athenaCapture User Reviews

Name: athenaCapture
Rating: 3.1 (44 reviews)

athenaCapture

athenahealth, Inc.

🏥 Medical

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Nice try, but super glitchy and limited functionality

For example, I cannot get the flash to turn off. And on the occasions I do get the app to respond to my tap to turn the flash off, it resets when I go the next page. It’s also not responsive to my touch for cropping.

keyna_not_kenya

6 months ago

Response from developer

Hi, Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused. We’d like to inform you that our team is currently investigating these issues and working on a fix. We truly appreciate your patience, and we’ll keep you updated once the issue has been resolved.

Not working

Had the app for at least 21/2 years. However for the last 4 days , nothing!! The camera does not work to scan the QR code! Quite frustrating

Not Having it!

6 months ago

Out of focus pictures

Taking pictures up close are blurry. We are unable to see points of infection. Example tick bites. Please fix camera.

Can't upload pictures

9 months ago

Response from developer

Hi, Thank you for reaching out. We're sorry to hear that you're experiencing difficulty capturing clear images. We're aware of an issue where images can appear blurry when the device is held very close to an object, which can make it challenging to capture details. We are glad to inform you that, with the upcoming December app release, the app's camera has been improved to automatically adjust focus. This means close-up photos will be much clearer, and the camera will work more reliably across different devices. We appreciate your patience and hope this update will improve your experience.

Doesn’t upload pictures right away

The app doesn’t upload pictures right away, which makes it frustrating to use. Also, whenever I reopen the app after minimizing it, it just shows a blank screen instead of loading properly. Hope these issues can be fixed soon!

ermihani

a year ago

Response from developer

We are sorry to hear about the issue you are facing. We'd like to gather more information to look into this issue further. Please submit a case referencing this review and include your username by going to: athenaOne > Support > Create Case or Call > Additional Services > athenaCapture. Our team will review the details and get back to you as soon as possible.

Why can’t I select the patient chart I want to upload to instead of taking a picture of the QR code?

I would use this feature a lot more often if I was able to select the patient I want to upload the photo to instead of using the QR code (that you can only access from the desktop), then reassigning document labels from my inbox. I don’t bring a laptop to the patient’s room. So many annoying unnecessary steps that add on to my overall dissatisfaction with the Athena platform.

anonagon

2 years ago

About my Athena

It keeps shutting down

clinic 145

2 years ago

App closes as soon as it opens

iOS 15, our iPad can’t update further.

NewtonAxt

2 years ago

Response from developer

Hello, athenaCapture is supported for iOS 15. It also appears to be an unique issue. To help us troubleshoot, could you please raise a support ticket by navigating to athenaNet > Support > Create Case or Call > Additional services > athenaCapture. Thank you for your patience.

Shutting down

Every few scans of Insurance cards your app goes blank (white screen) requiring me to delete and reinstall. Please fix

Hates to scan

2 years ago

Response from developer

Hello, we'd like to understand what went wrong with the app. Request to help us troubleshoot by raising a support ticket by navigating to athenaNet > Support > Create Case or Call > Additional services > athenaCapture. Thank you for your patience.

Photos are blurry

Almost all photos end up blurry. I use this app several times per week.

Yllek1977

2 years ago

Response from developer

Hi, We are sorry to hear about the issue you are facing. We'd like to gather more information to look into this issue further. We'd appreciate it if you could submit a case by going to athenaNet > Support > Create Case or Call > Additional Services > athenaCapture, and we'll get back to you. Thank you for your patience.

App not working on iOS 12.5.7

App crashes as soon as I launch it.

nrhwv

2 years ago

Response from developer

Hi nrhwv, We're sorry to hear that you're having trouble accessing the athenaCapture mobile app. This is not the experience we want our users to have. We're glad to inform you that we've fixed this issue on the latest app version, 1.7.2. Please install the latest app version from the app store to continue using the app.

