ATM Milano Official App User Reviews

Name: ATM Milano Official App
Rating: 2.1 (48 reviews)

ATM Milano Official App

Azienda Trasporti Milanesi s.p.a.

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience21.4% of reviews

Neutral6.8% of reviews

Negative experience71.8% of reviews

~ Based on 117 written reviews from the US App Store.

Is ATM Milano Official App Safe?

ATM Milano Official App has mixed safety signals based on user ratings. AppsHunter Safety Score for ATM Milano Official App is 50/100.

This assessment is based on 48 user ratings, with an App Store average of 2.1/5.

Safety Analysis

20.8% of ratings point to a safe experience

10.4% of ratings suggest some concerns

68.8% of ratings point to a risky experience

~ Based on 48 App Store ratings for ATM Milano Official App.

Is ATM Milano Official App Legit?

ATM Milano Official App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for ATM Milano Official App is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Works

App crashes a lot and not the best user friendly but works. M1-M3 90 min pass also allows you access to M4-5 so no worries about getting another pass. Once you find a metro, you can get anywhere around the city.

pickles0228

a month ago

Cambiate mestiere

Un’autentica merda.
Difficile fare peggio.

Colapoisson

2 months ago

Response from developer

Ciao, puoi impostare un metodo di pagamento predefinito in Profilo (icona in altro a destra) > Metodi di pagamento. Se continui a riscontrare problemi, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

Worst possible app you’ll ever download

Most of the info is in Italian (even when you change the language to. English; for example to apply to a digital card, all the drop-downs are in italian). If you want to create a digital card, they’ll even ask for your shoe size (in Italian ofc) and then say the information provided is not correct.

Ayndril

3 months ago

Response from developer

Hi, you can change the app language (Italian or English) in Profile (top-right icon) > Change language. If you encounter any issues, please contact our customer support by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Very low chance to pass gate

99% chance you will be blocked at entrances
QR code not working

Yongge88

3 months ago

Response from developer

Hi, to make it easier to read the QR code, please do not rotate your phone horizontally: keep it upright and at least 5 cm away from the reader. If you experience any difficulties, please contact our customer support service by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Loses Connection and You’re Stuck

At first glance, it’s super easy. You can purchase your tickets in the app, and then just use a QR code to tap in/out of the metro. However, the QR code has to refresh every few minutes, and you have to refresh it before you can scan. At one station we had to switch lines and tap out and back in through the turnstiles to do so. Except, we only had a 4G connection, and the app couldn’t load, so we were essentially trapped. Someone else went through the emergency exit, so we followed suit. As soon as we had better connection, the tickets showed up again and we could enter our next line. But, honestly, what a terrible design for use in the metro, where service can be spotty.

melanierager

4 months ago

Credit card payment doesn’t work

The app will not process credit card payments (and I tried multiple cards), making the app pretty much useless.

SteveDevy

4 months ago

Response from developer

Hi, please make sure you have the latest version of the app installed on your smartphone. If the problem persists, contact our customer support via email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Anmeldung schwierig

Für Touristen ungeeignet, da Anmeldung nicht vernünftig funktioniert. Immer wieder schade, wenn man an anderen Orten sieht, wie es gehen kann. Zuletzt in Oslo: ein Traum.

tiefpe

4 months ago

Response from developer

Hi, if you are still experiencing issues during registration, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Does not work

Unable to set up an account for USA citizens. Waste of time.

Crap101o1

6 months ago

Response from developer

Hi, if you are still experiencing issues during registration, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Purchased ticket for 3 days

And QR code not generating!!!

S1.AnGeR

6 months ago

Tessera digitale 👎🏻

La tessera digitale con tecnologia NFC funziona une volta su 5. Terribile informatica.

Silverkkitten

7 months ago

Response from developer

Ciao, ti suggeriamo di aprire l'app un po' prima di arrivare ai tornelli. Se non riesci a validare in modalità contactless, puoi validare con il QR code ovvero dal dettaglio tessera, vai su Codice QR e mostra il QR code con il lettore. Se riscontri ancora problemi ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.

Marchez, ne prenez jamais les transports !

Cette application est une arnaque d’état. On vous fait croire que vous pouvez acheter des tickets pour plusieurs personnes à la fois mais en réalité les borne et sites ne sont pas en accords et vous ne pouvez pas. Aucune assistance pour les étrangers. Vous payez et ne pouvez jamais utiliser !!

Alystor85

8 months ago

War einmal besser

Für den Ticketkauf okay. Für die Navigation sind Google Maps oder die Karten von Apple wesentlich besser

Braccio.di.ferro

9 months ago

Response from developer

Hi! You can plan a trip from the home screen. Tap Plan (at the top center of the screen), enter a destination and a starting point, then tap Search solutions. From the options displayed, tap the one you prefer to view the details. If you experience any issues, please contact our support team by emailing assistenza-app@mail.atm.it or calling 02 8290 0735.

Useless

Impossible to pay and buy tickets

Jean-François D

9 months ago

Response from developer

Hi, if you experience any issues while purchasing your ticket, please contact our support service by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Can’t even sign up

The email they send with a verification link does not work. There is no link.

Danicanilanimani

10 months ago

Response from developer

Hi, if you are still experiencing issues during registration with the verification link, please contact our support team by email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Apple Wallet Missing

cool we can use our phones now for yearly passes, since we cant use Apple Wallet, maybe you can create an Apple Watch version of the app, just to generate the qr code needed to go thru the gates at metro stations

mariojaar

10 months ago

Terribile

App orrenda, processo di registrazione assurdo e pieno di errori logici. Solo un cretino avrebbe potuto autorizzarla come é

lb7500

a year ago

QR code works randomly

Bought a 3 day pass, complicated to purchase with all the data requirements. QR code did not work for the first hour, don’t know why. Started to work but takes multiple tries to get to work at entry and exit points. One time I entered the subway correctly but got an error at every gate I tried to exit. I finally had to buy a €5 paper ticket to exit the subway. Then QR code started to work again. No buttons to push or people to help that I could find at the entrance and exit points.

Paterjo

a year ago

Register just to pay for a ticket

The layout looks bad and clunky. For buying a simple ticket you have to make an account on their site. Even Trenitalia allows you to buy a ticket without registration.

Clutch3084

a year ago

Bugging, payment impossible

Sometimes the app decide you cant pay. Nothing u can do about it

Matjsbdvxons

a year ago

Response from developer

Hi, if you're experiencing issues while purchasing your ticket, we invite you to contact our customer support via email at assistenza-app@mail.atm.it or by phone at +39 02 8290 0735.

Horrible

Keep asking to solve captcha so you can never register.

Nadal federer

a year ago

Response from developer

Ciao, se riscontri ancora problemi in fase di registrazione, ti invitiamo a contattare il nostro servizio di assistenza via email all'indirizzo assistenza-app@mail.atm.it o al numero 02 8290 0735.