS not received
  • 🐛Country code issues
  • 🐛Does not support Apple Pay/Google Pay
  • 🐛Ticket not validated automatically
  • 🐛Scanners are unreliable
  • 🐛QR readers inconsistent
  • 🐛QR codes never work
  • 🐛App doesn't work after update
  • 🐛Route finder unusable
  • 🐛No tram/bus schedules
  • 🐛Saving favorites is difficult
  • 🐛Erases search results
  • 🐛No star button to save
  • 🐛Requires email verification
  • 🐛SMS for ticket not working
  • 🐛Payment screen blank
  • 🐛App closes when typing location
  • 🐛No way to buy ticket for international traveler
  • 🐛Wallet seems empty
  • 🐛PayPal connection shaky
  • 🐛Cannot buy carnets or weekly tickets
  • 🐛Scanner issues
  • 🐛Ticket disappears after update
  • 🐛New design is not good
  • 🐛Not accepting PayPal
  • 🐛Not accepting credit cards
  • 🐛Registration doesn't work
  • 🐛SMS purchase only with Italian number
  • 🐛Confirmation link broken
  • 🐛Useless for tourists
  • 🐛App crashes constantly
  • 🐛Payment impossible
  • 🐛Can't sign up
  • 🐛Doesn't work with foreign number
  • 🐛Does not work
  • 🐛For tourists unsuited
  • 🐛Credit card payment doesn't work
  • 🐛Loses connection
  • 🐛QR code not working
  • 🐛Worst possible app
  • 🐛Authentic shit
  • 🐛App crashes a lot
See all reviews

What's New in ATM Milano Official App

17.6.1

April 20, 2026

Bug fixes, performance optimization, and continuous improvement

User reviews

Most RecentHighest RatedLowest Rated

Works

App crashes a lot and not the best user friendly but works. M1-M3 90 min pass also allows you access to M4-5 so no worries about getting another pass. Once you find a metro, you can get anywhere around the city.
pickles0228pickles0228

Cambiate mestiere

Un’autentica merda.
Difficile fare peggio.
ColapoissonColapoisson

Response from developer

Ciao, puoi impostare un metodo di pagamento predefinito in Profilo (icona in altro a destra) > Metodi di pagamento. Se continui a riscontrare problemi, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

Worst possible app you’ll ever download

Most of the info is in Italian (even when you change the language to. English; for example to apply to a digital card, all the drop-downs are in italian). If you want to create a digital card, they’ll even ask for your shoe size (in Italian ofc) and then say the information provided is not correct.
AyndrilAyndril

Response from developer

Hi, you can change the app language (Italian or English) in Profile (top-right icon) > Change language. If you encounter any issues, please contact our customer support by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Very low chance to pass gate

99% chance you will be blocked at entrances
QR code not working
Yongge88Yongge88

Response from developer

Hi, to make it easier to read the QR code, please do not rotate your phone horizontally: keep it upright and at least 5 cm away from the reader. If you experience any difficulties, please contact our customer support service by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Loses Connection and You’re Stuck

At first glance, it’s super easy. You can purchase your tickets in the app, and then just use a QR code to tap in/out of the metro. However, the QR code has to refresh every few minutes, and you have to refresh it before you can scan. At one station we had to switch lines and tap out and back in through the turnstiles to do so. Except, we only had a 4G connection, and the app couldn’t load, so we were essentially trapped. Someone else went through the emergency exit, so we followed suit. As soon as we had better connection, the tickets showed up again and we could enter our next line. But, honestly, what a terrible design for use in the metro, where service can be spotty.
Show more
melanieragermelanierager
See 112 more reviews

Developer apps

NET - Nord Est Trasporti
NET - Nord Est Trasporti

by Azienda Trasporti Milanesi s.p.a.

✈️ Travel
Free
See developer apps

User experience

🐞

Reported Bugs

22 issues

App crashes frequently

Bug

QR code not generating or not working

Bug

Payment processing errors

Bug

Registration and account creation issues

Bug

SMS verification codes not arriving

Bug

App freezes or closes unexpectedly

Bug

Tickets disappearing after purchase

Bug

Login and password reset problems

Bug

Verification email link broken

Bug

Captcha issues preventing registration

Bug

Inconsistent QR scanner performance

Bug

App not working after updates

Bug

Wallet showing empty even with tickets

Bug

Connection issues with payment gateways

Bug

Incorrect route suggestions

Bug

Offline functionality missing

Bug

Ticket validation errors

Bug

UI elements not loading or displaying correctly

Bug

Language settings not applying correctly

Bug

Saving favorites not working

Bug

Payment details not saved

Bug

App not supporting specific devices (e.g., iPhone 3GS)

Bug
✨

Requested Features

17 requests

Apple Watch version of the app

Feature

Apple Wallet integration

Feature

Google Pay integration

Feature

Dark mode option

Feature

Ability to save favorite routes

Feature

Offline route saving

Feature

Support for Italian language

Feature

Support for more ticket types (carnets, weekly)

Feature

Improved navigation and route planning

Feature

Better error handling for payment

Feature

Option to skip fiscal code for foreigners

Feature

Support for international phone numbers for SMS verification

Feature

More intuitive user interface

Feature

Faster loading times

Feature

Improved stability and fewer crashes

Feature

Clearer instructions for ticket activation

Feature

Integration with Apple Pay/Google Pay

Feature

FAQ

What does the ATM Milano Official App do?

The ATM Milano Official App is designed to help users navigate Milan and its surroundings using public transport. It provides real-time information on stops, allows for route planning, and facilitates the purchase of tickets and subscriptions.

How can I buy tickets or subscriptions with the app?

You can purchase tickets for various fares, including daily and three-day passes, as well as carnets. The app also allows you to renew subscriptions for physical cards or buy digital subscriptions directly to travel with your phone.

Is the app free to use?

The app itself is free to download and use. However, in-app purchases are available for tickets and subscriptions to use Milan's public transport services.

What kind of real-time information does the app provide?

The app offers real-time waiting times at nearby stops, geolocated on a customizable map. It also provides instant notifications about unexpected line detours and alerts for scheduled changes to public transport services.

Can I use this app if I'm not a resident of Milan?

Yes, the app is beneficial for anyone traveling in or around Milan using public transport. It helps visitors easily find routes, stops, and purchase necessary tickets for their journeys.