Good when it works

It’s a great tool when it works
Even though it doesn’t show up on the actual patient chart right away and it’s hard to view and retrieve later on (the actual titles descriptions disappear)
The main problem with it is that it’s glitchy
It works 50% of the time, the other 50% it’s a blank screen and I’m not in a rainforest in hawaii, I’m in suburbia with giga speed internet and a new iPhone
(Athena is not very receptive to feedback, they put as many roadblocks as they can in front of the end user so that they don’t have to deal with problems and can go on congratulating themselves for a job well done. However they have one thing going for them, Athena is not as crappy as EPIC)

Stupidophile

2 years ago

Response from developer

Hi, thank you for the feedback and sorry for the inconvenience caused while using the app. Your feedback is important to us and we continue to incorporate the feedback we recieve and make the app better. We would request you to raise a ticket for the issue you are facing by navigating to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.

Never worked for me

Whenever I’ve tried to take pictures, it just reverts to capture a picture screen. I can bypass it by turning flash on but it’s annoying. It also doesn’t focus on the text of the insurance card so everything I upload is blurry and unusable.

BROWNDOLPHIN

3 years ago

Response from developer

Hi, sorry for the inconvenience you are facing with athenaCapture. Request you to raise a ticket for the issue you are facing and we would do our best to fix it as early as possible, navigate to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.

Extra click!

Why did you have to add the extra click at the end? We are seeing a patient every 10 minutes and extra clicks mean extra time. Also, can we please get this integrated with Athena one so that we can just use our iPads and not have to have 2 devices to take photos?

Pasmokey

3 years ago

Response from developer

Hi Pasmokey, Thank you for the feedback and ratings. Your feedback is important to us and we continue to research and deliver features that add value to your office work. Also, improving image upload capabilities within athenaOne app is on our roadmap. Request you to raise a ticket for the issue you are facing, navigate to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.

Upload issues

We are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way.

HI_Provider

4 years ago

Issues with scanning the code box

My iPhone 13 has serious issues with scanning the box. It just doesn’t register until I move my phone around in all directions until pop it finally will take. I didn’t have this issue with my older iPhone and I’m wondering if this new iPhone is just not compatible with the app. Please advise!

Silly Gail

4 years ago

So far so good

I was “Forced” to switch from using my phone browserTo this app. But actually like the app quite well. I can finish my patient cases quite easily, and after hours check on patients labs and results. Finishing encounters is not very user-friendly.

Mark NPR

5 years ago

Response from developer

Hi, Thank you for the positive feedback. We are glad to know the value it adds to your office work!

2 major issues make this useless

athenaNet forces the photos you add into a short and wide aspect ratio for display in the chart. It is very difficult to take a useful photo with that size and shape. Allowing the height to be flexible to support any aspect ratio would be a huge quality of life improvement.

Additionally many of us take pictures when seeing patients and then import them later when writing documentation. This app does not allow selecting an image from the device to import, only lets you take one from the camera.

Andskejdnz

6 years ago

Response from developer

Hi, We apologize for the issue you are having! Could you send details of what you are experiencing mentioning this review to our customer support at athenaCapture@athenahealth.com? We'll get you up and running.

Edit photos

The only thing I’d change would be to add an option to edit the image. Beyond that, it works well.

aspoguihdnfvajr

7 years ago

Response from developer

Hi, Thank you for the positive feedback. We will surely consider your input for our future releases.

Can take the photo to upload

The app will open my camera to scan the barcode but after that I can not take pictures of the patient info to scan it in.

Ami993393

7 years ago

Works great

I like using it to document rashes, lacs, diabetic feet etc. I wish it had an overlying ruler or other marker as a reference. I do show patients what I’m doing and demonstrate that no photos remain on my phone. I don’t think it works as well for document uploading. There generally is a shadow cast on the document and unlike the scanner apps it does not change to a PDF file.

BGAZ

7 years ago